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6 Helpful Votes
Sail Date: March 2018
We booked this back to back a year before whilst on the Journey. Check in at Singapore was the worst we’d experienced in our long cruising history. Once aboard the customary welcome glass of champagne was not offered although other ... Read More
We booked this back to back a year before whilst on the Journey. Check in at Singapore was the worst we’d experienced in our long cruising history. Once aboard the customary welcome glass of champagne was not offered although other guests were walking around with them. In fairness our balcony cabin was lovely - spotless clean with regular towel/bedding changes. Our biggest disappointment was the very poor inferior entertainment. No singers and dancers but a group of four opera singers who are excellent performers but I felt totally inappropriate for a cruise. Their repertoire was far too ‘high brow’ for a relaxing.cruise holiday. The only outstanding performer was Kim Purling. We’d seen him on another cruise and he is an amazing pianist which put all the other acts to shame. There was a has been singer from Las Vegas, a has been comedienne from Australia and other embarrassing performances. I have never walked out of a show before but couldnt stand to sit through these acts. Cruise director Eric did his best to hold things together with his shows. White night has now passed its sell by date as it is so predictable and not so good without singers and dancers. On the plus side we experienced two brilliant Azamaing Evenings. The crew were as welcoming as ever and the service was good. Food was excellent with steaks being the best at sea!.we won’t be rushing back to Azamara. Read Less
4 Helpful Votes
Sail Date: February 2018
Sydney to Auckland, Feb18. First impressions were excellent, the online check in made things an absolute breeze, we were onboard the ship by 1pm, which gave us plenty of time to become familiar with her. The Journey is a lovely ... Read More
Sydney to Auckland, Feb18. First impressions were excellent, the online check in made things an absolute breeze, we were onboard the ship by 1pm, which gave us plenty of time to become familiar with her. The Journey is a lovely well maintained ship, very clean. Our cabin on Deck 4 was located midship starboard side around 5 cabins down from the Starboard Gangway but was extremely quiet the whole time we were onboard even with the gangway being utilised. Our cabin was extremely clean, the en suite was on the small side and if you're a big guy then you have to turn sideways on to the shower to fit your shoulders in. The plastic shower curtain is USELESS would be so much better if they just had a glass door. Our cruise was 14 days, we had plenty of storage space and for the first time on 5 different cruise lines I was able to put my Extra Large Samsonite Hardcase under the bed (big plus). Our Cabin Attendants Louis and Reynaldo met us, fantastic guys, who delivered excellent service with a smile or joke every time we met them. They kept the cabin absolutely immacuate. As for the food, well the Main Dining Room was good, good choices and well cooked etc etc as you'd expect. The Buffet up at Windows Cafe, even though it had a number of speciality nights, we saw time after time, the same deserts, the same pasteries, the same sushi served up lunch and dinner. The Chefs Top Table was a STUNNER brilliant, great food, great wine and great company. Prime C Steakhouse the food was average but it was brilliant in Aqualina, as was the service. Coffee was out and out DISASTER and NOT WORTH DRINKING. Getting served UHT Milk for coffee whilst the ship was visiting two of the BEST Dairy Nations in the world is simply not on. As for the Coffee, the beans must have been roasted badly because the coffee was full of acid, no balance and very little favour. Onboard Entertainment to these Aussies was POOR. 54 may have been great for the Americans onboard but to anyone else it was so so. No Presentations on the history of New Zealand etc etc other than the Shore Excursions was pretty poor. That said we had the only Presenter Dr Michael Fopp do outstanding presentations on the Battle of Britain, Early Female Flyers etc etc. The Public Rooms were all excellent and very very comfortable. The ship only has 690 passengers maximum onboard so it was always possible to get a seat except at 6pm for Dinner at the Discoveries Bar or the Sunset Bar on the stern if the ship was sailing. The Itinerary was wonderful with plenty of time in the various ports we visited. Gave us plenty of time to wander around or take up shore excursions. Picton is just gorgeous whilst Napier with its Art Deco buildings was also a highlight. Milford Sound we arrived with grey skies but the sun rose and the sky cleared to show Milford in all its glory. We met a number of the Officers and Crew, all of whom were very nice and would take the time to have a chat with you. Finally the Onboard TV Entertainment was woeful. Documentaries were over 20 years old in some cases, whilst the movie selection was limited and repeated after a couple of days. The first cruise line to introduce a system like the In Flight Entertainment one finds available onboard a flight with Emirates, Singapore or Qantas Airlines will make a killing. No excuse in this day and age of technology for ships not to have such an entertainment system available to its passengers given ships have more space to carry such systems than aircraft. If the airlines can do it, the cruise industry should be doing it as well. Overall, we enjoyed the cruise because of the itinerary and the ships crews. The things listed above if improved would see the Journey really at the top of its game. Read Less
3 Helpful Votes
Sail Date: January 2018
We made the Singapore cruise to Bali last January of this year. It was our 4th cruise on Azamara, and number 12 of all we did. And the experience was not as good as we used to Azamara All protocol, cleaning, food, etc. was ... Read More
We made the Singapore cruise to Bali last January of this year. It was our 4th cruise on Azamara, and number 12 of all we did. And the experience was not as good as we used to Azamara All protocol, cleaning, food, etc. was fulfilled But it lacked the "extra touch" that showed that the company was really interested in passengers. Entertainment was poor, The average age of the passengers must be 55/60 years. And we did not get the disc jockey to put on music that we could dance (with one exception of one night). The food was healthy but extremely boring in the main dining room. The shore excursions are badly organized. They had a central focus, for example, the Borobudur temple in Java, but in a 10-hour trip, we could only spend 1 hour in that wonderful place, the rest of the time in places that were not worth it. The same happened in the excursion in the north of Bali. In both, they should have provided us all with lunch boxes since the food that was included was full of flies !! (my husband and I take that forecast and end up sharing it with other passengers). Very good idea the special night with the music and culture of Bali. But nobody explained the meaning and symbols of the characters, the story, the gestures. And we lost a chance to understand such a different culture. And what ended up as a signal that the concern for the passengers was superficial was the landing in Benoa. In January Bali as all of Indonesia is in the rainy season. Being later in Bali we learned that torrential rain occurs basically from 18 pm to 10 am. The rest of the time is hot and humid and may drizzle. We had to disembark at 9 am (probably because other passengers would embark later) in the middle of a torrential rain.And something that is clear on the boat for its equipment is when the intense rain ends The ship did not have any protection (upper tarpaulin) on the stairway, they had not foreseen anything on the surface until they reached the port building, etc.etc. We got very wet, so much that I got sick the rest of the trip. Nothing to do with the treatment we had in 2017 at the Azamara Quest where we could see the capital and the officers permanently touring the ship and taking care of even a change of route to make the trip smoother. Nor the other two trips we made earlier in the Quest. When we get off a cruise, in general, we are already thinking about the next one. I do not know if we will do it again in an Azamara. One more point, I wanted to write this in the online survey they sent us (first it is a shame that a company like Azamara use SurveyMonkey program almost free) and also it closed twice and I could not complete it. Something good: the food and those who treated us in El Patio! I hope this serves to improve, especially that a new ship of the line is being launched. Read Less
3 Helpful Votes
Sail Date: August 2017
Title says it all. It is nowhere near as good as a Vikings Ocean Cruise. The ship is old has outdated decor (early Renaissance?) which is dark and dreary. The rugs are almost warn out. On the 7th floor starboard the hallway rug has a ... Read More
Title says it all. It is nowhere near as good as a Vikings Ocean Cruise. The ship is old has outdated decor (early Renaissance?) which is dark and dreary. The rugs are almost warn out. On the 7th floor starboard the hallway rug has a severe stain running the complete length of it which looks like there had been a sewage overflow on the cabin side of the rug. The intenet package was impossible to use, using Wi-Fi. I could seldom connect to the internet. When I did connect it would literally take many minutes to download material; uploading material was simply impossible. Internet support was very minimal and often unavailable. Had I paid the $239 for unlited service I would have been very angry. The food was good but not very good. The service was excellent though and very prompt. The same dishes were served almost every day with only a few different side dishes. We did eat in Windows,the buffet restaurant most of the time. The first time we ate in the Discovery restaurant it was so noisy that it was hard to have a conversation. We will not sail with Azamara again. That is sad because we had read so many positive reviews. Read Less
4 Helpful Votes
Sail Date: July 2017
We took our first Azamara cruise in March of 2016 on Quest, on it's last voyage before going into drydock to be refurbished. Because of inconveniences (!!) and the itinerary having been shortened, the company compensated us and also ... Read More
We took our first Azamara cruise in March of 2016 on Quest, on it's last voyage before going into drydock to be refurbished. Because of inconveniences (!!) and the itinerary having been shortened, the company compensated us and also offered incentives for a future cruise. Thanks offer was hard to resist so we chose this itinerary, which fit our schedule. The Journey's overhaul made huge improvements appearance the worn appearance we'd seen on her sister ship. Still, no amount of new carpet and furniture can make stateroom bathrooms larger or add much-needed storage. We found the meals on Journey better overall than we'd had on Quest. However, an alarming incident in Windows buffet at lunch on the second day ruined my appetite for some of the food their for the rest of the cruise. At the carving station a whole turkey had been sliced open, and it was found to be very red, so it was taken away. The server told people another turkey would be out soon, that he had called his manager. But to my horror the new turkey was placed on the carving board before the old board, covered in the red juices from the raw bird, was removed. The server proceeded to carve and serve as if nothing were wrong. I flagged down the dining g room manager and quietly told him what had happened. He was very concerned and left to see about it. I also had a burned burger in The Patio, topped with what I can only describe as artificial cheese. On the other hand there were excellent soups and delicious steaks. Since I'm not that fond of desserts on ships, I enjoyed the excellent fresh fruit plates. We enjoyed the excursions we took from the ship. Coming and going was a pleasure, as the security staff were always pleasant and professional. I'm not quite sure why Azamara ships so often moor in industrial port areas, far from city centers. We're not sure if we'll continue sailing with this company. I know there are Azamara loyalists as there are with all lines, but we're not there- at least, not yet. Read Less
2 Helpful Votes
Sail Date: September 2016
We sailed in September-October on a four week cruise Montreal-New Orleans on the Azamara Quest, under charter by a consortium of Australian travel agents.. As far as I am aware, there was no advertising of this charter on the Azamara ... Read More
We sailed in September-October on a four week cruise Montreal-New Orleans on the Azamara Quest, under charter by a consortium of Australian travel agents.. As far as I am aware, there was no advertising of this charter on the Azamara website, which was a pity because I am sure many Americans would have appreciated the opportunity to sail down their east coast. The major benefit would have been more rooms sold at full price, instead of the generous last-minute deals, which no doubt necessitated the charter company's cost-cutting. However, if Azamara was prepared to have its brand undermined because of what was clearly a poor relationship between it and the charter company, then that is the product presented to we first-time passengers, and the experience on which I comment. The rooms on the Quest are small and we had to walk sideways between the end of the bed and wall-mounted TV. The upright chair and coffee table were too heavy for regular movement ... but to use one, the other had to be repositioned. The curved sofa was only comfortable for one person to sit; its shape and size did not fit its corner placement, and the best place to watch the TV was from the bed. The designer of these ill-chosen pieces only needed to spend one night to know how unsuitable they are. The bathroom was minute and had no extraction. For a relatively small ship, 700 passengers, I found it impersonal. Middle management was invisible and obviously has no role in engaging with the customer ... except for the marketing people who, in a few ports, invited travel agents into the main guest lounge and spruiked their product. Blinds were lowered, a microphone and AV presentation used. How dismissive of we passengers using the lounge, when two empty restaurants were available to them to conduct business. The cruise director daily produced a long list of activities, most of which were “unhosted”. This was my first cruise where Bridge was not arranged; on ships of only 300 passengers, there can be a hardcore group of 30-40, especially on seas days. In poor or cool weather when the outer decks could not be used, the main dining room and cafeteria were over-crowded and noisy and, over a month, with too few daily changes, the a la carte menus became ordinary. The food was generally okay, but the superior meals were in the two speciality restaurants at an extra $60 a head. Standard alcohol was included, but a number of the wines were not acceptable. To overcome its aging ships, Azamara promotes its Land Discoveries as setting it apart from its competitors. Most of the 20 or so ports and shore excursions on our cruise were tremendous, but attention to detail by the ship’s staff was missing, e.g. presumably to keep down the cost of coaches timeframes were tight, and we were too often moved at a fast pace by guides (who were often half the age of most passengers, but we all kept up); guides unnecessarily cut short some tours; aging coaches; dubious drivers (one who drove with only one fist on the wheel!) who often didn’t know the route; dirty windows which have spoiled photographs. The ship’s New York berth, altered from Manhattan to a remote wharf in New Jersey with a poor shuttle service, was a disaster, and totally spoiled what most would have regarded as the major port of the cruise. Presumably this was cost cutting, and was an absolute disgrace. I have noticed reference in a previous review of Azamara’s “dysfunctional” website, and dirty windows; comments I completely endorse. Having been told Azamara is viewed as a 5-star ship ... I don't think so. Read Less
Sail Date: September 2015
Ship much older than one would think. Interior tries to intimidate the luxury of by gone days. 1). RECEPTION Check in at port excellent and quick. At reception it stated that the ship was full and no cabins were available to be ... Read More
Ship much older than one would think. Interior tries to intimidate the luxury of by gone days. 1). RECEPTION Check in at port excellent and quick. At reception it stated that the ship was full and no cabins were available to be changed. This was totally untrue. Upon reaching our cabin which was to be shared by two ladies we found it to be extremely small and dark and in no way suitable for a 12 day cruise. We returned to reception and as by magic another cabin materialized which obviously we had to pay for single occupancy then. 2). RESTAURANTS Open seating in main dining room which was comfortable also gave you the opportunity to meet other guests. On first night waiter came to table (when eventually full) to offer red or white wine with no knowledge of what was in the bottle. On only one evening did the waiter know or bother to explain what wine was on offer for that meal. The food was extremely poor and very badly presented. Even the menus looked like they had seen better days. Should one want any vegetables with your meal it was necessary to order these separately. Windows self service cafe gave good choices for breakfast. Nevertheless, while in port one day we had an invasion of flies. No preventative equipment to keep the flies of the food was available and the poor staff were left just using tea towels to try and swat them away. Most unhygienic. 3). DAYS OUT Excursions very expensive and tended to run over time. 4). ENTERTAINMENT Resident entertainment team good but visiting acts where at best third rate. 5). CASINO Was like a morgue with no atmosphere and no encouragement to play. 6). SHOP Well stocked and obviously over priced. 7) SHIP'S NIGHT OUT We we invited to a concert on land which was organized by the entertainment staff of the ship, This was short but enjoyable and involved an hour on a coach to spend 30 minutes at the concert. But well done for trying something different. 8). BAR The inclusive drinks package cocktails had no explanation as to what they actually contained and yet if you were to pay for a specialty cocktail then full details of what it contained were listed. 9). DAILY ACTIVITIES These were very limited unless you wished to go on a organised tour. 10). EXTERIOR AND POOL AREA. Plenty of lovely comfortable sun beds but swimming pool far too small for a swim. Merely ideal for a dip to cool off. 11). GYM Well equipped and open nice and early. Although some keep fit classes where offered early morning these were very limited. 10). TYPE OF GUESTS There were a large number of travel agents on board which in my opinion says they are trying hard to promote this ship. Average age 60 plus. 12). My overall view of this ship is that it does not compete well for the modern cruising needs of guests. Read Less
1 Helpful Vote
Sail Date: July 2015
We have been on over 15 10-14 day cruises on Celebrity and a few on Prncess- the big and mid size ships and enjoyed them immensely. When we met other cruisers on these cruises they as well as our travel agent raved about Azumara. When we ... Read More
We have been on over 15 10-14 day cruises on Celebrity and a few on Prncess- the big and mid size ships and enjoyed them immensely. When we met other cruisers on these cruises they as well as our travel agent raved about Azumara. When we found a back to back itinerary we liked 18 months ago we booked the Azamara cruises. Due to the number of cruises on Celebrity we were at a high tier in the Captains Club and our first cruise on the Journey took us to the next level. We flew to Athens a few days early so we would not have jet lag on the cruise. We took a taxi to the port and were greeted by an Azamara rep who got a porter to take our bags and escorted us to the check in area. I was surprised to see coffee and snacks available for people who were checking in. The check in process was quick and we boarded the ship and headed to the 9th fl. for a buffet lunch while waiting to get into our cabin. Ship information After putting our things in the cabin we decided to explore the ship before we had to go to the fire drill. We had heard the ship was small but did not realize how small. One can imagine the Celebrity Constellation common areas cut down by 3/4ths. It is easy to go from the dining areas to the common areas as well as to the pool deck. Even though there are two elevators for and aft we never had to wait long for one to go between decks, The entertainment was in the Caberet lounge which was small and intimate- chairs very unconfortable though. the dining room is nice and seems to be a smaller version of the one on the Constellation. We only had one meal here though. Cabin- we had a club suite which was on deck 8. Above us was the pool deck. The nights of events and after were very noisy early am pm as the crew was setting everything up. the cabin was spacious and the only issues we had which will be corrected during the retrofit is no shower and a small tv. Our butler and attendants were great. Dining-- We are used to the fixed seat dining and could adapt to the open seating system but the menu choices were horrible. As the CC reviewer noted 1 fish, 1 meat and 1 vegetarian entree and some exotic appitizers were the menu choices as well as a small regular menu. the Windows buffet offered some great themed meals so we either ate there or at the specialty restaurant. Since there is no formal night we asked our butler to let us know when the surf and turf would be on the dining room menu. that night we went to the dining room and seated quickly. The waiter came and we ordered the flilet and 1/2 lobster tail. \our food came and we were shocked how SMALL the portions were- the filet the size of a meatball and the 1/2 lobster tail was more like a crayfish. We ate and then went upstairs to have something else to eat as we were still hungry. Looking around the dining room that night we noticed all the waiters had sad/surly/inexpressive faces while walking around and serving- Is this a result of the open seating or the inclusive tip policy? The waitstaff on the Celebrity ships in dining rooms were always smiling and happy and we enjoyed having a fixed waiter and assistant who got to know us and our tastes. Since we ate so much in the two specialty dining rooms the staff got to know us and provided service with a smile. The menu was good and the food tasty. If these two restaurants were not on the ship I would have had to bring in food every day for dinner. The Windows cafe had the theme night dinners and the food was fine and easy to get a table. the only improvement could be to play music to match the theme and some centerpieces ie Spanish night- Spanish music and a Spanish flag on ea. table. Breakfast in the Windows cafe was good- menu geared towards the British passengers as half the ship's guests were British. [same for dining room- menu favored British food}. The brunch was really good and had a wide selection of food. We really enjoyed this meal. White night included a buffet on deck- average food. Activities- limited but enough to keep one occupied. The guest lecturer was very good and gave a lot of talks. Children's program- none - the staff had to rig one up to occupy the many children on the cruise. Service- all tips were included - all the marketing kept touting this fact as well as the waiters will wait on you to bring drinks and water and food ordered at the counter. We only ate once in the main dining room and I commented on service above so I will address the Windows cafe and the 2 specialty dining rooms. All the staff seems to come from the Phillipines and mostly male. Service was hit and miss depending on the maitre de and the waiter. We were in the Cafe and our area was empty and not a waiter in sight on night. I had to go to maitre de to get a waiter. Otther times we had to get up and order drinks at the bar or find a waiter at breakfast to get our coffee. The so called waiter service again is over emphasized as it is not consistent. I resented to prepaying the tips and high fare to get this poor service. Entertainment- Erik the cruise director and the 5 singers and dancers were great!! Bad part was that they did not perform every night. the piano player was very good and the magician terrible. the last nights show is not to be missed but I would night take the cruise to see this show as great as it was. The White night was the only night where there was music by the pool- no entertainment on the pool deck during the cruise. The guitar player was horrible- playing sad blues music during an event which is supposed to be uplifting. A CD would have bee an GReat improvment. The amazing night and white night were fine but again not worth the extra cost of the cruise. Small tv and very few free movies available as well as limited tv stations. Shore excursions- few offered and since we have been to most of the ports we did not go on any. Disembark- Since we were on a back to back we did not disembark but traded our sea pass cards for new ones. NOTE- B 2 B passengers do not need visas and we noted this on our survey form and still charged the visa fees. We had to make many visits and calls to guest relations to get the charges reversed. Very poor performance considering the few passengers and high staff to passenger ratio. Summary- Not worth the extra cost for the all inclusive feature- ie tips and drinks and water. I am used to getting my own coffee and water and food in the buffet on other cruises but resent having to do it on this ship as this is a perk included in the fare. Only a few waiters/waitresses seemed happy to serve and smiling when seen. Most had a sad/resigned/surly look all the time. The ones in the specialty dining were happier as I think they liked having the opportunity to get tips. The dining room menu as well as the food was nothing to write home about. If one wants small portions of British themed food one will enjoy the dining room. I have never seen so much wine poured so freely [no pun intended]- maybe the guests were so gassed they did not have room for food or could taste the food. Read Less
1 Helpful Vote
Sail Date: April 2015
This was our first cruise with Azamara. We wanted the smaller ship experience and have to admit we liked it. We chose this cruise for the itinerary and a special price - double upgrade to a verandah cabin. The ship was nice, clean and ... Read More
This was our first cruise with Azamara. We wanted the smaller ship experience and have to admit we liked it. We chose this cruise for the itinerary and a special price - double upgrade to a verandah cabin. The ship was nice, clean and fortunately well functioning. (We had heard stories of plumbing problems.) The staff was generally friendly and the food was good. The food and service were excellent in the specialty dining restaurants but you pay extra for that. The promo on this line is that the fare includes gratuities and complimentary alcoholic beverages. There is a catch. You are still overwhelmed with opportunites to tip more and the complimentary drinks includes only 3 selections of beer and they limit the wine to just one white and one red each day. You know they have the larger selection available - so why can't you get a Chardonnay when I don't like Reisling? With a smaller ship you have to expect less choices in some things but you know the wine is there - they are just going to limit you, so they can sell you another glass for $10 each. The upcharges and extra fees are obnoxious. I'll go to a real all inclusive resort next time. We do have to say the Azamara rep at the airport was fantastic. He handled a late luggage issue and sent us on to the ship, while he waited for our luggage on the next flight from Paris. Within 4 hours we had our bags in our stateroom - and that was a HUGE relief. Read Less
1 Helpful Vote
Sail Date: March 2015
I was disappointed because I expected a better standard of cabin, food and entertainment. The cabin was shabby. The bed linen had seen better days and the valance was coming away from the mattress . There were stains on the carpet. The ... Read More
I was disappointed because I expected a better standard of cabin, food and entertainment. The cabin was shabby. The bed linen had seen better days and the valance was coming away from the mattress . There were stains on the carpet. The drawers were not easy to use and the furniture was scuffed. The food was mediocre - very dry chicken on two occasions . Fine dining however was very good. Entertainment. the singers and dancers were excellent and enthusiastic but were limited by the space they had. The band was very good and mainly used for backing music.They should have been used more for dancing. On the one night they did play on deck the event was well attended. Activities were sparse. Lectures on places to visit were good and the commentary going through the canal gave a lot of background information. The captain and crew were excellent and I cannot fault them in any way. THE SHIP NEEDS REFURBISHMENT AND ENTERTAINMENT AND FOOD STANDARDS IMPROVED. Read Less
Azamara Journey Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.4
Entertainment 4.0 3.8
Public Rooms 5.0 4.5
Fitness Recreation 4.0 4.1
Family 1.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.8
Service 5.0 4.6
Value For Money 5.0 4.2
Rates 4.0 4.3

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