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8 Helpful Votes
Sail Date: February 2019
The first thing to say is that we had a great cruise and would recommend Azamara Journey. The staff members were all friendly helpful and efficient and it seems a very happy ship. It is worth noting that some staff members had been on ... Read More
The first thing to say is that we had a great cruise and would recommend Azamara Journey. The staff members were all friendly helpful and efficient and it seems a very happy ship. It is worth noting that some staff members had been on board for many years and seem loyal to the brand. The ship in general, with the exception of the Discoveries Restaurant at Dinner time, did not seem too crowded. Discoveries could be noisy but the food and service remained excellent. The food in general was a high standard in all restaurants but we found that the ambiance of the Specialty Restaurants along with the high quality of gourmet food and service gave us a refuge and a quiet place to dine. Both Prime C and Aqalina had their own menu which remained the same throughout the cruise but were supplemented by Chefs Specials each evening. Suite guests were invited to a special ‘Best of the Best’ dinner which was an exceptional evening The complementary wines were a reasonable standard, particularly the white wines and there was an adequate selection of included drinks at the bars. The internet is well below the standard expected of Azamara in that when and if you can connect it is slow and tends to drop out. The Suites are given 235 minutes but the package otherwise is expensive and difficult to justify. Our impression was that the decor was dull throughout most of the ship, the exception being the Drawing Room/Library which is very colourful & a very pleasant place to sit. The Forward lounge was another excellent space to relax and enjoy friendly waiter service. We booked private tours of Havana, Vinales, Cienfuegos and Trinidad but decided to use the ships shore excursion for Santiago de Cuba as the ship was due to sail at 15.00. Sadly the latter, a Panoramic tour in Santiago was very poor and a huge disappointment. This was one of the worst tours we have ever taken; firstly we could not hear the guide, Lucia above the traffic in town and she did not have a microphone to help her. Secondly we were not aware that the bus would not stop to see the Revolution Square etc - we drove slowly past the places of interest rather than being allowed time to see them close up. If this is the intention then it should be made clear in the tour description. Finally, we signed up for a tour without a lunch stop (who needs lunch when you are fed so well on board ship) but were in any case taken to a poor quality lunch despite protests from most of the group. We felt this was a waste of time that might otherwise have been enjoyed at the monuments. More importantly, it turned out to be a waste of food as most of the group did not eat much and lots of food was returned untouched. When there is a shortage of food in Cuba and the locals endure rationing, this was also embarrassing for us and our companions. A very comfortable way to see Cuba on Azamara Journey. Worth Knowing: Immigration: Be very careful filling out the Cuban visa which costs US$ 75 and is issued as you embark. The check in agent said any mistakes would mean you having to buy another visa as a cost of US$ 75. The Visa is good for all ports in Cuba. The first time ashore in Havana the Immigration line was long & generally slow. On subsequent days off the ship, it was a quick wave through after a very casual look at the passport. Local Currency You need to change your foreign currency at the cruise terminal in Havana or at a bank in the square outside the terminal. The exchange rate is fixed and common to all banks. If you use US $ you are surcharged 10% making a total of 13% commission. We were advised to use GB pounds and were charged the 3% commission only. This is common to Euros and Canadian $ also. The tourist currency is the CUC which is worth 25 Cuban Pesos, the money used by locals. Rest Rooms Cuba has a strong health service which is free to Cubans but the health care does not apparently extend to public health as is obvious in the state of toilets in restaurants and bars. You should also have some small change for the person manning the toilets. Apparently it is not necessary but fully expected and in return you will be given a hand full of toilet paper. Take some tissue with you in any case. Read Less
4 Helpful Votes
Sail Date: October 2018
We are experienced cruisers. We are not drawn to the large “resort” ships, except with our grandchildren. Increasingly we are selecting our cruises for the itinerary. The Azamara Journey was a 9 day Italy “intensive” itinerary with ... Read More
We are experienced cruisers. We are not drawn to the large “resort” ships, except with our grandchildren. Increasingly we are selecting our cruises for the itinerary. The Azamara Journey was a 9 day Italy “intensive” itinerary with major stops for Florence and Pompeii, and other stops in smaller ports- suitable for a smaller ship. This was a major reason we selected a smaller ship. The on board service was exceptional, delivered with genuine care by the staff. Little things- like a mid cruise comment card (with real follow-thru by ship department heads) made the whole trip enjoyable. The food was notably better than our past experiences. We had no waiting in the open seating main dining room and never had trouble finding an available clean table in the cafe. The 700 passengers were never the cause of undue lines or delays. The ship was clean and in good to excellent repair. My wife and I enjoyed ourselves and will be back. Read Less
2 Helpful Votes
Sail Date: June 2018
My wife and I took our son and his wife on this cruise as it was scheduled at a perfect time for us as well as stopping at ports we have found enjoyable every time. Most of the ports were new to our daughter-in-law which made for a perfect ... Read More
My wife and I took our son and his wife on this cruise as it was scheduled at a perfect time for us as well as stopping at ports we have found enjoyable every time. Most of the ports were new to our daughter-in-law which made for a perfect match. In addition, the Journey left from Greenwich rather than the boring old South Hampton or other extended drive ports out of "London". This also gave us the opportunity to sail out of the Thames which is a unique experience compared to almost all the other cruise lines. We also sailed close to the WWII fortifications in the river known as Maunsell Forts … another unique and interesting experience! Embarkation in Greenwich was odd as you actually did most of the paperwork on board. After identifying you, your luggage was portered on board and passengers boarded by tender to the ship awaiting us in the river. Much more pleasant than the masses of humanity queueing to get onto bigger ships. Sail out was great and we enjoyed every port in a similar fashion: sailing up river and close in to the city centers. We stopped in the heart of St. Petersburg on the Neva River and our mooring in Helsinki was just across the road from where Trump and Putin would meet a couple of weeks later. Mooring "close to the action" is one of the reasons we favor Azamara … avoiding two hour bus rides in and out of cities is a benefit that is hard to price! The dining experience was also wonderful, with varied choices each and every night and we did not have a single disappointing meal. Be prepared for more intimate entertainment settings. Azamara focuses more on destination and personal service than entertainment. Although the Cruise Director is a very talented entertainer in his own right, you are not going to get any entertainment with "big production value" … no Broadway style shows, though we did enjoy an excellent, if scaled back, production of Bizet's CARMEN. Our son and his wife thoroughly enjoyed their experience as much as we did. The ships may be older, but they are very well maintained and recently updated. You can't beat high level service, interesting itineraries and personal attention with slick new gadgets and neon lights. Would we sail on this line again? Already booked in January to Antarctica! Read Less
6 Helpful Votes
Sail Date: May 2018
We (family of 4 including parents and 2 adult children) were on the Journey in May 2018 for the Greek Islands to Italy 8-day cruise. We chose this cruise as we had previously done this itinerary, and wanted to return with our children as ... Read More
We (family of 4 including parents and 2 adult children) were on the Journey in May 2018 for the Greek Islands to Italy 8-day cruise. We chose this cruise as we had previously done this itinerary, and wanted to return with our children as adults. We were blessed with wonderful weather and we were very happy with the ports. This was our second cruise with Azamara We were very happy with the service and the attention we received from the crew. The cabin stewards, the bar personnel and the waitstaff were friendly, fun and very accommodating. We requested the same waiter every night in Discoveries and an effort was made in order to make this work for us. The senior staff was very visible and interactive, which I very much appreciate. They really seem to love their jobs and take very seriously their obligation to take care of their guests. Unlike some previous reviewers, we quite enjoyed the food on board! We found there to be great variety both at the buffet and in Discoveries, and were very happy with our selections; we liked the different chef’s recommendations as well as the locally flavored dishes (fresh tuna was offered on a few nights and was delicious every time!). We had a special dinner for LCV members which was excellent. 3 of the 4 of us drank the “house” wines—we are casual wine drinkers and could always find one of the 6 available (2 whites, 2 reds, 1 rose, 1 sparkling) which satisfied us each day. There seems to be some dissatisfaction regarding the entertainment on board. The live trio who appeared nightly in the Living Room was great, although the atmosphere early in the evening is low-key in that space. I was the only one of the 4 who attended performances in the Cabaret Lounge: although I am not an opera fan particularly, I found the opera singers quite good and enjoyed the performances; I also liked Eric the cruise director’s show. The live entertainment on White Night was very good. I was pleased with the entertainment provided, but this is not a priority for my husband and I. My 20-something daughters wished that the nightlife was a bit more lively. The gym is very nice and they offer a large number of classes, given the small number of passengers and the port-intensive itinerary. We purchased the unlimited internet package. The Wifi was a little slow, but not awful. It really did not cause me to complain--I have had much worse on a ship. Ports/Excursions: (Theme: leaving the main path, wandering, eating and drinking) We tendered at many of the ports. The tenders run continuously and there is not a long wait for a trip to shore or back to the ship. Mykonos: Took the ship excursion to Elia Beach-4 hours. Great beach, provided with umbrellas and chairs, beach has a bar and restaurant. Very happy with this--efficient and convenient (some folks take the buses to the beach but we didn't want to risk it). Wish it was 1 hour longer. Mykonos town is very picturesque but we didn’t feel that we needed to stay there for hours. Kusadasi/Ephesus: Took the ship excursion Turkish Landscapes: Wildlife, Flora and Fauna. Brought us to a national park and a mountain "town" which we really loved, but was unexpected. The town consists of about 50 homes high up in the hills which are beautiful--it is not a "town" as one would think, with shops, and restaurants. It is isolated and quiet. It is a very interesting and meditative experience. Two guides were wonderful. Kusadasi itself was a little tough to negotiate, with lots of aggressive merchants.The Azamazing evening was at Ephesus and was really wonderful and inspiring; there was no food or drink allowed at the event through no fault of Azamara but that did not diminish the impact of the performance or of seeing Ephesus at night. Rhodes: Crowded port with many shops/carts full of merchandise, from tchotchkes to high end jewelry. It felt very commercial. We got off the beaten path and had lunch on the outskirts of Old Town (Kerasma), then walked one of the less-crowded streets. Found a wonderful shop with handmade olive wood items on Pythagoreas street. Wonderful day! Santorini: Saw Fira and Oia with the help of a private guide (Santorini Private Tours). Had a great lunch, tour and wine tasting at the Venetsanos Winery; enjoyed the Atlantis Bookstore in Oia. Love it here! Taormina: shared a (van) taxi up to Taormina which was 40 Euro total. Walked the crowded street, walked up to the theater. Basically walked and stopped for drinks and snacks all day--this was a short day in port. Amalfi: Took the ship excursion boat to Positano (this was a big boat with 50-75 people, not a small motorboat) where we walked to the top, shopped, walked down, sat in a cafe by the beach, then motored back to Amalfi. In Amalfi, the church is beautiful, we found a wonderful paper shop, and had a great lunch at Taverna Buonvicinio Embarkation and disembarkation were quick and painless, as was the muster drill. All in all, we are enthusiastic and satisfied Azamara cruisers, and this cruise reinforced that. We like the long days in port, and the ease of getting on and off the ship, packaged in a casual, relaxed and friendly atmosphere which we love. It very much suits our approach to life and travel. We will definitely be back with Azamara! Read Less
7 Helpful Votes
Sail Date: January 2018
This was my first time on the Azamara. If your 50 to 75 years old (Maybe some 40 plus people??) and love being tempted with copious amounts of food and beverage then you are the target consumer. But you may be disappointed too. I ... Read More
This was my first time on the Azamara. If your 50 to 75 years old (Maybe some 40 plus people??) and love being tempted with copious amounts of food and beverage then you are the target consumer. But you may be disappointed too. I know that some people complain about the limited music tastes available, and, generally, the dubious wine quality and this may well be true, but you can't please them all can you. Particularly on a smaller ship. Given the luxurious things to consume on board (and I am sure you can purchase really good wine if you want to) I find something is missing. Cigars. I don't smoke generally, but, when I spend time on board ships I enjoy a cigar. YOU CAN NOT PURCHASE CIGARS ON BOARD THE AZAMARA SHIPS. I didn't bring any because I was assured you could buy cigars on the "Journey". So for me and, I'm sure, for many others, this precludes the indulgence of an essential item in the luxury department. This is the first ship I have been on where cigars were not available. So what is my assessment of the Azamara Journey? A narrow focus to satisfy well behaved old people. This is what Azamara is about. Younger people, and even many middle aged people, are not catered for very well. But underlying this are more serious problems potentially and those who travel with Azamara should be aware of them before they sign up. I was told by the bar manager that, if those serving behind the bar think that you have drunk too much, even if you have had just one beer, then you can be stopped from having anymore alcohol. This can make quite an impact on your holiday on board where beers are included and you may expect to have more drinks in your day than say four(4) beers but were refused because of a subjective assessment by a staff member. This actually happened to my son on the Azamara "Journey" on our second day at sea. I could see that the barman took a dislike to my son after in incident the day before when my son became inebriated. The upshot was that he was not allowed to drink more then three(3) light beers per day for the remaining days at sea, and only in the company of his parents. My son is thirty four(34). I know there will be those who read this and applaud the zero tolerance decision of the hotel manager on board ship but I know my son had adjusted to the ship and his behaviour and drinking would have been good if he had been given a second chance. There are those who equate mental illness with a potential to be violent and this judgement is discriminatory and wrong. Royal Caribbean should bring these punitive and outmoded views into the 21st century.-But not the Cigar policy, they should acknowledge the value of old fashion rare pleasures. Read Less
1 Helpful Vote
Sail Date: January 2018
My husband & I & our adult son have just returned from our, carefully researched and happily anticipated cruise around Indonesia. Our son has, well controlled & monitored, Bi Polar Disorder. Our staterooms were comfortable. ... Read More
My husband & I & our adult son have just returned from our, carefully researched and happily anticipated cruise around Indonesia. Our son has, well controlled & monitored, Bi Polar Disorder. Our staterooms were comfortable. The food was good quality in both the buffet & main dining room. the 'Brunch was a standout. Service there was very good. We also ate in Prime specialty restaurant & it was excellent. The public spaces were pleasant & cabin attendants very good. All of these aspects validate the value of a cruise. These things, however, pale into insignificance if our priority of emotional well being is not met. The Hotel Manager, on this Azamara Journey, comprehensively failed to give this to us. To facilitate making his job easy, he sacrificed our holiday to maintain the status quo for the ' regular ' Client Base & the staff. The surreal atmosphere, once in board this ship, was one of ' team staff ' & ' team cruiser ' all working together for the elusive Superior Azamara Brand. Our son was involved in an incident of indiscretion one evening for which he apologized & expressed his great regret. After enjoying just 4 beers, he was refused service at the ' pool bar ', ( because he had had too much to drink the afternoon before ) After that , he had made a firm conviction not to drink too much. We were with him & he was happy & not inebriated. Because he was refused service, on this occasion, he became bewildered and with disappointment he kicked a bucket of ice being moved, on the ground, into the back of the bar, unintentionally slightly bruising the leg of the bar staff member who was moving it. No passages were in jeopardy of having their cruise spoiled & staff were not in danger. He was ' Tried & judged ' by the Hotel Manager. Regardless of our resounding reassurance of " no chance of re occurrence ". Heavy handed punishment was inflicted on my son ( accompanied by a strongly implied threat of being evicted from the ship if the punitive conditions were not adhered to. ) I was an after hours manager for 30 years at a large private hospital, dealing with some extremely difficult situations, so I was astounded by the Hotel Managers lack of intelligent empathy that resulted in the discrimination that destroyed our holiday... for all of us....... ( in support of my son, who was summoned to the Managers office, I was forced to miss my highlight excursion to Borobudur, our main reason for going to this part of the world ) So........ take care, & be warned, fellow cruisers, if you choose to sail on the good ship Azamara Journey, never make a single mistake & play your part in the ' team effort ' game.......because you will not be afforded a second chance to redeem yourself........... So disappointing. Read Less
5 Helpful Votes
Sail Date: January 2018
We have just finished the Singapore to Bali cruise and disembarked at Bali. I thought I would leave the submission of my review for a few days so that I can give a balanced review following the chaos at the end of the cruise. We had a ... Read More
We have just finished the Singapore to Bali cruise and disembarked at Bali. I thought I would leave the submission of my review for a few days so that I can give a balanced review following the chaos at the end of the cruise. We had a group travelling on the cruise and stayed in different types of cabins. I stayed in one of the suites - the cabin was of a very good size and well fitted out. Our room butler and stateroom attendants were of the highest standard. In summary, I was more than happy with the room. The general areas, stairways etc of the boat were in very good condition. We ate at the buffet, grill, Discoveries Restaurant and both specialty restaurants. We thought the food to be of a very high standard and better than the food on other non-Azamara cruises we have been on. The service at all eating venues was excellent. In fact, I thought that there is really no need to eat at the specialty restaurants in light of the high quality of food and service at the non-specialty areas. Front desk and the excursions teams were also extremely helpful with a range of questions - many of which were not straightforward. They were always pleasant and very keen to help. The casino was a real disappointment - the blackjack and roulette "tables" were computer screens. There were no dealers and no "life" in the casino - it was the most boring casino I have ever been to. Disembarkation day was at Bali - it was pouring with rain. I am not certain what was more of a shambles - getting off the boat or once we had got off the boat. On the boat there was a very lengthy queue trying to get off with a conga line snaking around level 4. There were elderly people sitting on the floor - no-one from the cruise took charge and it was a circus. Fortunately, the passengers behaved in a civilised manner - it would have taken only one irate/"over the top" passenger to have really set things off. Azamara also need to invest in a canopy covering the gangway so as to provide some sort of protection against the rain. Once we were off the ship and in the port terminal area it was like we had just got off a ferry in Morocco. To be fair, the collection of the luggage was very well organised. After that, it was a shemozzle. Only one exit door open, people with their luggage everywhere and who were not certain where they were supposed to go, people trying to get on tour buses, dodgy "taxi drivers" etc. I genuinely felt for the elderly or unwell - it would have been a nightmare for them. I only saw one senior person from the boat in the area and he was standing back and "observing". There needed to be 4 or 5 senior people from the boat (do not just leave it to the the onshore contractor) in the area providing direction and general assistance. Perhaps the real solution was back on the boat - if someone had taken charge on the boat then they would have been able to then regulate the chaos once off the boat. Read Less
2 Helpful Votes
Sail Date: July 2017
We decided 2 years ago to sail the British Isles for our daughter's high school graduation gift before she went off to college. i'm glad she wanted to see Ireland! One of the nice things about Azamara is they have their ... Read More
We decided 2 years ago to sail the British Isles for our daughter's high school graduation gift before she went off to college. i'm glad she wanted to see Ireland! One of the nice things about Azamara is they have their itinerary's published 2 years in advance and that is one of the main reasons we chose it, even though it was touted as a golf cruise (and prices seemed higher than their other sail dates!) Our cruise departed from Southampton, England which we did not explore because we spent 3 days seeing London and the countryside before our cruise. The night before our sailing we stayed in Winchester, which was charming and well worth the visit, especially if one is a fan of "Last Kingdom" or Jane Austen. The boarding process was fairly smooth. We were in a suite and the ship only has about 680 guests anyway. Compared to NCL's large ships and Carnival's process it was easy. They took security very seriously which we appreciated very much. We have sailed Oceania before so we knew in advance that we looked small ships. The Journey is a nice size ship. She has lovely color schemes meant to relax. The art on board is not garish which I appreciated. The dining options are plentiful and we never had to wait for a table or suffer from long service wait times. We had a club continent suite, cabin 8069. Our Butler, Crook and his team took excellent care of us. The bed was as hard as a rock. we asked them for a foam topper and they found us one which made it better but i was so glad to get home to my bed. I was very surprised about this another cruise lines have invested in heavenly beds. I did think our carpet needed to be shampooed not because it was dirty, but because the room smelled like old skin cells! It did not bother my husband so I did not complain. The entertainment on board was pretty good. Mel Meller the comedian was hilarious and his was the only artist's name I memorized. The casino is rather small and my husband was sad there was no craps or baccarat. It was packed in there until the British Open was finished. There is a complimentary laundry room with perhaps six machines. The one time I actually attempted to check it out, I was given dirty looks by about 7 women crammed in there. I sent the laundry off as I did not have any inclination to join them. When we got off the ship for the various excursions, it was always a nice surprise when the Captain was there to see us off. The officers and crew were genuinely friendly and responsive; the best we have ever had. Halfway through the sailing the cruise director became ill and had to leave. He was quite funny - telling stories from his grandfather (perhaps because most people on the boat were his grandfather's age?) that were quite hilarious. We missed him the second half of the sailing. His wardrobe is another story... Guernsey - small, beautiful island. Would love to have had more time there but it is very tidal and I guess the tender was a problem. Celebrity Silhouette could not tender that day so they missed it! The German occupation during WWII left its mark. We did a nice ship tour but honestly there were plenty of taxis one could have hired and skipped the lines. Cobh/Cork - we had a private tour though Cork Taxi Tours. We visited the Blarney Castle, Kinsale, and the 9/11 Monument on its outskirts - very moving. We saw multiple churches and had a wonderful lunch with our guide Audrey. Holyhead, Wales - we took a ship tour to see Gwydir Castle (really a 45 room house!) with an amazing story. Read "Castles in the Air". Then we had a bus drive through Snowdonia. I heard the train tour was terrible. Avoid that for the cost the ship charges! Liverpool - my husband went to the British Open final day ($400 through the ship) we learned you could taxi there and pay $50 for what he had...I guess you have to learn by doing. My daughter and I took a ship tour to Chester & Erddig House. That was another large house with massive, gorgeous gardens. I am so glad these old pieces of history are being saved! Dublin - we had a private walking tour through Dublin Tour Guide. We had Maitiu'. He was amazing and explained so much about the history of Ireland and he took us into Trinity College and we saw the Book of Kells. Belfast - ship tour to "Live like a Stark at Winterfell" this one was expensive and fun. We dressed up like "game of thrones", visited scenes from the show, had sword fights, did archery, falconry, and met the 2 wolves and their very handsome masters from the "Game of Thrones". We also had lunch in a smoky tent! Glasgow/Greenock - we had a private tour that took us to Loch Lomond where we had a speedboat pub crawl with our very charming boat guide, Joe. I wanted to adopt him! The Loch is gorgeous and full of history! Isle of Skye - we did a ship excursion to the Eilean Donan Castle remains. It is a lot smaller than it looks in the photos! Invergordon - what a depressing little port, no taxis, nothing really here except large oil platforms in the river sucking the oil out and sending the revenues to London. I was very surprised that the only thing open was a small museum that was actually quite moving about the wars and a ship that mysteriously blew up the Natal killing 421 people. We took a tour to go to Loch Ness and Urquhart Castle remains (what an interesting history with a really great 7 minute film), ending with a drive through Inverness. Why didn't we dock in that gorgeous town? Global Economy Group should have to invest in Invergordon. It was a sad little town and this was on a Saturday! Leith/Edinburgh - use Uber or call at taxi and go explore. It is a 10 minute ride to the Royal Mile. We did 1 ship excursion - a Scottish Experience - I have to admit I cried. Maybe the wine, but the singing and dancing and wine had its effect. "Caledonia, I love you" made me cry, especially with the pictures of Scotland's beauty playing in the background. Overall, great cruise. We really got to see a lot of the countrysides in each place and met the nicest people. I would have signed up for the South African cruise in 2019, but the schedule was not out yet! Read Less
2 Helpful Votes
Sail Date: June 2017
Everything was top notch. The service was excellent. The staff remembered your preferences and were eager to please. The quality of the complimentary wine was excellent. The quality of the food in both the full service and buffet ... Read More
Everything was top notch. The service was excellent. The staff remembered your preferences and were eager to please. The quality of the complimentary wine was excellent. The quality of the food in both the full service and buffet restaurant was also excellent. The Cruise Director was an extraordinary entertainer. If he was preforming then you knew to get to the lounge early as he always preformed to a standing room only crowd. I enjoyed the lectures on the history of Norway, and my mother enjoyed the duplicate bridge. The passengers were mostly well educated upper level professionals, who were delightful. The Captain was engaging, entertaining, and always present. Thanks to the Captain, the ship was able to divert to an inside passage when the weather was creating large swells. The ship also diverted to pick up strawberries and goat cheese. The Captain conducted an Oil Rig Safari commenting on many of the oil rigs we passed. Read Less
2 Helpful Votes
Sail Date: January 2017
After a somewhat rocky experience a year ago on Azamara Quest out of Kyoto, we decided to give the line another try and signed up for the Singapore-Bangkok-Vietnam-Hong Kong cruise. Second time proved well worth while. Prior to the ... Read More
After a somewhat rocky experience a year ago on Azamara Quest out of Kyoto, we decided to give the line another try and signed up for the Singapore-Bangkok-Vietnam-Hong Kong cruise. Second time proved well worth while. Prior to the cruise we spent a week in Siem Reap, Cambodia, exploring the area. Well worth the time. After overnighting in Singapore, we headed to Bangkok. On this trip the city was over-run with mainland Chinese tourists and Thai citizens mourning their recently passed-away King. Sites were beautiful, but overwhelmed with crowds. We hired private tours, which helped a bit, but still very crowded. Next few stops were in Vietnam, which was cancelled last minute on last year's visit in order to have more time for the ship refitting. Vietnam was outstanding! Again, we hired a private guide, so we could cover more areas more quickly. Had a wonderful time in Ho Chi Minh City, and a great day visiting the Mekong Delta. Wonderful people, markets, food. And traffic much less and more organized than Bangkok. Next stops were Da Nang and Hoi An. At this port we signed up for the Azamara Hoi An land excursion which included a cooking class and tour of the old city. Very nice! Then on to beautiful Halong Bay, with the cruise finishing up in Hong Kong. We were in cabin 8043, which is a suite. Very nice. Internet vastly improved: worked quite well even in our cabin. I am a professional photographer, and was able to back up photos to the "cloud" without incident. All in all, a great trip with fun port stops! Read Less
Sail Date: October 2016
The dates fit into our schedule.The food was very ok on this ship. Not bad, not great. Too many people at the buffet lines and tables. MDR too physically crowded. The shows were fabulous. Momma Mia was Broadway quality. The shows were ... Read More
The dates fit into our schedule.The food was very ok on this ship. Not bad, not great. Too many people at the buffet lines and tables. MDR too physically crowded. The shows were fabulous. Momma Mia was Broadway quality. The shows were great.The cabin was a good size with a nice seating area. There was plenty of storage for 2 people. Also we enjoyed our excursions specially in country of oman with the best tourism Company there ( Lifetime-tours),Oman was my third stop on a four country vacation and I immediately fell in love with this country. At first I could not put my finger on why, but I think it was the heart of the people that made this place special. Ahmed, our tour guide was extremely knowledgeable and professional. He spoke with a certain pride about his country and I could see why. He took great care to make sure we had a great time and he altered the tour a bit due to my disability to make sure I could still experience a Wadi, but just not a challenging.Also the excellent service and organisation we had with this agency.Finally it was everything beautiful and relaxing. Read Less
6 Helpful Votes
Sail Date: August 2016
We were in Civitavecchia 3 years ago. The new port gate is pretty far away from the old one. You have to take the port bus from the old gate to the parking lot then take the ship's shuttle to the ship. Check in was easy and we ... Read More
We were in Civitavecchia 3 years ago. The new port gate is pretty far away from the old one. You have to take the port bus from the old gate to the parking lot then take the ship's shuttle to the ship. Check in was easy and we were upgraded to a balcony cabin. The cabin is small compare to Celebrity but with lots of storage space. The shower area is a joke. I am 5' 9 and is difficult to move around let alone a 6 footer. Food was hit and miss. Lack of variety especially breakfast. The smoothies and juices were nice touches. Pool side BBQ was excellent,lots of fresh seafood and fruits. We even had papaya,apricot and cherry.We went to the buffet for dinner most of the time. The Asian night, Indian night and Spanish night were excellent We were taken to a flamingo show in Barcelona during the amazing evening. The show was only about half an hour but really enjoyable .. We took 2 excursion with the Journey. One to Monserrat and the other to Drach cave. They are expensive but very good. The other port we just DIY. This was the first time we experience a small ship and we like it very much. No line for food, drink and no need to wait for lift. All the staff worked hard and doing their best to help. we highly recommend Azamara if the itinerary is good. If there was a better variation in the breakfat and the shower area is bigger, I would rate this a 5star Read Less
4 Helpful Votes
Sail Date: July 2016
We loved this cruise mostly because of the ports of call. The cabin was great as was our cablin attendant, Andre. However the food is only mediocre and the majority of the crew do not seem very happy. They force a greeting but seem put ... Read More
We loved this cruise mostly because of the ports of call. The cabin was great as was our cablin attendant, Andre. However the food is only mediocre and the majority of the crew do not seem very happy. They force a greeting but seem put out when you ask for anything. We had four 18-20 year olds with us and they were treated quite poorly by the crew. Our friend's cabin attendant would knock on the door and immediately open it without waiting for a response multiple times daily just checking in on them until we told him not to do so. Instead of staggering the times that the restaurants are open, they all close at the same time but you can always get room service 24/7 so it's not a real problem but it was kind of a bummer. My daughter ordered chicken parm one night in the dining room and one of the breasts was totally raw. When we told the server, he simply asked if she would like another. I asked to speak to the chef who came out and was kind and blamed one of the chefs. Luckily my daughter did not get sick from it. The next day they sent chocolate strawberries to our room. I would probably not cruise with Azamara. I don't think it was worth the money, nor is it comparable to an Oceania cruise. Read Less
1 Helpful Vote
Sail Date: January 2016
Sailed on Azamara Journey through the Panama Canal , from Caldera, Costa Rica to Miami in early January, 2016. Service was , as usual , excellent. Ship was clean and cared for, the last sailing before the much anticipated dry dock, when ... Read More
Sailed on Azamara Journey through the Panama Canal , from Caldera, Costa Rica to Miami in early January, 2016. Service was , as usual , excellent. Ship was clean and cared for, the last sailing before the much anticipated dry dock, when there will be much upgrading. Had an obstructed oceanview, which was fine, although could not see much out the window due to the lifeboat (Cabin 6044). I think cabin next door may have had a bit more view. We had two men onboard who gave great lectures and presentations daily in the Panama Canal and Caribbean. One many narrated all day from the Looking Glass, where the front windows have a great view of sailing through the Canal. Ports: Quepos, Took the Mangrove Boat tour which was mild and interesting. Monkeys came onto front of the little boat and you had to watch your hat. Lunch included at an open air restaurant; very good typical fish, rice and beans. Antonio Manuel Park was closed that day ( Monday). Golfito is a fairly primitive port for cruises. We pre booked a private tour with Changing Tides and they took us first on a small boat to see many dolphins playing in the bay; then a snorkel and swim off of the boat; then to a small Eco Lodge where the owner took us around the tropical garden and a short hike in the rainforest. A bit wet and slippery due to rain the night before. Another great lunch in their open air restaurant. Cartegna, Columbia: took the ship tour , Taste of Cartegena, which was a short guided walk around the walled town and time alone to explore. Saw the fortress but did not go in and glad we did not as it was very hot and the walk up the fort looked tiring in the heat. Falmouth, Jamaica; took a shared cab to Montego Bay, Doctor's Beach (?). We were the only ship in port and few people wanted a cab and the cab driver did not want to take only 6-8 people so we ended up waiting an hour and finally negotiating with him to get us to the beach. Beach was fine, small with a restaurant there; Admission, chair and umbrella ran $15. Azamara treated us to a wonderful time time in the Azamazing evening event at Great Hope House. Bused us there with security leading the way, torches, great little food tidbits and local wines, beer and mimosas. Third World reggae band played a wonderful set and we all had a great time dancing in the open air dance floor. Fireworks at the end! Food in the main dining room was good. The included wine seemed to of lesser quality that I have had on Azamara in the past, and many people complained about the wine. Although the last night they pulled out a wonderful Chianti. Eric and Capt. Johanness were again a fun team to be sailing with. Sea days there were many things to do and there were always pool loungers available. Looking forward to another Azamara in the future! Read Less
1 Helpful Vote
Sail Date: December 2015
Just came back from our cruise, and it was more than I expected. I had read some of the reviews, and since this was my first time on this ship, I was a little worried. Our experience was great. I'll tell you the negative first. The ... Read More
Just came back from our cruise, and it was more than I expected. I had read some of the reviews, and since this was my first time on this ship, I was a little worried. Our experience was great. I'll tell you the negative first. The shower stalls are very small, but the amenities are good. The excursions from the ship did not appeal to me and it was expensive, as is the spa. The good parts: The food was better than any cruise I have taken lately. The variety may not be as great, but the quality was good. The entertainment was the best I've ever experienced on any ship. The cruise director Eric is a phenomenal entertainer!!! We enjoyed every performance of his, whether they were songs like Bring Him Home or Battle Hymn of the Republic, or whether he was the the Dancing Queen, he excelled in them all. He was backed up by a very small but excellent entertainment crew. My husband, who complains all the time about sub-par entertainment on cruises, sat through every performance on this ship. The guests they had on were also excellent. This is the first cruise I have been on where the captain was very visible. He was everywhere and was approachable and friendly. The crew was great. Our room steward Joy was a happy girl. She was alway singing or smiling and greeted us with cheer each day. There were a couple of hiccups that had nothing to do with the cruise itself, but with the immigration people in one of the islands, and the captain did everything possible to make it easier, but they were stubborn and that caused some people to miss hours of their paid for excursions. Overall, it was a very pleasant trip and I will do this ship again if the itinerary is right. Since I don't drink alcohol, I cannot comment on the quality of wines etc. However, it was nice not to have a big bill at the end of the trip. Some ships charge a fee per person per day for both open seating dining and gratuities. This one was inclusive and so it was our choice if we wanted to tip or not. Read Less
Sail Date: March 2015
We had previously cruised on Azamara (3 Journey, 1 Quest) when they were seeking their niche. Now, several years later, the cruises are shorter now and much more expensive. However the cruise was worth every penny. The crew was ... Read More
We had previously cruised on Azamara (3 Journey, 1 Quest) when they were seeking their niche. Now, several years later, the cruises are shorter now and much more expensive. However the cruise was worth every penny. The crew was outstanding, the food superb, and the overall management by Hotel Director Heike left nothing to be desired. Every effort was made to satisfy the passengers. We are long term Celebrity cruisers (about 20) and enjoyed this departure from the norm immensely. We look forward to another opportunity to travel on Azamara again. Read Less
Sail Date: July 2014
Our party of two couples booked Azamara Journey for a Baltic cruise because we wanted an upper tier cruise line, and because Journey was scheduled for three days in St. Petersburg which would allow us to do a one day trip to Moscow on the ... Read More
Our party of two couples booked Azamara Journey for a Baltic cruise because we wanted an upper tier cruise line, and because Journey was scheduled for three days in St. Petersburg which would allow us to do a one day trip to Moscow on the middle day. Journey provided us a good, but not great experience and allowed us to take our Moscow excursion, which was great. Consequently, we essentially met our objectives. As a point of reference, our comments on our Azamara experience are in the context of a comparison with Seabourn, where we have previously cruised, and where we are booked again. Our embarkation process was anything but smooth. Even on the morning of embarkation we were on the internet from our hotel (Marriott Courtyard Stockholm, very good) trying to locate the exact berth of Journey. We ultimately determined the Terminal, but not the berth, and set out on a taxi search for the ship. As Club Suite guests we were advised we would have (early) Priority Boarding. We arrived at the embarkation point just before noon and found ourselves at the end of a line of between 50 and 60 passengers standing in the sun. Based on the cabin numbers showing on the luggage tags there was no differentiation between Priority Boarding passengers and any other. The total boarding process took a bit over thirty minutes, proceeding through three or four different stations, all in the sun. Unlike boarding on other lines, there was no effort to separate passengers by alphabet into smaller more manageable groups. The whole process left a great deal to be desired. On boarding we were a bit put off by the aggressive process to sell liquor/beverage packages and photos. While the cruise is advertised as "inclusive", everything from sparkling water to most wines to call brand cocktails was a chargeable upgrade. While that is to be expected with top end beverages, other lines include quality spirits, wine, and Pellegrino in their standard beverage offerings. In fairness, the beverages offered "in suite" were of a higher quality, but limited. The ship and onboard facilities were in good condition, but somewhat dated compared to other lines (probably reflecting the R-Ship heritage). Our Club Suite (N-2 Category) was very nice, but smaller than a Veranda/Balcony cabin on Seabourn Odyssey. Our Club Suite Butler, Angelo, and his assistants Rayner and Dennis, were most attentive and helpful. We avoided the 5th deck main restaurant, but dined in Windows and the two specialty restaurants. The specialty restaurant Maitre de', Alex, and some of the staff (Maria and Roy) were particularly good. We ate in the specialty restaurants fairly often, and on one evening, after they discovered both couples were celebrating 50th anniversaries on this cruise, the staff presented a special cake dessert. We had several lunches at the pool grill, which was also good. The Pool Grill area would have greater seating flexibility if more square 4 person tables were used instead of the large round 6 or 8 person tables now used. Overall the food, while good, was not exceptional. In the specialty restaurants, the "Starters" were often more memorable than the entrees. Positive comments are warranted on two other items. The ship experienced a bit of an outbreak of nurovirius, and immediately took effective measures to control further spread. They did this quite well, and without severely inconveniencing other passengers. Secondly, as a long time Naval Officer, I was greatly impressed with the Captain, his manner of interacting with the passengers, and his ship-handling ability. He was most personable, and did a great job. The Azamara Evening in St. Petersburg turned out to be an outstanding event. We were taken to a local performance hall and presented with an evening of ballet. Even though I am not personally a fan of ballet, the setting and performance were exceptional, and the logistics went off without a hitch. All was good! Overall, our cruise experience was good, but failed to convey the personal attentiveness and amenities offered by Seabourn.   Read Less
Sail Date: May 2014
We sailed from Piraeus on the Journey to Paros, Patmos, Kusadasi (Ephesus), Rhodes, Cyprus and Israel. I could only come up with one little complaint! Only one! The internet connection was so slow that I was unable to complete any ... Read More
We sailed from Piraeus on the Journey to Paros, Patmos, Kusadasi (Ephesus), Rhodes, Cyprus and Israel. I could only come up with one little complaint! Only one! The internet connection was so slow that I was unable to complete any communications or connect with my personal email in 15 min. I mentioned it and they gave me 15 minutes complimentary. This was unexpected and a pleasant surprise. This was by far the happiest cruise experience of my life. I have taken many cruises and none can compare. A majority of the waitstaff were very friendly, always smiling and all were extremely attentive. The Capt. Johannes was seen daily, always out and about making sure things were going well for his passengers. We were so pleased with the food choices in the Discoveries (buffet) dining room that we only ate in the formal dining room twice. They featured a different cuisine each night. We loved sitting outside on the back deck of the ship enjoying the fantastic and delicious assortment of the daily fare. The entertainment was very good in spite of the small cast. Eric de Grey, the cruise director, was a hoot...I won't spoil the surprise for you....(stilletos!). His hairstyle looked like he used a Cuisinart hand blender to style it! And it never even blew in the wind...LOL! There was hand sanitizer at the entrance to all restaurants and they almost MADE you use it! You were squirted with it upon embarkation from every port. Great idea! But it got to be a little tiresome when your hands are full and you need two hands to rub the stuff in. Oh well, it's better than having a ship full of sick people. The beds were super comfortable. Felt so good to sink into and feel the motion of the ocean lull you to sleep. The cabin had plenty of storage with space under the bed for the empty luggage. The bathrobes provided were super heavy. I could barely wear it without breaking a sweat. Need to provide something a little lighter for us lightweights! We used the free laundry machines about halfway through the cruise which turned out to be what everybody else had in mind. Need to plan that a little better next time. They had a guest hypnotist who was pretty average. They had a cellist perform and we really enjoyed him. The vocalist, Anne, who is married to the drum player in the band is so talented. Having free drinks is a nice feature to this cruise line. They offered different wines each day, so you had the opportunity to sample many wines from around the world. I only gained two pounds on this cruise because of the healthy choices that were always available. I only visited the gym once, but my husband frequented the gym and actually lost a few pounds on the cruise....guess I'm the one who found them! The Azamazing Evening in Ephesus was spendid! We sat in an ancient amphitheatre and listened to a stringed orchestra as the sun went down and the lights came on to illuminate the fantastic ruins of the ancient city. What an evening..I had a very hard time getting on the bus to go back to the ship. The thing I appreciated the most about this ship was the size. Because it is smaller, it can go to places off of the beaten path. I will surely book another cruise on Azamara in the future. It was pretty near PERFECT! Read Less
1 Helpful Vote
Sail Date: December 2013
We've been on 15 cruises prior to trying the Azamara Cruise Line. The Azamara Journey was recently refurbished, WELL maintained & appears in great condition. It is a smaller ship, which makes it more personal & intimate. ... Read More
We've been on 15 cruises prior to trying the Azamara Cruise Line. The Azamara Journey was recently refurbished, WELL maintained & appears in great condition. It is a smaller ship, which makes it more personal & intimate. There is classy wooden decor throughout the ship. The ship has a very relaxed, but yet classy atmosphere to it. The Captain, lead by example, by being very visible, relaxed, friendly & casually dressed (no tie or jacket, unless during special occasions), yet professional, as reflected by the crew. We really liked the non-formal, but yet causally dressed nights for dining. There is sufficient activities on board for those who want to participate & quiet areas for those who just want to relax. I was a regular user of the gym, which I found to be adequately equipped. The service received from the attentive & courteous room attendants & wait staff was second to none. Little things like, slippers, binoculars, umbrellas and what stood out in my mind, a can of air freshener in your room, shows attention to details & are a welcome plus. Also a nice touch are the complimentary shuttle buses into town, when required. Shore excursions, like on any other cruise lines were expensive. As such, like many others, we made very good use of Cruise Critic, to meet up with others & planned private tours. Another nice touch provided by Azamara, was their complimentary Azamazing evening! A big plus on this cruise was the over nights in Vietnam & Thailand, which gives you more time to see more things! The food in the main dining room was very good & nicely presented. Breakfast & lunch buffet at the Windows Cafe was also very good. The Aqualina specialty restaurant was excellent. Understandably the theater was smaller, but the shows were on par with other cruise lines. Embarkation & disembarkation went smoothly. In summary, a very good experience! Read Less
Sail Date: June 2013
Booked a cabin for myself and my wife and another cabin for my stepdaughter, son-in-law and granddaughter who turned 15 on the cruise. Embarkation was quick and very efficent. The smoothes one I have experienced. Our cabin was very ... Read More
Booked a cabin for myself and my wife and another cabin for my stepdaughter, son-in-law and granddaughter who turned 15 on the cruise. Embarkation was quick and very efficent. The smoothes one I have experienced. Our cabin was very confortable, quiet and cabin attendents were very helpful, friendly and efficient. We booked late because had booked with Star Clipper but this cruise was cancelled due to ship being placed in drydock sobecause of late date, had limited choice in cabins on the Journey. The ship is beautiful and with the small number of passengers, it never felt growded. I did not have to wait more than 30 seconds for an elevator in the whole seven day! Food was very good with many different selection each evening and wait staff superb in being so welcoming and resourseful Thank you Viktoria! There were also special evening dinners such as Mediterranean Night which was served on the pool deck. All of the crew were very friendly from the captain on down and we greatly enjoyed the cruise director, Eric DeGray's humor and performances. Shore excusions were well managed. We were moved from ship to buses, etc., smoothly and also back on ship quickly. Azamara provides a free shore excusion on each cruise. We were treated to a classical performance in a former Greek outdoor theater in Ephesus. Amazing! Supposedly only the second time in 2000 years that a performance had been held in this theater. The dinner staff sang happy birthday and provided a birthday cake to my granddaughter on her birthday on (our last night on board) which I know is not unusual on a cruise but what I noticed most about the Journey's staff, was that they were genuinely fiendly throughout the cruise. What was most important for me was that each of my family members would have an educational, stimulating and enjoyable experience and they did! This along with the ships friendly crew, is one reason I am looking at the Journey's sister ship for a Black Sea cruise next year.   Read Less
Sail Date: July 2012
Cabin #7078 (Standard Balcony) Loved the location! Yes, it is directly across from the laundry room, but we were never disturbed from door slamming, foot traffic, etc. The comfort & ease of being mid ship and having the convenience ... Read More
Cabin #7078 (Standard Balcony) Loved the location! Yes, it is directly across from the laundry room, but we were never disturbed from door slamming, foot traffic, etc. The comfort & ease of being mid ship and having the convenience of Windows Cafe just 2 decks up, coffee bar, 2 decks down, was great. Embarkation: We did traditional cruise air with ground transfers (not Choice Air), so we did not have any input in our airline arrangements. I will give a big round of applause to Azamara on the arrangement of our flights. We flew from San Diego to JFK to Copenhagen. Of course, flying such a long distance is NEVER fun, but we really feel like the air arrangements were handled well. Delta offered fairly good service in Economy Comfort (well worth the extra fee!) and I would fly with them again internationally, if their prices were lower than KLM or Lufthansa for a similar route. I must tell you that the Copenhagen embarkation was truly horrible! We were let off of the coach/bus, made to gather our own luggage (remember, this after flying all night long and being exhausted!). The wind was blowing at least 20-30 MPH, temperature was around 55 degrees, the rain was falling heavily... As we were all exiting the coach, we were hoping to get inside the embarkation area (think fancy tent), NOPE! We were left to stand outside, tired/wet/cold/exhausted and being whipped to death by the wind. Finally, after several elderly guests with walkers and wheel chairs were becoming agitated, we found someone who worked for Azamara, or at least the Copenhagen port authority, and told them that we MUST not be left out in this horrible weather. We were informed that since security had decided to set up the metal detectors so close to the door, that they were not able to allow us to enter until it was 'our turn' at security. Imagine our disgust, when we got inside this huge tent (complete with bathrooms, and at least 2000 square feet of wide open space with tons of empty chairs), that we were made to stand outside in such horrible conditions. The c/s rep that checked us in, was quite unhappy that I could not find my Express Pass papers. He made it very clear that I should have kept those with my passport. I asked him if he could just look me up by my name, or my travel companion's name, and let's get this process moving. He finally got someone to help him (and I'm not joking! He really had to ask a fellow team member to assist him!) and after 15 minutes, we were in front of the ship's photographer to get our 'Welcome Aboard' photos taken (complete with wind blown hair, rain streaked makeup and sheer exhaustion, clearly, written all over our faces). You would think that this is the end of our embarkation story... Nope! As we exited the tent, we looked up and could not believe that, in order to board the Journey, we were being forced to climb stairs with our heavy carry on bags, in the rain, with absolutely NO Azamara rep to assist us. The metal steps were very slippery, our roller bags were heavy and it was almost more than we could stand, especially when you filter in the long flight, 3 hour city tour & harsh weather conditions, that we had just endured. Once onboard, we went to Guest Relations, to tell them that we needed to cancel our Copenhagen City Tour that we had booked and paid for, since we just participated in the included (free!) city tour that was included with our transfer. This was a huge run-around. We were told to come back to the Shore Excursions desk at noon (approximately one hour later) and to just go have some lunch and not worry about it. Promptly at noon, I returned to a closed Shore Excursions desk and there was no one there. I went over to Guest Relations and was told that they were now opening at 1 PM and that I would have to come back then to discuss a refund on our City Tour. Normally, this would be OK except for the fact that all tours must be cancelled in advance and our tour began at 12:45 PM. I told Guest Relations that they needed to assist me with this, and that basically, I was not leaving their desk, until we had this matter resolved. I was very nice, but firm. I was clearly not informed that a city tour was included with my transfer and a refund was owed to me. Eventually, the refund was given, but it was not without an argument. Couple this with the rough embarkation experience in the tent/rain/weather/metal steps, and you can see how this day was going. When we landed, there were several Azamara reps waiting for us. After clearing customs, we gathered our own luggage and then, proceeded to large coach/busses to start our Journey. Since it was very early in the AM (around 7:30 AM) and we would not be allowed to board before 11:00 AM, Azamara provided us a 3 hour city tour of Copenhagen. The rain and wind were very bad, and we were all very, very tired and jet lagged, so the city tour was definitely not fully enjoyed. I still truly appreciate Azamara providing this service. Cabin: We were in 7078, a standard balcony cabin.... the dreaded and feared cabin directly across from the laundry room. In researching this cabin, I heard everything from 'high levels of noise' to 'avoid this cabin at all cost' to 'YOU'VE BEEN WARNED'. Well... let me set the record straight...there was basically no noise from the laundry room and for any noise that we heard (which was minimal), it was made up for in convenience factor with being so strategically located by the laundry room. This standard balcony cabin is a bit smaller than the Celebrity balcony cabins I have had before on M or S Class ships, but it was well designed and the storage was adequate. The shower does have the dreaded curtain, but it did not cling to our legs, at all. There was an adjustable shower head that made the tiny shower much easier to take. We also utilized the Spa showers, which were nice! There was almost no transfer of noise, from either of our next door neighbors. I will give Azamara an extra point or two, over Celebrity, for sound proofing their rooms. The linens on the beds were good and mattresses were of good quality. The other wonderful thing are all the hooks on the bathroom door and the large hook in the main cabin area. Very convenient for storing visors, hats, robes, etc. Also, there is a safe that easily holds a 15 inch laptop and 2 SLR cameras, plus plenty of other items. Shore Excursions: Azamara offered the excursions (as long as they were booked in advance and NOT on board) for 50% off. Obviously, this made them a good deal and we booked nearly one in every port on this very port intensive itinerary. Well... This is an area that I am sad to report, really needs to have some attention paid. The shore excursions, for the most part, were far from great. The guide in Brugge Belgium neglected to tell our group that pick pockets were prevalent in the very areas that we would be touring. Well.... You know what's coming next... 2 women in our group had their money and I.D's stolen. This really put a bad mood on the group and might have been avoided had the guide let us know to hold our belongings close. The 2 women that were pick pocketed were each carrying messenger style bags, small to medium in size and zipped up (think Baggalini type of cross body messenger style bags). Even this security minded type of bag was no match for Brugge pick pockets! Also, the grand finale for our very lame tour guide, was when we got off of the canal boat, he was GONE! Yes, that's right! Gone! We had to find another Azamara tour and join them to finish our tour! Couple that with his super quiet, soft spoken ways (there was no amplification provided, so if you were hard of hearing, or not able to literally be standing right next to the guide, you had NO idea, what you were touring). We also had a less than stellar experience on the London Panoramic Tour. The group was picked up right after lunch (think full tummies and bladders!). London has basically no public bathrooms (perhaps due to the tight security for the 2012 Olympics that at the time of our cruise, were 2 weeks away from starting). So, picture this... 50 people on a tour bus...right after unlimited wine at lunch...bumpy cobblestone streets... **NO BATHROOMS**! You can use your imagination to fill in the rest! We all held it pretty good for the entire 3 hours, but as we were finally starting to head back to the ship, several of us began asking (begging!) the tour guide, if there would be a bathroom break, and if not, was it OK to use the bathroom on the bus. The driver and the tour guide told us that the bathroom was out of order, due to a burned out light bulb! Well, after much fighting and arguing, and people threatening to urinate in the seats if they were not allowed to use the bathroom, the driver finally agreed to unlock the door and let us 'go in the dark'. Fortunately, many of had our iPhones with us and used the camera flash as a flash light and managed just fine. After sitting in 2 hours of rush hour traffic, to go **five** miles, we were all thankful that the driver finally came to his senses and opened the door to the restroom. Note to self:, avoid Greenwich (London) between the hours of 4:30 and 6:30 PM at all costs, or be prepared to sit and sit and sit in traffic. Day two in London, we had the good fortune to join some friends on a tour with Keith Bates . This was basically a private tour for our group of 5 and WOW!...what a GREAT day! www.londonbluebadgeguide.me Anyone visiting London, would be well served and very lucky, to have Keith as their guide. He was the BEST at taking old, at times, boring history, and making it more interesting than any show on E! or Bravo! Loved every moment! Also, when he drove us back to the ship in Greenwich, he also got stuck in traffic (for over 2 hours!) and never, ever became cranky or irritable. Just kept us entertained and always kept the mood light, even though, we were all clearly not liking the traffic, the rain, etc. Three cheers for Keith! Food: As always, everyone's opinion regarding food and service is subjective. We dined at Windows Cafe, Aqua Lina (specialty restaurant with $25 cover charge) Pool Grill and the MDR. Pool Grill: Loved the turkey burgers! Fresh burgers, grilled to order, were wonderful! Our friends had the chicken wings, daily, and they were always good. The nachos were OK, not great (they could be great, but Azamara must get rid of that awful liquid cheese and replace it with real, shredded cheese, melted in a broiler); however, guacamole was always fresh and appeared to be freshly prepared. We also loved the soft serve ice cream! The vanilla was always the perfect complement to any of our lunch items. Our only suggestion to Azamara would be to always have blue cheese dressing readily available for the chicken wings. This is a very normal condiment to request when having chicken wings and on the days that Azamara did not happen to have it on the salad bar, it was sometimes, quite an ordeal to get it. Aqua Lina: Hit & Miss, to say the least. Be sure to go over the menu, thoroughly, before deciding to eat there. The menu (IMHO) is a bit limited and when we asked to please have some French onion soup and a chicken entree from Prime C, we were told a resounding "No" and we eventually left Aqua Lina, asked the maitre'd NOT to charge us the $50 for our party of two, and went to the MDR to dine, instead. We spoke to some of our other friends who were on this cruise, and were also told "NO" from the wait staff and maitre'd, to a simple French onion soup from Prime C, when they were dining in Aqua Lina. The kitchens for each specialty restaurant are right next to each other, so clearly, it would be very possible to honor guests requests for menu items, but Azamara decided to hold firm and let $50 in revenue walk out the door. Main Dining Room (Discoveries): The menu, including the items that never change (chicken/steak/fish/shrimp cocktail, etc.) was good. Food was, for the most part, always hot and served promptly. Service was good to very good...the last night was a bit rough, but we all still had a very good time and no one went to bed hungry. The crème brulee was wonderful, the cheesecake, fabulous. Azamara's breadsticks would rival the famous breadsticks on Seabourn. However, getting additional butter from ones waiter, could prove to be a challenge (picture a nice waiter with a deer in the headlights look!). Room Service: Azamara has fabulous room service! When we did not find what we were looking for on the interactive TV menu, we simply called them, and they did their best to make us happy. The food was always hot (even breakfast!) and promptly served. This was one aspect of the trip, where Azamara shined. Room service, especially breakfast, on large ships, typically runs tepid to cold. Not on Azamara. I was glad I brought lots of small bills for tipping because I was always happy to tip our cheerful room service attendants who carried those heavy trays and got the food to us while it was still piping hot. Entertainment: This is an area that Azamara clearly has the upper hand over Seabourn. The shows are not the Broadway style that you will get on the bigger ships; however, the singers and dancers are all very good and you will definitely be thoroughly entertained for your post dinner entertainment. Also, when we would see the entertainment staff around the ship at bars and restaurants, they were very nice and would always stop and talk. This was a first! Eric De Gray (cruise director) was very visible and always tries hard to keep the guests informed and entertained. Since he is allowed to perform in a couple of the shows, he appears to be very happy since leaving Seabourn to join Azamara. Spa: We paid the $20 admission fee to utilize the spa and the T-Pool / Spa. The sad part of this story was that on the sea day that we paid the admission fee, was a very, very cold/windy/rainy day with high waves. The storm came on quickly and we were all in the T-Pool / Spa. The staff came out and quickly starting securing the pool deck furniture, cushions, etc. You would think that they would have come over and helped us out of the spa. Nope! Not one of the Azamara crew even approached us. They merely went on about their business of securing the spa deck furniture/cushions, etc. When one of the older guests, a female who was probably 70 years of age or older, attempted to climb out of the rocky spa tub, she fell onto another guest and caused her to be injured. Once again, the deck crew did not even approach us to help. Instead, a male guest, also in the spa tub, jumped up, in the cold, driving winds, to assist the older guest and get her out of the tub, up the steps and into the gym, for safety. The waves were getting so rough, that the water was literally being rocked out of the spa tub and the jets were becoming exposed. Not a big deal, until I got hit in the eye with the water when another wave hit. I approached the spa manager, Kelly, after we had all calmed down from this frightening afternoon and told her that I either wanted a refund for my $20 spa admission or a comp'd day for our next sea day. She told me that this would not be possible and that I should have researched the weather before deciding to pay the admission fee for the spa. Uh, no.... Sorry...this is not the guest's responsibility. If conditions become unsafe due to rapidly changing weather, then offer your guests a rain check and escort them to safety out of the spa tub. I went back to the spa desk, 2 hours later, and told Kelly that either she could do the right thing and give me a rain check, or I would take it up with the hotel manager. She finally smiled and said that she would be happy to give me a rain check and allowed me to come back on the next sea day (the weather was much better and there was no drama!). The steam sauna on the spa is very good. I wish it had Eucalyptus but that would be the only area that I think Azamara could do to improve it. The showers are nice but several guests had a hard time getting them to function properly. The one time I had to ask for assistance, a cheerful spa employee was right there to assist. Also, Azamara should take a clue from Princess and other lines, to offer food and bar service in the spa deck area. If you pay the $20 cover charge, and want to relax with friends, the last thing you want to do, is run all over the boat, getting lunch. On day #2, we were able to get the waiter from the pool grill to come back every 20 minutes or so, and take our drink orders. That was a nice touch. This cruise was offered at a heavily discounted price to many of the guests, so that was a bone of contention with the guests that had paid brochure rate. Also, I had to wonder, if the staff had turned down the service, due to such a great number of guests 'getting a low price'? Conspiracy theory, perhaps... but, for the stellar reputation that Azamara has for service and food, we honestly did not experience that. Of course, nothing was down right terrible, not in the least. But, when you see that Azamara's rates vs. Celebrity for similar itineraries are considerably higher, you want to feel that your money was well spent. Yes, we enjoyed the wine at lunch and dinner, and having the tips included was a nice touch (we often tipped extra for outstanding service and always tipped our room service team!), but it always comes down to being made to feel special and having a fabulous experience. Azamara just does not have the finer details down to an art, yet. Things like, the robes, even though they were soaking wet, would not be replaced if they were not left in the floor. Often, we would leave our robes on the hooks on the bathroom door, assuming that our stewards would replace them when they noticed that the robes were soaking wet (from being used around the pool deck). Nope.... The robe belts were re-tied in a pretty bow and left WET, hanging on the door. Yuck! After another guest informed us that we must leave the robes on the floor or they would not be replaced, we happily complied. This worked well except that often times, our 2 robes would only be replaced with 1 robe; thus, making for another call to the Attendant on Duty. For some reason, we also had a challenging time, getting the proper number of towels left in our bathroom when the used towels were taken away. One night, we had to raid the housekeeping cart left in the hallway, in order to take our shower and have a towel the next day. Umbrellas were offered at the gangway, which is a very nice touch. However, Northern Europe is very wet and umbrellas often were gone by the time the majority of the guests disembarked. The one time that we requested that additional umbrellas be brought out to the gangplank, an Azamara employee assured us that they would get them right away (it was a true downpour in Amsterdam). After standing around for literally, 15 minutes (were they building the umbrellas?!), we finally gave up, went through security again, and went back to our cabins to get our room umbrellas. No, not the end of the world, but just a small detail that Azamara should have been prepared for. Also, on embarkation day, when we were trying to unpack, we had to ask our room steward 3 times, for hangers. Each time, she would bring us 5 hangers, even though I told her that we had a lot of clothes and really needed a lot of hangers. The 3rd request for additional hangers, was met w/ the infamous eyeball roll. Not a good way to start off the voyage. Also, she became like the water police when she would only give us one small bottle of water in our room, daily. We asked her if we were just expected to share the water bottle (think germs!), or if it would be possible, to perhaps, get 2 bottles of water, in our room? Eyeball roll, once again, but we did get 2 bottles of water so all was good in our world! Gym: The gym was busy on sea days, like any cruise ship gym, but you could easily get onto a cardio machine (treadmill/elliptical, etc.) if you were patient. The equipment was clean and appeared to be in good working condition. Also, I give a round of applause to Azamara for having chilled bottled water available, as well as workout towels. Pool & Hot Tubs: The hot tubs were well used by our group. We were in them, almost every night (due to the port intensive 'forced march meets German Boot Camp itinerary') to soak our aching legs and feet. The hot tubs were always hot and appeared to be very clean. The pool water was warm, even though Azamara told us that the pool is not heated. Perhaps the hot tub water is circulated through the pool? Whatever the reason, the warmer pool water in this cold climate, was very welcome and wonderful. Also, Azamara leaves the pool and hot tubs open 24 hours a day which is also a nice touch. The waiters at the pool grill were always fun and friendly and made us feel special. Casino: Since this was a port intensive cruise, the casino was only open 3 or 4 times. Fortunately, this was OK since the slots were quite tight and truly, not paying. My friends and I had a good time, and James the casino manager took pity on us for the amount of 'investment' we had made, and gave us each a T-Shirt and a couple of complimentary drinks. Definitely a welcome gift! Thank you, James! We did not use the complimentary Azamara shuttles in any of the ports, but I still want to commend Azamara for having this service available. Interesting sewage smell was noted in the hallway, directly in front of our room, for several days. It was truly YUCK to the nth degree! After three days, we commented to the Guest Relations desk and they confirmed that there were some 'issues' with some of the toilets on deck 8 (it smelled as if the toilet residue was being flushed directly down our walls!). The smell would still come and go, but, basically after day 3 or 4, it was bearable. I am happy to report, that our toilet worked fine and we never had any of the issues that the guests on deck 8 were obviously suffering from (whew!). The Journey is in good condition. Yes, there is definite need of the cabins to be refreshed, top to bottom, during her dry dock, but overall, the ship is lovely. There is fun and lively artwork in each of the stair wells that always makes you smile. Shops: Uh, um...what can I say.... There is basically no shopping on this ship. If you are hoping for a baby version of any of Celebrity's other ships, forget about it! Unlike any of the larger ships that offer the T-Shirt sales, 'clearance sales', daily deals, etc... Azamara does not do this. In fact, it became the running joke in our group that they had the nerve to charge $255 USD for a ladies Ralph Lauren golf shirt. The rub was that a tailored man's dress shirt (not even a golf shirt!), also Ralph Lauren, was $90! Honestly, none of us could understand how in the world they arrived at a price of $255 for what appeared to be, at most, an $80 shirt, at normal retail. Live and learn! Needless to say, we did not have to worry about spending too much money at the Journey shop! Perhaps, Azamara did us a favor?! Fellow passengers: Truly amazing! We met the most wonderful new friends, on this voyage! Jonathan, Maelo, Leonora, Ellen & Lenny...Thank you, all, for the fabulous memories that you gave to us. In addition to these wonderful new friends, there were always wonderful people to meet at dinner, or just hanging out at the pool grill. Maybe it's the wine that's included that puts the fellow passengers in a good mood? Whatever the reason, I am impressed by the camaraderie that was established with these wonderful, new friends. It became like traveling with family. Disembarkation: Process was fairly smooth. However, since as previously mentioned, we had traditional air through Azamara (not Choice Air), and our transfers were being handled by Azamara, I was not sure why we had to be off of the ship by 7:55 AM for a 1:30 PM flight. I asked at the guest relation's desk for a later departure, but was told that since the Shore Excursions team handled that function of the cruise, and they were not going to be open again before disembarkation, that I was out of luck. Needless to say, departing 5 hours early for our flight, made for a very, very, very long day. I know that the departure day of any cruise is never fun, but truly, kicking guests off at 7:55 AM for 1:30 PM flights is a bit odd. The positive spin on this was that we had lots of time to roam around the Amsterdam airport, spend nearly 20 Euros at McDonalds for 2 Chicken McNugget combo meals and go through the duty free stores, looking at items that we would not be able to get home, when we transferred in Atlanta to our San Diego flight (liquor, large liquid cosmetics, etc.). Once again, not the end of the world, but was a bit of a rough way to end our vacation with Azamara. All in all, Azamara is a good, on its way, to trying to be a very good, cruise line. Would I give them five stars.... No, I wouldn't. I know that, in these days of a challenging economy and most, if not all, cruise lines finding ways to cut back, that some things are just going to suffer. I accept this when it comes to portion sizes of food; however, excellent service and the smaller details, do not come directly out of the bottom line of the balance sheet. However, it's these items that a customer remembers. I often say that if I go to a restaurant and the food is only so-so, but the wait staff is friendly, that I will leave happy, tip heavily and return again, to give them another try. However, it's one thing to do this with a meal, it's another thing to do this with such a costly investment such as a cruise. I purchased Open Passage certificates while on board for Royal Caribbean and Celebrity but I did not purchase any for Azamara. I think, that for the difference in price, I will continue to be loyal to Celebrity in Aqua Class (service is the same, if not better, than Azamara). Also, thanks to our new friends that we met on board, we will be giving Holland America a try. They raved and raved about the 5 star service, the amazing food, the attention to detail, etc... For the same 'per day price' that Azamara typically charges, we could do a suite on HAL. Read Less
1 Helpful Vote
Sail Date: June 2012
My family and I have been cruising for two decades, since our kids were small. Now that they're working, it took two years of planing to come up with a cruise that worked for all of us. We chose the Baltic as a location with ... Read More
My family and I have been cruising for two decades, since our kids were small. Now that they're working, it took two years of planing to come up with a cruise that worked for all of us. We chose the Baltic as a location with many fascinating ports, and chose Azamara since we prefer small ships which can dock in the center of town, and overnight in port so we could really see the town. Our cruise started with flawless flights on SAS business class from the US -- great seats and great cocktails ! We coordinated two flights so we all arrived in ARB within 45 minutes of each other, and then took a personalized guided tour before boarding the boat (note to RCCL -- you should have this as an option for those arriving in the early AM before boarding is allowed). The ship itself was a great size -- large enough to have a variety of public rooms and a nice sized suite, small enough to be easy to navigate around, with no need to use the steps (except after a some very long days of touring in Russia). Food on the ship was excellent as well. I would rate the buffet as the best we've had on any cruise -- always fresh, multiple to -- order stations, and it never felt like a compromise to eat there rather than a longer, sit down meal. Aquilina, one of two prime restaurants was nice, but there was really no need to spend extra. And the little grill had great burgers and chicken wings all day. I'll comment on the ports under port reviews but make one major comment here -- if you're making the effort to get to St. Petersburg spend the extra money for a personal guided tour -- either from the cruise or a Russian based agency (several are reviewed on other sites, we used, and recommend Alla tours) Read Less
Sail Date: March 2012
Having read numerous forums regarding Azamara Journey cruises, I hadn't spotted any criticisms - everyone seemed to give glowing reports! We signed up for a CruiseCritics Meet and Mingle party and with more than 25 others doing the ... Read More
Having read numerous forums regarding Azamara Journey cruises, I hadn't spotted any criticisms - everyone seemed to give glowing reports! We signed up for a CruiseCritics Meet and Mingle party and with more than 25 others doing the same the party was confirmed. With flights and a pre cruise stay in Barbados arranged by Azamara, we had a late morning transfer to the ship. Despite there being 78 fellow travellers in the hotel, by transferring us in coaches for about 20 people, the registration procedure at the port was painless with only a short queue to contend with. By 11.45 we were sipping our welcoming glass of bubbly, and being advised that our rooms would be ready by 12.30 (which they were!) A quick trip to the pool deck revealed a small pool with two jacuzzis. The loungers were all substantial teak ones, with thick cushions and white towelling covers, as well as towels - no need to sign them in and out as on other ships we have been on. Our outside cabin was nicely presented with a good size comfortable bed. There was a bowl of fresh fruit and the mini bar stocked - soft drinks being complementary (as elsewhere in the ship). Plenty of hangers in the wardrobe together with two robes and slippers. The shower room was a typical tight configuration but well laid out with a collection of toiletries. The room attendant was quick to introduce himself and despite having no need for any dealings with him throughout our trip it was very impressive that he called us by name when we passed in the corridor! The CruiseCritics Meet and Mingle reception was well attended by about 50 guests together with various senior officers. Drinks kept flowing and there was a lovely selection of nibbles (so don't forget to sign up for the reception!) Also, it seems that passengers registered for M&M are automatically given allocations to tours of the bridge, engine control room & galley, all of which are an interesting insight into the ship's operations. Dining in the main Discoveries restaurant can be busy at times, and sometimes slow, but the quality of the food was excellent. Having commented in the mid cruise questionnaire about service, the attention to us when dining went up dramatically! Opting to share a table meant we did not have to queue for more than a minute or two. We noticed that with the restaurant being at the aft of the ship, there was some vibration and noise from the props. Not a particular problem in itself whilst dining, but it could mean that aft suites would suffer similar disruption, especially while trying to sleep when transiting overnight. The house wines, which were all reasonable quality, flowed freely with dinner, though some prompting for a top up was required occasionally. When service was slow, there was a risk of missing the evening show if we went in after 7pm. The quality of the entertainment was mixed, and my personal feeling was that the routines did not reflect the quality, and bring out the best, of the individual performers. Life around the pool was generally quiet, apart from sea days. There was no disturbance from taped music, though on sea days a duet played on stage for two hours. One evening there was a Caribbean themed barbecue around the pool which was very popular and topped off with a show and dancing on deck. Many members of the crew, including the Captain, mingled whilst we dined. As ever, they were very pleasant to chat with. On the final sea day there was a jazz brunch in the Discoveries restaurant - great selection of food (as ever), and live jazz music too. Windows cafe is the self service restaurant used for breakfast, lunch and dinner (if you wanted). The evening meals were promoted as being themed. On the Greek evening we had a look in hoping to have our own mezes, only to find the only Greek food on offer was a salad area with some feta cheese to make a Greek salad, so we dined in the main restaurant. Very disappointing. We did not check other evenings to determine whether the promos were more appropriately delivered. Having spoken to a few couples regarding their meals in the speciality restaurants, we were not convinced that the experience would be worth the cover charge. From reports, there was no doubt regarding the quality of food, or the more personal service, but it did not seem to warrant the recently increased fee of $50 per couple. Having pre-booked various excursions with Azamara we benefited form the 50% discount which made them worthwhile and competitive, but in most ports there seemed to be an option to make personal arrangements with local taxis or operators if you so wished. All in all, would any of our niggles make us think twice about booking with Azamara again? - No, we would love to join in the experience again! It's a great little ship, offering a high standard of service, and all the crew are very pleasant and working hard to ensure guests enjoy their cruise. Read Less
Sail Date: March 2012
I was convinced to take a cruise on the Azamara Journey in March this year to the Caribbean. Having only been on two previous cruises, both larger ships, Adventurer of the Seas and Granduer of the Seas. I was slightly apprehensive as to ... Read More
I was convinced to take a cruise on the Azamara Journey in March this year to the Caribbean. Having only been on two previous cruises, both larger ships, Adventurer of the Seas and Granduer of the Seas. I was slightly apprehensive as to the stability of the smaller ship as I get sea sick. I say smaller ship, that is a bit tongue in cheek as the Azamara is not a small ship. It turned out that on the first night at dinner a did feel a bit queazy but on a vista to the fist aid on board I was given some pills, very reasonably priced at $3.00 and one around 5 pm did the trick and they weren't needed the rest of the trip. The on board level of comfort and cleanliness is next to perfect and there were portable hand wash machines everywhere. I also noticed the level of hygiene was very good at the serving areas. Although, watch out for your follow passengers as I did witness a guest poke around the cold section at breakfast with their fingers. I did mention it to a member of staff who, to their credit, did follow it through with the passenger. 10 out of 10 there. The quality of food was 8 out of 10 in the buffet, I would recommend when you want eggs to go to the omelette bar and have the made to your own preference. The staff are constantly on hand to take over and bring your food and drinks to you at the table and forever friendly. I did find it difficult to get a aft terrace seat at the busy times but if you are a late breakfaster you should have no trouble, but don't leave it too late or you will miss a hot breakfast. The table are well looked after but don't leave half glasses of drinks for too long as they will be cleared away as the staff are very attentive. The entertainment is fine for a smaller ship but only 7 out of 10. Don't sit too close to the entertainer if you are a little reserved as all the entertainers whilst I was on board did like audience participation. On all parts of the ship there was lots of room with exception to dinning at the peak times. I found the coffee bar above reception very nice in the afternoons on returning after a day trip between getting back on board and dinner. The pool area was in general very comfortable and the sun beds of good quality and as usual plenty of towels. Only problem was as usual, empty beds with personal belongings left on them to reserve the bed. I found the best way to solve the problem is just to take them to a member of staff and they then put them in lost property for the guest to find them later. I don't like confrontation so that solved the problem. The pool was very small though and in need of a refurb. The BBQ night on board was a great success with lots of atmosphere and all the guests seemed to take part. With the officers and captain mingling and doing the PR work. Captain Johannes was a star and a man with a dry sense of humour and apps, ( joke on board) as he referred to his phone a lot when he needed to answer a technical question. It worked very well for him.. The general decor was of a more traditional style and not modern retro so don't expect large splashes of colour and weird furniture. This is not to say the young wouldn't enjoy a quite cruise. The shore trips where different as we anchored offshore in most ports and took the ships tender to shore. This was an excursion in itself if you like river trips. When we got to shore everything that was promised was there and very well organised. In particular, we did a BBQ in Mayreau and the crew and staff had arranged everything prior to us arriving on shore, what a wonderful day we had there. All the other ports were equally beautiful in there own way and we had not trouble whatsoever at any time. We did have lunch on a beach bar in St Barts, for 4 it was $130 but you are on holiday in a very special place, you would pay as much if not more in the UK in London, Edinburgh etc. I did try to arrange an excursion and scuba diving in St Martin and missed out as the staff had gone ashore. However, we did it by ourselves on arriving at the drop off point by going into a shore side shop, try saying that after a few glasses of free wine, I would highly recommend arranging your own trips as we found it very easy with the help of the locals and saved ourselves over $100 for the very same trip and we had more time on the beach. On all dar trips I recommend getting off the ship early to get the most out of the day and it also allows you to return to the ship if the town doesn't suit you for some afternoon sun. I was disappointed with the casino as I had some dollars left from my last trip and was looking forward to some roulette or blackjack but there was only one roulette table and it was taken over by one guest and his wife who liked to cover the whole table and the minimun bet was $10 on the blackjack. The organisation for all transfers and excursions was 10/10 and in general nothing was too much trouble for any member of the crew. I finish by saying that the all inclusive Azamara Journey was 10/10 as gratuities, soft drinks and wine & coffees are included make it a very reasonably priced holiday which I will be doing again very soon. Read Less
Sail Date: June 2011
My son and I sailed the Journey on Jule 18, 2011 out of Barcelona to Ibitza, Granada/Motril, Gibraltar, and Cadiz and ending in Lisbon. Wonderful staff , as Azamara always has. Captain Tyess was always around in his gentle, kind and ... Read More
My son and I sailed the Journey on Jule 18, 2011 out of Barcelona to Ibitza, Granada/Motril, Gibraltar, and Cadiz and ending in Lisbon. Wonderful staff , as Azamara always has. Captain Tyess was always around in his gentle, kind and confident manner. Eric De Gray provided lots of wonderful songs with his great voice and he is rather funny with stories about his grandparents. Helen, the activities director, was warm and funny as well, having been a clown in another life. This line always makes you feel special and tries very hard to make things right. When I initally told them that I had been totally ignored in the buffet area ( could not get a table, then , with cold food in hand, could not get silverware or water either), I was contacted by five separate staff with apologies and better service from then on. The ship is in good shape. Low key activities. Food is very, very good for my taste. Wine served at lunch and dinner was always very good and if you liked the one you had the day before, they would get it for you. Rosalie and Paul , cabin stewards, were execellent,effecient and never intrusive. The ports were good , and we took ship excursions in all, with very good experiences. Oh, and if you like to dance, Marcio , the DJ in the Looking Glass, is great fun in the evening. On this sailing, we were stuck in Cadiz because of a problem with the PA system. Very erie to never hear anything for almost two days. But there was a fun little festival right in the port to occupy our time . And Azamara was more than generous in compensating our wasted time and never getting to see Lisbon. I guess I will need to sail to Lisbon another time! Read Less
Azamara Journey Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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