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3 Helpful Votes
Sail Date: January 2019
ITINERARY. However, after the fact I'd suggest 2 days in HAVANA (not 3) and 2 days in SANTIAGO DE CUBA (not 1) Cabin & public areas were as expected since I normally sale on OCEANIA. Staff at all levels thru out the ship ... Read More
ITINERARY. However, after the fact I'd suggest 2 days in HAVANA (not 3) and 2 days in SANTIAGO DE CUBA (not 1) Cabin & public areas were as expected since I normally sale on OCEANIA. Staff at all levels thru out the ship were spotty. Some very good or good, a few were less than adequate. The DJ, who often handledTrivia is not as clever as he thinks he is. Very off putting. By contrast the Cruise director was a joy to be around. Her happiness is infectious. Boarding & departure went very smoothly... perhaps the best I've experienced. Food was also very spotty. Mostly good to very good...but every day or so I'd choose something the was just about inedible of average to poor. The cabin attendant did a very good job of keeping the cabin in perfect shape. As I had no special requests I rarely saw him but when I did I was greeted by name. Couldn't't ask for better service. Read Less
5 Helpful Votes
Sail Date: December 2018
Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. ... Read More
Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. Some if hardly considered food. Missed a port because of “high seas” their solution is waste another day on the boat. The boat itself is as boring as it gets. No real casino. They have a few games but they are all computer and no dealers. You have to pay $12 for any movies even old ones. The spa services are a total waste. We got massages and they were over 200 bucks. We would have paid them 100 to not touch us. All they do is pour oil over you then sit there and talk and try and sell you spa products. Complete waste of time. Currently am writing to our insurance to seek refund and would not recommend this cruise line to anyone. Read Less
8 Helpful Votes
Sail Date: May 2018
We chose this cruise for the itinerary and it as great. Ephesus was unbelievable and the private excursion was noteworthy. There were several great features and some poor features. The captain was delightful and went out of his way to be ... Read More
We chose this cruise for the itinerary and it as great. Ephesus was unbelievable and the private excursion was noteworthy. There were several great features and some poor features. The captain was delightful and went out of his way to be visible and friendly. The entertainment director is a very talented singer and entertainer and was a lot of fun. The cabin staff were very friendly and efficient. But the food was sub par and I had to return multiple items that I ordered. The food was served cold most of the time and the bread was stale The internet service very expensive and did not work at all. The Windows restaurant is little more than an average cafeteria. The wine served in the basic package is very low quality, maybe $6 a bottle. The stateroom was tiny and the bathroom smaller than a closet. I will not be back on Azamara. Read Less
Sail Date: October 2017
Destinations on offer were varied and interesting. We felt safe passing through the bottom of the Red Sea and into the Gulf of Aden because of the extra security measures put in place. The captain kept everyone up to date. We were on board ... Read More
Destinations on offer were varied and interesting. We felt safe passing through the bottom of the Red Sea and into the Gulf of Aden because of the extra security measures put in place. The captain kept everyone up to date. We were on board for Halloween and Remembrance Day and the crew put a huge effort into marking these occasions for those who were interested. There were many Australians on board and it would have been good for us to have had Melbourne Cup Day recognised. It is always the first Tuesday in November. A few of us got dressed up as is appropriate for this event and met in the Living Room and had a few champagnes (as is indeed appropriate for Melbourne Cup Day). We enjoyed sailing with Azamara last year for the first time and booked back to back cruises for 2017. We would recommend Azamara highly. Read Less
8 Helpful Votes
Sail Date: August 2017
This was out fourth cruise on the Journey. Loved the redecorating. The crew was very friendly and accommodating. Thank you for providing us with what we needed to have Sabbath services onboard. The apple tarts were delicious. Would ... Read More
This was out fourth cruise on the Journey. Loved the redecorating. The crew was very friendly and accommodating. Thank you for providing us with what we needed to have Sabbath services onboard. The apple tarts were delicious. Would have liked to have a more private setting for the services. There was a lot of noise from the bar and another reception happening. It was wonderful to meet Lek Waleska. The Azamazing Evening was a real treat. Very well organized. The Cruise Critic reception allowed us to meet other couples right away. The food was excellent and we really appreciated accommodating my husband's food allergies. The wine tasting was very good. The wine steward was very knowledgable and did a great job of explaining things to us. Our cabin steward was very thoughtful and helpful He obtained an extension cord for the CPAP machine. We made some wonderful new friends on board. Read Less
5 Helpful Votes
Sail Date: July 2017
I learned that cruises are not a good way to see places...you only see a glimpse. Azamara was okay. The waiter service was good. Food was okay...never had a great meal. Everything was average. Customer service desk was poor and ... Read More
I learned that cruises are not a good way to see places...you only see a glimpse. Azamara was okay. The waiter service was good. Food was okay...never had a great meal. Everything was average. Customer service desk was poor and unimpressive. Lacking knowledge and unimpressive personalities. Excursions were not especially impressive either. Little knowledge of local sights. I won't go on an Azamara cruise again. I recommend going to Iceland. Rent a car and see the sights. This is an okay cruise. Nothing to write home about. food was just okay. Not great. I recommend saving more money and choosing a different cruise line. I also found the art auction offensive since it interfered with my experience. This cruise line rents out rooms and that limits your personal experience. Frankly, I will not chose Azamara again. I do like smaller ships but this was a poor experience. Too bad. Met some nice people though. Tacky decor, uninformed customer serviceand average food. Read Less
Sail Date: February 2017
We just completed a 19 day cruise from Singapore to Sydney from February 1st to the 19th on the Azamara journey. WE LOVED IT!!!! The cruise had 680+ which was the perfect size to get to know people. The staff was incredibly friendly and ... Read More
We just completed a 19 day cruise from Singapore to Sydney from February 1st to the 19th on the Azamara journey. WE LOVED IT!!!! The cruise had 680+ which was the perfect size to get to know people. The staff was incredibly friendly and quick to serve. My wife and I renewed our vows for our 10th year anniversary and everyone helped as we added to the basic wedding with music and our own vows. Yasmine, the concierge was a miracle worker and Steven, Christina, and Chris from the cast provided music that re-created "The Prayer" which was done at our original wedding. The mixture of sea days and ports was delightfully balanced. This was beautiful, each day brought new things and old. We also loved the fact that there was many, choices in land excursions and there were plenty of things to do on the ship each day. All in all it again was the best cruise we've Dave and Rachel Lyman Read Less
8 Helpful Votes
Sail Date: January 2017
Just back from this cruise, having left early for family reasons. We've done multiple Azamara cruises and this was our third on this itinerary, so we obviously love the line and this itinerary. Halong Bay is a justifiably world ... Read More
Just back from this cruise, having left early for family reasons. We've done multiple Azamara cruises and this was our third on this itinerary, so we obviously love the line and this itinerary. Halong Bay is a justifiably world heritage area; Marble Mountain and Hoi An (from Danang) are wonderful places to visit; Ho Chi Minh City is a unique experience, if only for crossing the roads; and Bangkok always has something new to show us. With the exception of a boat tour of Halong bay, all the other places can be explored privately, aided by taxis, foot and sky train. We cruised Quest in April 16, just after the refit, and now have cruised Journey post re-fit. Several improvements are of note. The Pool Grill is a wonderful night dining addition. The Sunset Bar deck is very popular at night (often difficult to get a seat for a drink or meal) - thanks for listening Azamara. The Living Room (ex Looking Glass) is now a wonderful space, with people gathering together for pre-dinner drinks and chats, with quiet music accompaniment in the background and attentive service staff. Several years ago we enjoyed a cruise in which Eric organised several of the singers to perform solo shows pre-dinner. Didn't happen this time but the cast were on their first cruise. I hope this initiative returns. We did get a Glenn Miller Show from the band one sea afternoon and it was very enjoyable - good band; great drummer. The current DJ, Eddie, is great fun, both in the disco and for various quizzes - he has an effusive personality (other cast members would do well to observe and learn; they unfortunately inject no personality in to the quizzes - I know, they're young and inexperienced but could do better than "the next question is..."). With Eddie and Mario, Azamara have two absolute gems. The food quality, service, ambience were as good as always and we met some delightful, happy people, as we always do on Azamara - it really does have its own atmosphere doesn't it. Not to be overlooked, tenders are easy - no queuing for tickets - just go down when it suits; free shuttle buses of quite short distances - none of this 2 hours from the city in Bangkok and HCM); exceptional docking location in Hong Kong harbour. Although we had to leave the day of White Night, I have no doubt this was again the highlight of the cruise. We didn't do Azamazing to the Ancient City, as we've been twice previously and while it's a very good Azamazing night, we thought we'd pass up the 1hr plus bus trip this time. I'm not suggesting they change it - it really is one of the best Azamazing nights we've attended, given that it is in a delightful setting and gives a good cross-section of Thai cultural activities. However, I was surprised to hear there were no fireworks this time. We stayed on board; were 2 of 4 having dinner in Prime C and were amongst the 7 guests who had a few laughs from "Bridget Jones' Baby" on the pool deck. All in all, a reasonably pleasant but weird night, being aboard with so few people. Now for the areas that IMHO need some improvement. We love Voices and the other production shows. For a small cruise ship they are of excellent standard. From LCV cocktail parties in recent years, it is apparent that the number of returning guests continues to grow. It is well past time to commission Voices 2 and one or more other production shows. Return guests would appreciate a change. We were lucky enough to be offered a LCV upgrade from veranda to suite, which we of course accepted. The shower cubicle is great. However, they've removed the DVD players, leaving suite guests to cope with the measly 2 free movies per day, on a 7 day rotation. Given that there are always very few children aboard and the average age must be somewhere between 55 - 68, I feel just insulted by the deplorable movies they show. It was a succession of movies designed for very young children - e.g. Dory, Jungle Book, BFG, etc. The program was absolutely dominated by these ridiculous movies. I don't have a nanna nap in the afternoon but I often sleep badly on a ship and would appreciate only adult oriented movies. Given the money we pay for an Azamara cruise (which has undoubtedly increased since the re-fit; which no longer includes discounted pre-booked shore excursions; which has also seen 14n cruises scaled back to 13n at a higher cost - yes Azamara, we've all noticed), I would have thought they could at least put on a couple of decent free movies. We attend most of the quizzes/trivia sessions put on. There is far too much repetition. We get new cast members and I don't mind that we break them in but we too often get the same old quizzes. Is it really that difficult to find new quizzes - otherwise the more difficult / obscure questions get swallowed up by those returning guests who have heard the answers so many times they are imprinted to their memory cells. Given our need to leave the cruise early, we found the staff we interacted with very understanding and helpful - still we've always experienced a high level of service on Azamara, so we weren't surprised. For the benefit of future cruisers, we experienced quite a swell for a few days out of Hong Kong, so I think this isn't the best time of the year to cruise this region - maybe look at November if that's feasible. It wasn't too bad but we were in jeans until after we left Danang and to that point had reasonably rolling seas. On the other hand, if you prefer cooler weather, then this is your cruise. We had overnight rain but very little during daytime and none while ashore - just the occasional short shower while aboard Read Less
13 Helpful Votes
Sail Date: January 2017
I am 25 yr old, traveling alone, and on my first ever cruise. Couldn't have been more impressed with the Azamara Journey. There isn't one single category (crew, amenities, food, security, rooms, atmosphere, activities, land ... Read More
I am 25 yr old, traveling alone, and on my first ever cruise. Couldn't have been more impressed with the Azamara Journey. There isn't one single category (crew, amenities, food, security, rooms, atmosphere, activities, land excursions, etc.) that I can criticize. I was the youngest solo traveler on the ship but was far from forgotten! The crew took time to get to know me and it wasn't long before I was being called by name everywhere I went and they had my food/drink preferences down. There was a large variety of land excursions at each port, and a lot of activities put together by Taylor (activities manager) for those remaining on the ship. Entertainment on the ship was excellent! Eric (cruise director) is VERY GOOD at what he does. The ship's officers, including Captain Johannes, were out and about getting to know the guests which, to me, is very important. The food was outstanding on all levels, from snacks in the cafes, the buffet, and all the way up to fine dining in Prime C and Aqualina. Cleanliness and presentation of the facilities and staterooms was excellent. All in all, Azamara blew me away. I did zero research on the ship before booking this cruise, but from here on out Azamara is the only ship I will choose. Every guest I met on the ship were all experienced cruisers and said Azamara is by far the best. Already booked my next cruise for November on Azamara Journey! Cheers! :) Read Less
4 Helpful Votes
Sail Date: January 2017
Asia is about as local as it gets to Australia and we enjoy the region so this cruise provided a good option for us. Had travelled on a smaller ship in the past (Silver Whisper) and enjoyed the experience plus like the idea of all ... Read More
Asia is about as local as it gets to Australia and we enjoy the region so this cruise provided a good option for us. Had travelled on a smaller ship in the past (Silver Whisper) and enjoyed the experience plus like the idea of all inclusive. Ship boarding was painless and quick. Disembarkation for shore excursions was well organised and painless, as was final disembarkation. Journey had a recent refit so all areas were very nicely presented and we enjoyed the ship. Weather was not so kind to us, which puts a bit of a strain on facilities when going on deck is not an option, but no real hassle and meant we got to talk to more people than we probably would have - seemed a very nice group of people onboard. Shame the White Night and Opera under the Stars had to be cancelled due weather as I am sure they would have been great, but can't blame the ship for bad weather. Considering it is a small ship the entertainment was excellent. The small song and dance group were very good, better than some seen on larger ships. We were lucky enough to have Briona Daugherty onboard, a very versatile singer and her night at the opera was outstanding. Comedian/magician a bit average, but our experience is these acts tend to be a bit hit or miss. Eric the cruise director is also a talented entertainer in his own right and his shows are not to be missed - Azamara is lucky to have permanent staff like Eric. As you would expect, the gym is small and can get a bit crowded at times. The menus in the main restaurant (Discoveries) were spectacular but the food did not always live up to the promise, although generally good. Buffet was good. Prime C and Aqualina were outstanding and would rate as 5+, well worth the supplement. Chef's Table also provided a very nice experience. Overall rating is a balance of the main and supplemental options. Wine and alcohol are included but with upgrade options available. These can be purchased any time during the cruise. Included are 2 white, 2 red, a bubbly and Rose on offer each day and changed on a daily basis. Wines are from all around the world. We were going to upgrade to a wine package but enjoyed the daily wines well enough and didn't bother. Stewards were always happy to let you try the wine before selecting. The crew were great with the majority coming over as genuinely friendly and helpful. Shore excursions were by far the most expensive we have seen (and the basis of our rating) but well run and we enjoyed them - the bicycle tour in Ho Chi Minh is not for the feint hearted! Shuttles were provided at all ports and were convenient. A big advantage is the ability of the ship to dock 'downtown' in places like Bangkok and Ho Chi Minh. Enjoyed the Hanoi tour but be warned the advertised 3.5 hour transit from Halong Bay is more like 4.5, which reduces time in Hanoi, and the drive back was a bit painful. Hanoi itself was great. I think they would be better having an overnight at Danang, which provides access to Hue and Hoi An, and just a day stop in Halong Bay (where the cave is not to be missed), others might disagree. Azamara seem to sit somewhere between the regular cruise lines and those such as Silver Seas. They are are more expensive than the regular cruise lines but you do have inclusive wine and spirits, no additional charges or tips, the staff were great, the ship seems to attract a nice group of people, and in most ports is conveniently located close to the action. If an attractive itinerary comes up we would travel with them again. Read Less
4 Helpful Votes
Sail Date: January 2017
We were attracted by the fact that the ship takes only ca 700 passengers and can navigate into rivers and ports that the larger vessels cannot reach. The most outstanding aspect of this cruise was undoubtedly the crew who could not do ... Read More
We were attracted by the fact that the ship takes only ca 700 passengers and can navigate into rivers and ports that the larger vessels cannot reach. The most outstanding aspect of this cruise was undoubtedly the crew who could not do enough for us. Dining was very good and the speciality restaurants excellent. The drinks package was very good and the wines well chosen with a choice of two different whites & reds (and I think rose) offered every day. I had travelled around Asia in the past on business but not been to Vietnam which my partner and I enjoyed the most, especially, the Azamazing evening in HCMC (Saigon). We also enjoyed the other destinations (Singapore, Bangkok & Hong Kong). Entertainment was directed by the irrepressible Eric and the last night show was hilarious. The hotel in Singapore (Pan Pacific) booked by Azamara was superb but the post cruise hotel also booked by Azamara in Hong Kong was awful. We stayed two hours and moved to The Langham (Excellent). I have complained to Azamara but without any satisfaction and very tardy responses to emails. In fact, both the pre and post cruise support lets this outstanding cruise company down, badly. Mr Pimental, please take note. Read Less
Azamara Journey Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 4.4
Entertainment 4.0 3.8
Public Rooms 5.0 4.5
Fitness Recreation 4.0 4.1
Family 1.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.8
Service 5.0 4.6
Value For Money 5.0 4.2
Rates 4.0 4.3

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