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2 Helpful Votes
Sail Date: May 2018
Having travelled a few months ago to Tasmania and enjoying myself decided on another cruise on Explorer, what a terrible cruise, Kids allowed to run a muck. I have never seen soo many snotty nosed crying uncontrollable kids. I came on this ... Read More
Having travelled a few months ago to Tasmania and enjoying myself decided on another cruise on Explorer, what a terrible cruise, Kids allowed to run a muck. I have never seen soo many snotty nosed crying uncontrollable kids. I came on this cruise to enjoy myself and some down time not to put up with children whos parents cant be bothered looking after them properly. The smoking on deck 7 near the Explorer bar was just awful creeping up to deck 8, the smell of pot on the Oasis deck that had been smuggled on board by a group as well as crew members smoking on deck also the amount of Adults allowed to drink in the spas and crew serving them. Where was the Security? fights beaking out on the ship.The disgusting Pantry floor and windows, went in for breakfast usual time 6.30am and floor was filthy from night before this continued all the way through the cruise so I ate in my room. What is up with the tender boats? sending back empty tender boats being told not to get on them when people are waiting to go back to ship. "Note to photo staff" when someone tells you four times they dont want the full photo package listen to them, very pushy. Why is the food not served at the proper temperature? COLD FOOD. I did not appreciate my cabin steward coming into my room whilst I was at breakfast, EARLY, to clean it at least wait till I put up the CLEAN MY ROOM SIGN. Watch the dogs on Isle of Pines they bite! and there are a few not so nice characters watching your possessions keep an eye out, as well as some not so welcome signs. I DO NOT recommend this ship for elderly passengers unless you enjoy unruly kids and second rate service save your money go elsewhere. I wont be cruising with P&O again. Read Less
4 Helpful Votes
Sail Date: November 2017
Firstly I start by saying I've been on 27 cruises and there are good and bad points on every cruise. I’ve cruised with P&O, Princess, Celebrity, Royal Caribbean and Carnival Australia. This is my opinion only, everyone has ... Read More
Firstly I start by saying I've been on 27 cruises and there are good and bad points on every cruise. I’ve cruised with P&O, Princess, Celebrity, Royal Caribbean and Carnival Australia. This is my opinion only, everyone has differing tastes. An experience for a first time cruiser will generally be different to that of an experienced cruiser. I chose this cruise as I wanted to try NCL. The people on board this cruise consisted of only 230 Aussies (surprising for a cruise out of Australia), 430 Germans, UK, Canadians and USA, Asians. There were very few children on board. Embarkation: Terrible, probably the worst I’ve experienced. We were queued and standing for several hours. I really felt for the elderly passengers. The hold-up/bottleneck appeared to be in the Customs area (there were only 4 officials processing when I went through). Cabin The Good: good size bathroom and shower. The shower had a sliding door not a curtain; however you needed to sit sideways on the toilet. They have little swimming fish printed on the carpet in the hallways showing the direction to the bow. My room was located above the theatre but I wasn’t interrupted by noise. The Bad: very small, poorly designed room, very tight to get round the bed and I kept hitting my head on the bunk bed (which was raised) and the light fittings in the bed head. No room steward name in the room and when I introduced myself on the second day of the cruise she never gave me her name and never greeted me by name, also general poor attention to detail in room. Very few TV channels other than cruise line advertising. There were too many loud entertainment announcements outside the cabin and in public areas (disruptive), cabin walls are very thin and you can easily hear neighbours, mattresses need replacing - they’re old and lumpy. Entertainment The Good: Entertainment was better than average, Burn the floor was excellent, as was Cirque Bijou, the physical comedian and the acrobats were great. Good Australian cruise director: David Food The Good: good variety in main dining room menu and service in the main dining rooms was excellent. Flexible dining and dress options are good however as I was traveling solo if I wished to share a table for dinner it was usually a table for 4 so I ended up sitting next to a couple, good glassware in main restaurants The Bad: average, lukewarm food - the food in the main dining room had been prepared well in advance and tasted like it had been sitting around for quite a while (often lukewarm and stale bread with dinner). The Garden Cafe is like a cafeteria and the quality of the food is poor with cheap artificially flavoured ingredients. In the outdoor areas, drinks are served in disposable plastic cups. They ran out of many items; my wine on day 2, fresh fruit was limited (they ran out of water melon on arrival to New Zealand) they have a mojito bar and ran out of mint! they ran out of fresh milk and had milk in little UHT containers. I actually lost weight on this Cruise General The Good: great wide decks, good lifts and onboard communication screens. Port arrivals and disembarkation were well organised. Most of the staff were friendly and offered good service The Bad: very dated décor, low ceilings and very dark throughout the ship especially in the restaurants. General cleaning and removal of rubbish around the vessel was not up to standard. Empty cigarette packs and dirty glasses were noticed in some areas for 3 days before they were cleaned away. Room service dirty dishes left in hallways for many hours. Drinks were very expensive as an 18% gratuity is added to each purchase and then USA to Australian conversion. A very expensive $39 US for airport shuttle (double the price of Australian cruises), Shore excursions were also very overpriced. Smoking is allowed in Casino. Staff often talked amongst themselves in their own languages in front of guests. Read Less
20 Helpful Votes
Sail Date: December 2016
Ovation of the Sea- Syd/Tas/NZ/Syd 15th December 2016 Embarkation/Disembarkation Ironically Ch9 was doing a live telecast from the ship and they were heavily promoting it as the “ Love Boat” including the presenters heads in ... Read More
Ovation of the Sea- Syd/Tas/NZ/Syd 15th December 2016 Embarkation/Disembarkation Ironically Ch9 was doing a live telecast from the ship and they were heavily promoting it as the “ Love Boat” including the presenters heads in buoys !, it should have been a warning. Our experience has shown from “Allure” and now “Ovation” that RCL has this down to “pat” and all move fairly quickly and smoothly providing people stick to the RCL guidelines and time slots given with your paperwork, the hold ups ,if any, normally comes from Customs, having said that, both on and off the ship on the 15th/30th December was very fast for us. Plenty of Taxi’s were also available. Cabin etc Our balcony cabin was on deck 13 and it was a little longer than normal, however, it was not as wide, therefore the balcony was very small, having said that, it worked well for us, the shower in these smaller type rooms was very roomy and possibly one of the better we have experienced in the thousands of nights we have now spent at sea over the decades- there was no toiletries. We booked this cruise 8 months out to experience the ”premium ship” and the “bells n whistles”, we were told by RCL themselves at the time of booking that deck 13 was the only cabins ( at a premium) that were available, this we have since found out not to be true, deck 13 has above it the Pool and the Windjammer- therefore I would not recommend this even if it was the “last of the balconies” The “paperless” approach that is being taken left the room with NO information in relation to how to do anything unlike previous cruises where there was a iPad in your room to book shows etc.,( or the TV) this was not the case nor was our TV working and when it was fixed it did everything other than ROYAL IQ, ( there are 2 iPad’s at the elevators so you will need to line up at times) It appears there is at least 2 balcony cabin “layouts” a. with the bed closer to the bathroom and the divan next to the balcony door/window and b. the other way round. If you like lying in bed and looking at the ocean then make sure you have layout “b” although it is a tight squeeze between bed and window. A very common complaint from many women was that the toilet paper was rough and a thin single sheet of poor quality so you may consider bringing on your own, albeit it this is supposed to be a “premium ship and cruise” where you are paying up to 30% more for a similar itinerary on a similar “star” ship The TV in the cabin has a great picture, it has the normal channels HOWEVER it doesn’t offer the movie that was shown the day before and your only offering in movies is to purchase them at US$ 12 so a movie will end up costing you around AUD$ 15-18 ! there is no on board Show Channel because there is a total lack of this type of entertainment on the ship. The telephone has Chinese as the 1st language and English the 2nd as with much of the information on the ship. Ports The good itinerary ( only port lacking was Napier) started with our first port of call Hobart with all as expected, however we ran into very poor weather and had 3 days of the “premium bells n whistles” shut down while crossing the Tasman from Hobart to Milford Sound where we entered the sound and sat for 6 hours having being told the day before we would be not calling into Dunedin and instead going up the west side of the south island into Wellington, then onto Picton a fantastic small port that each year keeps re inventing / improving itself for cruise passengers ( much like Napier has) and certainly a port you want you to go back to then onto Tauranga ( the locations is really the port of Mount Maunganui and you can get a “express bus” into Tauranga for $10 return. (It amazes me for over a decade they have been charging / treating tourists all over NZ that a AUD$/US$/GBP has the same value as a NZ$ and in many cases will give you back a NZ$ for change, this is so petty and shows such a poor light to visitors and why the NZ Tourist Commission hasn’t put a stop to it fails me) such is the case in this port. What I found amazing is there was no port “sail away” music in any port and what you must see is this clinical uninviting ship steam out to sea, in Tauranga a perfect opportunity was lost of promoting the ship and the perception of the cruise when we had possibly 10,000 people crowded onto the beach, docks, jetty and rooftops and a fantastic flotilla of around 50 craft that stayed with us all the way out until the pilot got off and still not one single happy party Sail Away music was to be heard, really sums up the ship, not inviting, not fun, not appealing, Then it was onto Auckland and the shock was it is a tender port ! but the worse part was still to come in that the ( I will use RCL daily Compass “we will be offering a FREE return tender service- WOW FREE TENDER AYE”) was that the tenders didn’t go into Queens Warf or Princes Warf but down into Viaduct Marina some 7 blocks away from Queens street ! Downtown Queens St is all gone ( yes even the Warehouse gone!) so maybe given 12 months there will be a more visitor useful and friendly region but at the moment those who head straight to that part of town will find it a long long walk to find all has changed. The additional problems of the tenders is that both the marine and foot traffic caused mayhem for both locals and cruisers & requires RCL to be much more firmer with Auckland Council and say it is Queens or Princes Warf or nothing to be honest IMHO. There is no Map or Information relating to ANY of the ports to take ashore. If you haven’t booked a Shore Excursion your on your own so to speak. FOOD The ship is homed in China and what we saw was the Chinese Head Chef, the Sous Chefs, Chefs and Cooks are Chinese far more than normal on a RCL cruise and to be honest it trashed the RCL brand as they simply can’t do western food, the offerings were/are the same every night and bland, and as far as cakes / sweets they have no idea, the same 2cm square cake/deserts in a different color on tray after tray, meal after meal, and as for pastries there is none, other than the “Danish” for breakfast. As a example the Napoleon slice is “pastry” and filled with some water based gunk product with no cream in sight, just not worth the calories and as for the red velvet cake it is coloured sponge and very poor. If you enjoy this part of your meal give the entire ship a miss at this stage. ENTERTAINMENT RCL have at every point of entertainment gone out to break the 80/20 rule to prove you can ruin a great brand and product in one or 2 cruises. Ovation was to be a premium cruise, on a premium brand, and what they delivered was substandard offerings at almost every point. The “bells n whistles” of this ship that people were prepared to pay up to 30% more than other cruises were, when they were working, or if you could get a booking for the few, offset by poor overall entertainment. If you are a child/teenager or part of the lycra set ( the gym is well equip however ALWAYS overly crowded) then you would have had a fair sort of time with things to do, however, as for the other 4000 passengers, you were left with Trivia every hour and THAT WAS IT in general ! , the Daily Planner ( I am sure someone called it that in jest) was so sparse of things to do that they repeated in a space of one hour the same feature ( ie Flow Rider) 3 or 4 times so the 6 or 7 items made it look like there was entertainment on the ship for most of the guests day after day. On a ship with 4600 guests the Morning Show has a following where maybe as many as six (6) people will do a shout out, or answer the riddle of the day, and that starts the Cruise Directors day with more trivia with his side kick the “Activities Manger” and I use that term very loosely, taking part and promoting her Zumba class in between the commercials to spend more money on everything you can think of. While both seem like nice people, the cruise director apart from self-promotion and a narcissistic self indulged plugging his DVD you can buy on boardwalk and what Trivia he is taking on the day is about it as there is nothing else on. The manager of the Windjammer has daily jokes & thoughts and had everyone up doing the twist so he was offering more entertainment that the Cruise Director. The entertainers and what shows there are on a 2nd or 3rd rate and not what RCL is renowned for, I guess that is because of the large Chinese numbers. Because of the lack of entertainment when there is something on the rooms are far too small to seat a ship of 4600 people, therefore you are asked to stand ( even in a 90 min movie!)if you can cram in BELLS N WHISTLES Most of these were all shut down with 3 days of bad weather and the results were disastrous. SEAPLEX-huge open floor capable of hosting everything from basketball, soccer & cricket etc and often around 200-300 people would gather to watch or participate CIRCUS SCHOOL- on Seaplex and you would have maybe up to 50 people involved DOGGEM CARS- on Seaplex and averaged the same group of people however too many breakdowns spoilt it for many. Flow Rider- fantastic ride however with only 2-20 at any given time wanting to use it again its also for a select few- you can pay for private lessens. IFLY- another fantastic experience HOWEVER on the 5th day of the entire cruise, it was totally booked out ( for your 58 second fly) and you had to really fight to even get in the hope of being so grateful to be considered as a standby- disgraceful- having said that, on the final day some had been able to get as many as 3 or 4 flys in, so the management of this was sloppy, poor & possibly not Kosher ?. NORTH STAR- again this was totally booked out and what was decided was that the 30min ride and 360 degree would be cut back to 10 mins and a up and down experience only, not the promised 360 degree experience- shabby and nothing more than a very basic outdoor experience. The problem is the ship has too many passengers with too few timeslots available for some of these experiences and I would be wary of paying such a premium cruise price to maybe get on these. BIONIC BAR – primitive robotic arms and primitive software driving it ( my wife has a “Scan n Cut” that has far more clever software) and is really below the standard of some of the other “B n W” offered on the vessel –still it is on board revenue for RCL SUMMARY Despite my poor review of Ovation, we love the RCL brand and product, however this ship is not for those that like what you normally get from RCL. The ship is not the best in “southerly” winds and is terrible in swells, the lack of entertainment is the worst we have experienced and certainly not up to a premium cruise. There was a gastro outbreak on board however little wonder when you consider the poor hygiene some of those passengers had. A excellent format was when entering Windjammer you were sent to a washing room with maybe 10 taps and soap to wash your hands, however the failure here is the staff is more interested in saying washi washi than having someone ( or video) in the room to make sure that passengers DID wash their hands or simply walk through it as many did as was the case with certain groups, and on several occasion I watched as people took the USED paper towels out of the rubbish bin and wiped their hands with them-RCL need to understand that if you have charged a premium price for a cruise then you need to offer some entertainment for the masses and not keep trying to squeeze the lemon to the point where people on principle do not want to spend any more money to go to seminars or additional charges for entertainment. The sooner Ovation gets back to her home port in China the better and let RCL Australia recover from this terribly planned season on a substandard cruise experience. Read Less
1 Helpful Vote
Sail Date: November 2015
My last cruise was in 2013 with the Celebrity Solstice so I am comparing the two cruises, as the ships are of similar size My greatest pleasure when sailing is playing in the casino. I was aware that half the casino was designated ... Read More
My last cruise was in 2013 with the Celebrity Solstice so I am comparing the two cruises, as the ships are of similar size My greatest pleasure when sailing is playing in the casino. I was aware that half the casino was designated "smoking" however I believed there would be partitions to separate the smoking zone. Not so! From the second night of the cruise I suffered sinus problems and this is still continuing. Australians are used to smoke free zones and expect this as the norm. Embarkation in Singapore was confusing as the instructions sent us to the wrong port. After finally arriving at the right place the waiting conditions were appalling - 2 hrs. Dining - my daughters and I had "my time" dining allowing us to eat whenever. However at breakfast we were not allowed to sit alone in our threesome - they wanted us to share. We therefore had to wait . I am 86 and hard of hearing but that didn't seem to matter to staff . Other people in threesomes were given their unshared tables ahead of us. We were disgusted and I will now take a walking stick everywhere as that must be the secret. The waiters overall were very attentive and did a wonderful job. Special mention for Regan and Benjamin , table631, who we couldn't fault . Our cabin steward Edwardo was extremely polite and helped make the cruise enjoyable. Cabin - 8200 was very comfortable for the 3 of us but always smelt of smoke. The Promenade is badly situated and young children are having to walk through loud drinkers who are talking roughly. No I would not travel with this ship again nor would I recommend it to anyone. Read Less

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