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7 Helpful Votes
Sail Date: March 2018
My husband and I decided to join a friend on a five-week cruise on Crystal's Symphony. She gave it glowing reviews and we were excited about the trip from Auckland across the Pacific to Valparaiso. That dream soon turned to a ... Read More
My husband and I decided to join a friend on a five-week cruise on Crystal's Symphony. She gave it glowing reviews and we were excited about the trip from Auckland across the Pacific to Valparaiso. That dream soon turned to a nightmare, as explained toward the end of this review. Let me start with the really great part: Crystal employees are devoted and loyal and give first-class service. This part of the trip did meet expectations. It could not exceed them, because they were so high I would have felt harassed if they had tried to do more. Also, we met lots of great people, though that's generally the case however and wherever we travel. And, having wifi available most of the time at no extra charge was great. However, once aboard we discovered not all was as described. Contrary to Crystal's hype, the ship has not been entirely refurbished. The public areas of the ship have been refurbished and reconfigured. Suites may have been upgraded and electronics redone in all staterooms. But aside from electronics and a spotlessly clean bathroom, the condition of our small stateroom was less than we'd expect on an aging, economy-priced ship. The sheer curtains were filthy and so creased they did not meet in the middle and our window overlooked the Promenade deck. Wallpaper was peeling from the walls. Decorative tile in the shower has been scrubbed for so many years half the design has worn off. The carpet was beginning to show ground in grime and wear. That was just the beginning. Three different times we were freezing to death with the thermostat set on high and had to call to have the ventilation adjusted. At least one day the entire ship was uncomfortably cold due to HVAC problems. The plumber was in the room at least once a week. The first time a clogged pipe soaked the carpet, requiring two days of heat and fans to dry out. What a nuisance! A faucet leaked from the top, causing water to puddle on the counter and later the floor. White bubbly slime oozed from the floor drain a few times, and once water emerged, soaking the bathmat. The bathroom smelled like sewer gas half the time. I will give them credit. The plumber always arrived promptly, and when I mentioned the state of the room to the hotel manager, we immediately received new sheers. They would have replaced the wallpaper, but we didn't want the disruption, and we already knew the room was a mess. We just expect better than this from a cruise line that doesn't discount cabins even when the ship is half full because, according to one travel agent I met aboard, "They don't want just anyone on this ship!" Food was a disappointment. Many did rave about it, but I'm not one of them. If only for this reason, I would not sail on Crystal again. Waterside, the main dining room, had a monotonous dinner menu in that it always featured French-inspired or other innovative cuisine and each dish seemed an effort to out-sauce and out-do the others. Veggies were generally used as garnish for modest portions of meat, not nutritional elements. Room service dinners I ordered while ill were awful. A steak I'd ordered medium rare was huge, totally gray, cold, and tough. A pasta dish the next next night was as salty as sea water. Specialty restaurant alternatives to the Waterside were a disappointment. Two of the three main dishes I ordered in Prego, the Italian one, were tasteless and not well prepared. They should have been sent back, but I didn't want to hold up my fellow diners. The third was edible but not memorable. My previous experience with Tuscan food has been great. This was not what I think of as Tuscan. We are not fans of Asian food and the other two specialty restaurants were Chinese and Japanese, so that didn't leave us many options. The buffet varied a few items each day within each category (breads, pastries, soups, casseroles, meats, etc.), but within that variation everything remained the same. One sandwich may have been offered each day, but constructing one to our own taste involved running up and down the line a few times and was not easy to do. I missed the panini station I enjoy on Celebrity ships. I also missed PIZZA. The Trident grill offered something called pizza ─ a wafer thin crust with a smear of sauce and hint of cheese. The one day I ordered it, it was charred on the bottom. The buffet morphed into Churrascaria in the evening. This semi-buffet venue offers a variety of side dishes and Brazilian barbecue. Like the French food in Waterside, ostensibly is a key concept. French and Brazilian cuisine offer inspiration as a starting point for innovation, some more successful than others. Desserts were, I'm told, awesome. I'm not a dessert eater myself, but they did look delicious. Appetizers offered in cocktail venues at Happy Hour were tedious and generally tasteless. Each evening two would be offered from a lineup of prosciutto-wrapped melon balls, cream cheese stuffed green olives, some green paste they called guacamole, and small burger sliders or tiny pigs-in-blankets. Once or twice they had tiny quiches. These were passed by circulating waiters and after the first week they were boring. Which brings us to beverages. The list of included alcoholic beverages was extensive, and servings liberal. While it's a kick to order a drink, and then another and perhaps yet a third, without signing a thing or reaching for a tip, this temptation may not be in everyone's best interests. Coffee was first rate. Some of the shows, like the ventriloquist and similar acts, were great. Music performances were always way too loud for me and I generally skipped them, as I do on other cruise lines. Small venue performers were good, especially the violinist and Crystal Cove pianist, but these people come and go. Also, on the second leg, at least two evening performances were repeated. What's with that?! Visiting speakers were generally first rate. We enjoyed most. Presumably we could watch lectures later on screen in our stateroom if we missed one, but I never figured out how. Now for the nightmare that occurred early on. I became ill a couple of days after we left Auckland and was ultimately ordered off the ship to be hospitalized in Fiji. Thank God, unlike the ship's doctor, the hospital doctor is not obliged to practice defensive medicine on behalf of the cruise line, and I was not admitted to the hospital in this third world country. My husband left the ship with me, and we were able to catch up with the ship in Tonga a couple of days later. To our horror, the ship decreed that since we'd both left the ship ALL OUR BELONGINGS had to be packed for shipping home. Our cabin had to be emptied. The cabin we'd paid to use. That meant when I got back on, instead of falling into bed to relax, I had to spend several hours sorting things in the suitcases left on the bed and figuring out once again where to put things, and arranging to have the rumpled clothes packed by strangers pressed. To their credit, after two long, tense meetings, Crystal did a lot to calm us down. I do understand and respect why the doctor made the decision she did, though perhaps my options could have been made more clear. This part may have been the same on any cruise line. I have no idea whether other cruise lines require belongings to be packed if all occupants of a stateroom leave. Be aware this could happen and don't hesitate to push back should the occasion arise. Finally, shore excursions. We generally make our own arrangements for these and our limited experience with official Crystal excursions validates the wisdom of this. Neither of the two we took lived up to expectations. The second, on Easter Island, was unacceptable. A large group was divided onto two small busses with a single guide. We had no narrative as we drove through the countryside and had to spend valuable minutes during short stops at each site listening to cursory explanations. We all felt rushed. Furthermore, the windows on the busses were smeared with a muddy film, so no pictures from most seats on the bus were possible and the general view was obscured. This excursion cost more than twice what others paid for a private tour the same length of the same sites, and they were in small groups in vans with constant narrative from their guides. When they left the vans, they were ready to start walking and clicking shutters. We had similar experiences with pick-up tours at other ports. Something is VERY wrong with this picture! Read Less
9 Helpful Votes
Sail Date: March 2018
South Pacific Cruise on the Crystal Symphony March 3-April 6, 2018 This is a review of two segments of the Crystal Symphony World Cruise, from Auckland, New Zealand to Papeete, Tahiti and Papeete to Valparaiso, Chile. Ports of call ... Read More
South Pacific Cruise on the Crystal Symphony March 3-April 6, 2018 This is a review of two segments of the Crystal Symphony World Cruise, from Auckland, New Zealand to Papeete, Tahiti and Papeete to Valparaiso, Chile. Ports of call included two stops in Fiji, the Cook Islands, Tonga, Niue, Bora Bora, Moorea, Tahiti, the Marquesas Islands, Easter Island and Robinson Crusoe Island. Overall Crystal lived up to its reputation among the best of the upper tier of cruise lines. It is essentially all inclusive other than shore excursions, and naturally the price reflects that. Other than some minor areas for improvement, I have little reason not to rate the experience highly. As with any cruise the experience starts long before boarding as you register online and if so desired, reserve excursions and make speciality dining reservations. Unfortunately Crystal was in the middle of transitioning from their legacy web site to a new site and they made the classic rookie mistake of going live with the new site before it was fully checked out and functional. This certainly detracted from the initial impression of Crystal as this was our first cruise with them. Through several attempts over a period of weeks and exchanges of phone calls and emails with Crystal eventually everything was set. Interestingly, Crystal is one of the remaining lines that still sends paper brochures and boarding documents. For a line that prides itself on being “Green” sending duplicates of everything to a couple sharing a cabin is quite wasteful. My one other minor complaint is that none of the theme nights were mentioned in the advance information and thus we had not packed for these. These minor annoyances were all forgotten once embarkation began. Crystal has a unique process where the health forms, clearing security, registering your card and getting your cabin key are split between the terminal and onboard in stages. This spreads out the activity and minimizes congestion. It proved to be efficient and fast (helped by a passenger load less than 700) and we were quickly in our cabin, which was ready as soon as we boarded. Our luggage also arrived promptly. We had a verandah cabin on deck 9. We found it roomy enough and were impressed with the closet space, more hangars than we have seen on almost any of our previous cruises and ample drawer and shelf space so that our clothes and accessories for 35 days onboard could all be stored with room to spare. The refrigerator was larger than the standard minibar size one usually found on ships and the safe was large enough to fit two iPads and the rest of our valuables. The Symphony had only recently emerged from drydock and the cabins now feature large flat screen TVs. Regrettably our cabin still had only one 110v and one 220v outlet, a serious shortcoming in today’s wired world. The bathroom was adequate and the only minor issue was that the lighting could have been a bit better. As always my pet peeve is the light switch is on the outside, making for the usual acrobatics at night to try and turn on the light and quickly close the door without waking your partner. The balcony was large enough for the two of us to enjoy it comfortably with a nice table in between. With so many sea days on this cruise we took full advantage of the balcony. Returning to the TV, the interactive system was superb for accessing information on entertainment, dining, etc. I particularly loved the fact that any enrichment lectures you miss are available on demand or can be viewed live in your stateroom if you don’t make it to the venue. The number of TV stations is dependent on satellite coverage and so varied greatly during our voyage. Internet access is totally free and for most of the trip was surprisingly fast. Once we got into the more remote parts of the South Pacific it did slow down considerably as satellite coverage there is spotty. The pool on the Symphony is large enough to swim short laps. Obviously not Olympic size, but reasonable for a ship of this size. The one downside is that it apparently uses ocean water because it was very salty to the point that I stopped using it as my eyes were getting irritated. There is an oversized hot tub that was very relaxing after a long day of touring and I frequently had it to myself. There are three main shops onboard. All were focused on higher end merchandise (clothing, jewelry, watches) with only a token amount of souvenir cruise wear like polo shirts and tees. There was a small section of sundries. Dining is probably the most subjective and personal topic to comment on. The Symphony has switched to an all open dining format for the main dining room, called Waterside. We never had to wait for a table whether we wanted to dine alone or with a group. We found the food quite good and there were always at least 6 choices of entrees, often more. There are also several speciality restaurants including Italian, Japanese, Chinese and Brazilian steakhouse. Passengers get at least two complimentary meals in the Italian and Japanese restaurants per segment and unlimited dining in the others by reservation. In addition up until 6 pm the Trident grill serves sandwiches and other light food and the Bistro has some snacks and deserts throughout the day and evening. One nice feature is you can order off the Waterside menu for room service during their regular dining hours, plus a more limited room service 24/7. With all these options you should never go without! Our one “complaint” is that we are used to having access at night to a buffet for casual dinner if we did not feel like a sit down meal and this option is no longer available on Symphony. Without question Symphony’s entertainment offerings are world class. The resident singers and dancers are multi talented and professional and their production shows were as good as any we have experienced. The guest performers included opera singers, a famous pianist, an array of well known vocalists and more. There was no decrease in quality in the lounges either, with a magnificent violinist, pianist, a Quartet in one lounge and a dance duo in another. If none of these were to your liking, the ship also has a dedicated movie theater showing first run films. During our cruise we could see the Shape of Water, Darkest Hour, Three Billboards and many more feature films. The enrichment lectures were generally first rate. The mix included marine biologists, military generals, a CNN reporter, a cultural anthropologist, and a Hollywood talent agent/former performer. If you wanted to skip all that and curl up with a good book, the Library had an extensive and varied collection. We generally opt for doing independent shore excursions wherever possible in lieu of the ship’s offering. Due to the extremely limited infrastructure on many of the islands we visited this was not always possible, so we ended up with a mix of independent and ship’s tours. For the most part the ship’s tours did the islands justice with a good mix of culture, nature and history. One tour was a bit subpar but I feel it was more due to the limitations of what the island had to offer than the tour operator. In Tahiti we took a ship’s tour one day and a private tour the second day and I can honestly say the ship’s tour was better than the private one we arranged. As far as our port stops the one area for improvement is the research done by the shore excursion staff. For the main islands the information was adequate and with the Internet there was lots we could study on our own ahead of time. However for some of the smaller islands, particularly two atolls, there were no excursions available either through the ship or privately due to their small population and size. The information on what to do in port from the shore excursion desk was meager to nonexistent. Thankfully the local population had set up information tables at the tender pier to provide the information on nearby beaches and points of interest. It would seem that the shore excursion folks could have contacted the island tourist information center or local government for advanced information. The island of Rangiroa stands out as an opportunity missed. The beach on the Pacific side was quite rocky and had a notable undertow so it was not suitable for anything but wading. The lagoon side had clear waters and looked inviting but the only beach within walking distance was at the island’s one resort. Crystal could have explored making arrangements for day use of their beach for a fee, as many other cruise lines do. Beyond the all inclusive nature of the cruise, the real standout was service. Even if the ship was full the passenger to crew ratio is less than 2:1. On the second leg of our cruise because of the lower passenger count there were actually more crew than passengers! Every single crew member we encountered from the Captain to dining service to housekeeping was happy to go out of their way to help and provide an above and beyond experience. Disembarkation in Chile was quick and as easy as possible given the logistics of the port. The cruise terminal is away from the place where the ship docks so one has to board a shuttle to get to the terminal where one clears customs and security and retrieves one’s luggage. This went smoothly with one glitch. When the people from Pitcairn Island came onboard one of their sales items was pure honey. Because of the island’s remote locations the honey is certified as disease free and we were assured by both the folks from Pitcairn Island and the Symphony folks who oversaw the operation that we would have no trouble getting the honey home if we showed the certificate of purity. Not so. The Chilean Customs folks amassed a large collection of jars of honey. All in all it was a cruise to remember and I would not hesitate to recommend Crystal to anyone. Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 4.5
Entertainment 4.5 4.3
Public Rooms 5.0 4.5
Fitness Recreation 4.5 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.0 4.6
Value For Money 4.0 3.9
Rates 4.0 4.1

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