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Cruise Ratings
4 Helpful Votes
Sail Date: November 2014
I feel compelled to reflect on my recent cruise on Crystal Symphony. It was my first time on this line, my last cruise was with Silversea and I have cruised twice on Paul Gaugin. I boarded in Auckland with no issues as a solo passenger. ... Read More
I feel compelled to reflect on my recent cruise on Crystal Symphony. It was my first time on this line, my last cruise was with Silversea and I have cruised twice on Paul Gaugin. I boarded in Auckland with no issues as a solo passenger. There were lines but these moved quickly. Once on board I had the lunch in the MDR. Pleasant but nothing to rave about and I was aware of a nasty smell in the background. At 3pm the room was ready. My first impression of this entry level room...small, tidy but bland decor and light fittings that are stuck in the eighties. The wardrobe was adequate and there were plenty of hangers! Lovely. The ship had just been in dry dock and some areas are gorgeous eg Palm Court. Other areas are ok but nothing really wowed me. The atmosphere is quiet sophistication and many passengers are repeat customers who wouldn't dream of defecting to another line! Some do not have any basis for comparison ie they haven't set foot on any other ship. The main reason I won't be back is the dining arrangements. I was wait listed when I booked months ahead but was able to change this once onboard. However I did not like these fixed arrangements and you have to dine with the same folk each night basically unless you opt for dining by reservation. I liked Prego and booked for a second time on the last night. I was seated alone to my dismay..this was not enhancing my experience but was rescued by two lovely women beside me. In Silk Road a nasty smell of Lobster was evident. Gentlemen hosts. These are advertised as professional dancer hosts. I didn't think they were all that welcoming and I was the one to ask them how their day had been! Again, most odd I felt. One even corrected me on some dance steps even though I am qualified in Ballroom myself! They were never seated at any table I was on for solo passengers. I did have a problem communicating my need for a hot water bottle for pain in the evening but eventually this was resolved and I was not charged for the heating pad that I used each night. It was brand new also. I used the Spa for massages and the staff were very professional. The Spa waiting area is nothing special at all with only 2 chairs! As well there was only one nail technician for 900 passengers. I could not make an appointment . Debarkation was very good and I was in the car to my Sydney hotel within minutes. Overall the service on the ship is very good but I don't feel I will return because I like to choose when I dine and I like meeting other people each night. Read Less
Crystal Symphony Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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