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2 Helpful Votes
Sail Date: October 2015
Old ship, many issues Boarding in Athens took nearly 3 hours, leaving us standing in the street, then feed thru cattle gates to wait again, and then again. Food... Lido, the food is left out for 4 hours at room temperature, not iced, ... Read More
Old ship, many issues Boarding in Athens took nearly 3 hours, leaving us standing in the street, then feed thru cattle gates to wait again, and then again. Food... Lido, the food is left out for 4 hours at room temperature, not iced, or kept hot, shrimp cocktail pool side in the heat of the sun not iced, salad bar had slimy lettuce mix and spoiled sliced breast of chicken, hair in the brioche. When we brought it o their attention, first we were brushed off, then a junior officer met with us and explained that they followed U.S. regulations for handling food, which allowed to be left at room temp. for 4 hours. the dining room food was unreliable, and even though the menu warned about eating under cooked meat I was served a lamb chop that had not even touched the stove, as i guess we needed to state how we wanted our food cooked (we were never asked that question by the staff). The bacon often was deep fried and served in a clump. The main courses and desserts were either good or poor. Stateroom with balcony, heating and air conditioning was not controllable, freezing to sweaty hot, thermostat not reliable. Entertainment was mostly poor. The only exceptions were the Adagio duo who played each evening, one Black comedian and Jazz Club BB King. The screening room had over sized and uncomfortable seating, an outdated screen and seated two few, and poor choice of movies. Culinary Arts was poor, uninteresting and lacking in originality. We were charged for bottle water when we left for cruise arranged outings. here was no on board laundry, as other ships offered in the past, and the cost for laundry service was expensive and things came back creased, poorly ironed and with spots. One off shore outing had us wind our way thru the medical wing and I noticed that area was dirty, the hand sanitiszer in that area, (they are located all over the ship) had collected dirt in the catch all basin. The staff were polite but only one person stood out the Gentleman who directed seating in the dining room. Even though we were in the wrong line (not with reserved seating) he was gracious, knew our name and never told us of our mistake. Towards the end we could see the backing on the carpeting on the stairs..the ship is is need of much care and love. The staff is overworked. this was our 4-5 cruise with Holland, but it will be our last. Read Less
Veendam Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.6
Enrichment 3.0 3.5
Service 3.0 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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