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7 Helpful Votes
Sail Date: April 2019
We enjoyed the cruise around Japan with the view to visit Hirosaki Castle Park for Sakura or Cherry Blossom which usually peak between 22Apr to 1May. It was our main highlight and we cherished the beautiful sakura. Short 15min walk from ... Read More
We enjoyed the cruise around Japan with the view to visit Hirosaki Castle Park for Sakura or Cherry Blossom which usually peak between 22Apr to 1May. It was our main highlight and we cherished the beautiful sakura. Short 15min walk from port, 40 min direct train trip from JR Aomori to JR Hirosaki and 20 min walk to Castle. Park entry was free. Views were fantastic. Public holiday due to Emperor Hirohito abdication and Emperor Naruhito ascending to throne, meant the place had lots of food stalls, crowd and festive ambience. Feel very safe and pleasant throughout. Cruise overall was alright. Weather and food was good, generally. Enjoyed the Princess production shows like To Be Born Wild ( rock n roll ) and Secret Silk ( great display of props but audio vocals were muffled eventhough seated in centre of thearte ...needs imporvement). Other guests entertainers were a bit dull but I give credit to Dominic Duo at the Wheelhouse Bar. We danced to their tunes. Food quality and service in the main dining room were alright but not always in the Horizon Court as it is very busy with people and lacks the ambience. Food quality can be unappealing sometimes. Same goes with breakfast room service. Did not use the pizzaria but enoyed the matcha ice cream from the parlour. Port visits were not that attractive but there were farewell local dance and Samurai performances in Sakata and Aomori. People were very welcoming and taxi drivers were very polite and very fair in their fares and please take back any small change and receipt given out of politeness to them. No need for tips. Service with a smile. We did a bit of shopping in downtown Busan after we figured how to use their Metro. Get entry to right train platform as you can't walk over to the correct platform if wrong like other city metros. We wasted our ticket but it is alright. A small price to pay for the adventure. Busan was lively downtown in Art Street. 1 USD to 1000 Won ans 1 Aud to 800 Won. Prices are in their 000s. A small drink at a street vendor cost me 3500Won or 3.5USD. Views across Kanmon Straits between Kyushu and Honshu, was interesting if you happen to know about the great sea battles fought here that created the Kamakura Shogunate in 11th Century. However, I much prefer the nightime view of Busan Bridge which changed colours every 30 seconds. Our ship sailed under it at about 10.30pm. on its way to Sakata. Read Less
16 Helpful Votes
Sail Date: April 2019
This cruise was a mistake.The cost of the shore excursions was over the top in price.We were following one shore excursion and you could not understand the Tour Guide anyway so thank god i didnt pay for that.Every time they had an ... Read More
This cruise was a mistake.The cost of the shore excursions was over the top in price.We were following one shore excursion and you could not understand the Tour Guide anyway so thank god i didnt pay for that.Every time they had an announcement over the ships intercom you had to then listen to the whole thing again in Japanese and some times this could take up to 5 mins. Another let down was the rundown condition of the Club Class Mimi Suite we had.It is starting to show its age and for what you pay it just isnt good enough.You could hardly open the door to the balcony, the area around the fridge was horrible with screw caps hiding holes from who knows what.Cabinet doors that did not stay shut. Draws that did not slide to open and the list just goes on and on.But i think the main problem was the Shower being over the bath.Do they not get that most of the people on board are elderly and find it extremly hard to use this setup.The only thing that saved this trip for us were the people in the Club Class restaurant who were the best and they are George Gilbert and Pachi i thank them very much for making every meal experience amazing,Thank you again Read Less
1 Helpful Vote
Sail Date: March 2019
The itinerary: Singapore, 4 Vietnam ports and Hong Kong was great. Just enough days at sea to relax as well. Boat itself: I find all these boats tacky so I won’t comment on the looks. Now the rooms were fine, pool, exercise facilities ... Read More
The itinerary: Singapore, 4 Vietnam ports and Hong Kong was great. Just enough days at sea to relax as well. Boat itself: I find all these boats tacky so I won’t comment on the looks. Now the rooms were fine, pool, exercise facilities and restaurant were just fine. Linens could be replaced and frankly did not particularly like the stains on the tablecloths. Service: again all ok. Not specially impressed. Some of the rudeness we felt we experienced was more cultural and lack of language skills. The excursion staff definitely needs improvement and I would skip altogether next time. Their overview of the ports of call and excursion was particularly appalling. Young rude personnel. Activities: they tried hard. We enjoyed the fitness center, sauna, steam room, rock climbing, skating and a couple of shows. We were never bored. Pool side activities were fun. Food: ok bit main dining not at par with other cruises. Windjammer cafe had better food. We had some bad dinners so we switched mid cruise and the windjammer was just fine. Read Less
4 Helpful Votes
Sail Date: March 2019
My wife and I recently took our first cruise on the Celebrity Millenium to Asia, boarding in Singapore,disembarking at Hong Kong. As this was our first ever cruise we cannot compare the other ships or companies. We chose this cruise ... Read More
My wife and I recently took our first cruise on the Celebrity Millenium to Asia, boarding in Singapore,disembarking at Hong Kong. As this was our first ever cruise we cannot compare the other ships or companies. We chose this cruise because of its itinerary. We found on arrival at the terminal that everything was well organised and boarded the ship within 45 minutes. The bars were open and our luggage arrived at our room within 3 hours. You could tell the Millenium was an older ship but having recently been in for a refurb it was very tastefully done in neutral colours giving it a spacious, airy feel. Our cabin (7156 balcony) was of a high quality with no problems, plenty of storage,a good shower and a very comfortable bed. Our cabin steward kept it immaculate and if he met us in the morning he always welcomed us by name and enquired if there was anything we required. The food was of a high quality and we had all of our breakfasts except one in the self service cafe. We had dinner in the main dining restaurant, ate at the Sushi on 5, Tuscan and Qsine, which we were happy to pay extra for as we wanted to experience food in different restaurants. The service and quality of the food was excellent in all. We had a classic drinks package which was more than ample for our needs and on the odd occasion when we ordered a drink which was not in the package we were advised that a supplement would be added to our bill which was not a problem. The evening entertainment in the theatre was of a high quality. Only two shows out of the ten that we saw were mediocre but that is a matter of opinion. All the staff shows were brilliant. The music and dancing in the Cosmos bar at the end of the night appealed some nights depending on the choice of music and the Silent Disco where everyone was wearing headphones listening to different music was hilarious and thoroughly entertaining. The docking for excursions were varied - very scenic and easy to to visit Singapore,Halong Bay and Hong Kong but the other ports were not central which meant quite long bus trips to get to Bangkok, Chi Chi Tunnels,Hoi An and Hanoi. While this is our first cruise we have been fortunate to travel the world staying in all types of accommodation, from houses in India to Five star hotels and we think that all in all this was amongst the top ten of our holiday experiences. On the strength of this our first cruise we will certainly consider doing another cruise in the future. Read Less
Sail Date: March 2019
Because we want the reviews and feedback below to reach the right staff, we start with the address of the highest in rank! Review: We wanted to cruise to India Not a tour in a group but an individual tour, so we could go our own ... Read More
Because we want the reviews and feedback below to reach the right staff, we start with the address of the highest in rank! Review: We wanted to cruise to India Not a tour in a group but an individual tour, so we could go our own way. And afterwards we could enter our clean cabin. We have booked our excursions in the Netherlands at info@fstravel.nl, which was perfectly arranged to perfection. Our thanks go to all the staff who do their very best to make it perfect for you as a guest, super hospitable and you are really central as a guest nothing is too much! The dinner in restaurant LIppocanpo was worth a Michellen star! Delicious. Our hosts Gusti Wiiaya and ASSORI are top in our experience! We give these men a big 10! This cruise has been put under quite unreasonable pressure by a number of fellow guests, but nothing was too much for them ... a big compliment! Of course we also want to thank our stuart Farizi Andi from Housekeeping services for all the work that Andi has done for us, Andi is ready for you day and night and our Cabin was clean and clean Andi ThanXX also a big 10 for Andi We also want to thank Helda Sinaga and Richar Saldon of the Coffee Corner (Bar Services) for their hospitality at the Coffee Corner, always a smile and friendly. Nothing too much !!! Also a big 10 for Helda and Richar! If I were the manager of the MSC Lirica I would immediately extend all of the above people to their contract !!!! Our thanks also go to Valentina Caiazzo Guest Relationship Manager for the delicious drink and snack !!! Valentina also a big 10 !! If these people above were in our immediate area hence our big thanks. Thanks in part to the staff, our Cruise has become unforgettable and a dream has come true. !!!!! We do expect a response by e-mail from the management of MSC Lirica to be sure that our sincere compliments have ended up with the right staff !!! Greetings ❤️❤️❤️ Read Less
1 Helpful Vote
Sail Date: February 2019
We travelled on the Sapphire Princess from Singapore to Malaysia, Vietnam, Thailand and back to Singapore. We had a state room with a balcony. The state room was ok (3 star if comparing it to hotels). The ship had supposedly been ... Read More
We travelled on the Sapphire Princess from Singapore to Malaysia, Vietnam, Thailand and back to Singapore. We had a state room with a balcony. The state room was ok (3 star if comparing it to hotels). The ship had supposedly been refurbished so I was expecting more. The fridge didn't really work and was obviously very old. The sink, loo and shower were old and had lost their shine. The decor in the rest of the ship was much better and I had no complaints. It was very clean throughout. The restaurant food was average, but he horizon was awful. The food and drink in the horizon was served on plastic plates and cups. Wine in a plastic beaker is not my thing!. The buffet are was small and tried to offer a little bit of everything, so it was really difficult to make a meal that really went together. Great if you don't mind curry, stew and pasta on the same plate! We only ate there once! The sit-down restaurant staff were lovely and helpful. Bottles of wine are exortionate. Beware: the wine list is misleading with starting prices only - we thought we were buying wine for $32 which ended up being $38 .... and yes these were the cheapest on the list! Cocktails cost about £8. Generally drinks are not cheap. We bought some wine and cokes on a shore visit. Although there was no quibble about this you could only drink these in your room. The theatre was large and comfortable. Only very late comers struggled to get seats. The ship's entertainment was excellent and the inhouse shows were better than the invited acts. On the top deck there was an outside cinema. Blankets were issued at night on the sun loungers for guest comfort - a nice touch. During the day, we didn't struggle to get sun loungers on the deck. There seemed to be plenty do on ship. Although their audience participation stuff needs work, i.e. two members of the audience being given ping pong bats (?) and asked to play a childs word game. e.g. name the decks on the ship - you're out if you repeat or can't name one!! Shore excursions were very expensive compared to the last three cruises I had been on. Some were very rushed: The Singapore Zoo/breakfast with the orangutans was really disappointing. There was simply no time to enjoy the zoo. By the time we got there, we had about two hours. With time lost waiting around, we had a rushed 25 minute breakfast and a queue to have a rushed photo with the orangutans. It left about an 1.5 to go around the whole zoo. Not sure why it was so rushed when the boat did not leave for hours after we got back. The zoo is generally very good with a positive feel for animal welfare, although it was not nice to see the leapard pacing up and down in its small cage. The city tours in Bangkok and in Vietnam were excellent - long days but well worth it. Princess's Thailand tours were very dissappointing with very little on offer, unless you wanted to vist a spa hotel (why??), wanted to vist an elephant Kraal, or monkey demonstrations. When I check on line ALL their animal centred tours had allegations of cruelty. It was shocking to me that a cruise company would support any tour with such allegations against them, especially when Ko Samui has an elephant sanctuary which it could have been supported!!! Lastly, the service from the steward and in the restaurants was very good. The same could not be said of the coffee bar staff, who appeared put out by customers. The upper deck grill, who had two guys that phaffed about. I watched them for 10 mins, whilst standing in a queue of 8 people ,while one put onion on a tray of lettuce and one assembled burgers nobody had ordered. They were like this every day until one day the head chef turned up and they both moved double time. The disembarkation/embarkation acted like airport custom's officers are were generally moody and didn't crack a smile. I have travelled with P & O and Tui and Princess is my least favourite cruise company so far. Read Less
2 Helpful Votes
Sail Date: February 2019
We Chose this holiday because it took in some places we haven’t seen in that area . The problem with this cruise was the cost of the drinks it’s which was the most I’ve ever paid on any ship . The food was okay but the hot food ... Read More
We Chose this holiday because it took in some places we haven’t seen in that area . The problem with this cruise was the cost of the drinks it’s which was the most I’ve ever paid on any ship . The food was okay but the hot food wasn’t very hot. Wi-Fi was overpriced. One good thing was the entertainment residents and guest artist . But you could’ve done with a comedian . The cabins were excellent, and the cabin staff were very good. specially Ed cabin 6084 . Shore excursions were okay,coaches were very good Plenty of water on board at no additional charge which is unusual . The guide on board was very very knowledgeable and friendly also the drivers . The meal on our first stop was okay apart from raw chicken which when mentioned no one seems to take responsibility. The second trip off ship had a very enjoyable lunch,meal was excellent lovely hotel local music being played and singers. Read Less
5 Helpful Votes
Sail Date: February 2019
Chose cruise because of itinerary and previous pleasant experience with Celebrity. On a positive note - nice cabin, excellent steward and friendly, helpful crew with the exception of shore excursion staff. However from the moment of ... Read More
Chose cruise because of itinerary and previous pleasant experience with Celebrity. On a positive note - nice cabin, excellent steward and friendly, helpful crew with the exception of shore excursion staff. However from the moment of boarding, incessant pressure to upgrade. Pestered to take out drinks package. If you have drinks package, pressure to upgrade to premium package. Constant pressure to upgrade dining package. Smoothie for breakfast? - $10 please! Mundane activities in daily programme - cycling in gym **Fee applies. Yoga class**Fee applies etc.etc Outrageous prices of drinks, internet and shore excursions. Shore excursion staff snotty and so far up their own backsides. Unhelpful to the point of being obstructive if not taking their tour. Little or no provision for independent travellers wanting to do their own thing ashore - scant interest/help/direction/maps on ports of call. Several so called city dockings in Vietnam and Thailand actually up to 3 hours travel from city with docking at an obscure cargo terminal with minimal onshore facilities - presumably Celebrity saving on docking fees and increasing pressure to use their shore excursions. Food choice repetitive. Meat and fish invariably overcooked and dry. Culinary highlights poached eggs, water melon and ice cream! Overall ship's appearance OK but a little tatty in some areas with tired/worn upholstery Comfortable recliners on sun decks. My second, and last, cruise with Celebrity Read Less
Sail Date: October 2018
The overall experience was enjoyable. The food was mostly good, sometimes very average but occasionally excellent. The shore excursions were partially spoiled by having to go to ‘shopping’ experiences such as gemstone factories that ... Read More
The overall experience was enjoyable. The food was mostly good, sometimes very average but occasionally excellent. The shore excursions were partially spoiled by having to go to ‘shopping’ experiences such as gemstone factories that used extremely high pressure sales techniques. The coffee was terrible - both the free coffee and the paid coffee, I recommend you give up coffee during your cruise and drink tea. The staff were superb, very friendly and helpful. It was disappointing that all the extras were expensive such as $30 to play bingo. The deck chairs were comfortable. The bed and pillows were luxurious. Some of the onboard games and entertainment was fun. The cruise band, dancers and singers were excellent. Overall it seemed as though they were always trying to extract more money out of you by encouraging you to but gimmicky artwork, jewellery, expensive shore excursions or buying alcohol, ice cream or coffee. Read Less
3 Helpful Votes
Sail Date: June 2018
Leisure 2 week cruising on two separate 1-week legs: first leg around Hokkaido and Russian Siberia (which I did not do). Second leg: cruise around Honshu with a stop in Korean port of Busan. Loved the grilled uni, whelk and scallops at the ... Read More
Leisure 2 week cruising on two separate 1-week legs: first leg around Hokkaido and Russian Siberia (which I did not do). Second leg: cruise around Honshu with a stop in Korean port of Busan. Loved the grilled uni, whelk and scallops at the Hokkaido fish market stops. Same room,B408, on Baja Deck midships with a balcony, port side. Embarking at Yokohama unpleasant with a large air hangar- type building with no a /c. Port shore excursions expensive. Did my own sightseeing. Need to pay $10 per passenger for shuttle bus from most pier to downtown areas in Japan.Need to get local maps at the port terminals and know the Mass transit bus, train and applicable ferry services. Do advance tour book reading of Lonely Planets one month before and know some quick Japanese phrases in their glossary. I did Hiroshima Atom Bomb Museum and Memorial by tram and the famous floating shrine, torii, by ferry. I like the last stop, Sakata, where I had free sake and, a Green tea demo by friendly hs kids practicing their English and helping lost tourists get back to the shuttle (me). I went to the 100 yen floor of a local department store to get souvenirs for my friends and co-workers back in the States. The folks in Sakata gave us a farewell dance by ladies in traditional kimono. Saw a dragon dance. Saw a mock samurai sword fight. An orchestra played American military and patriotic tunes as they waved farewell to us at sunset dockside as the ship pulled out. Got that on video with balloons released. Touching. Overall food in the MDR ok. Buffet on Horizon Deck with a ramen noodle bar was better. Formal night ok as some folks dressed up to the max. Repeat fares and theater performances on both legs a minus. Another minus was a medical evacuation of a fellow passenger which caused a 6-hour delay in returning to Yokahoma for the completion of my first leg of cruise. Those passengers completing their cruise had to reschedule their airline flight departure for later flights if available!!! Lesson learned : buy travel insurance as most of those passengers needed it. Me, I got a $25 refund on my costly internet service in the event of calling my airline as I made my flights independent of Princess Cruises. A plus as I dragged my bags off ship first at 730am and hailed the first taxi to Haneda (not Narita) for $90USD for my wife and I, for a 1030am flight to Hong Kong. Flexibility is key for unanticipated delays like typhoons alerts and medavacs. Also add 2 days before and after for pre- and post-excursions of Tokyo and Hong Kong. JimWofFlushing, USA. Read Less
9 Helpful Votes
Sail Date: May 2018
I suppose you could say it was our own fault booking a Chinese sector cruise. We should have known what to expect, but we didn't. We had based our choice on our previous experiences on the Ovation's sister quantum class ship - ... Read More
I suppose you could say it was our own fault booking a Chinese sector cruise. We should have known what to expect, but we didn't. We had based our choice on our previous experiences on the Ovation's sister quantum class ship - the Anthem of the Seas. We enjoyed two cruises on the Anthem, one from Southampton and one from New York and both experiences were excellent. On both those occasions we enjoyed very good food and excellent entertainment, the complete opposite in fact of what we experienced on the Ovation. Embarking the ship was very good, with a smooth check-in experience, no doubt helped by the priority given to our diamond class status. We were on the ship within 20 minutes, still too early to access our cabin but with plenty of time to grab a bite to eat and a drink. The bite to eat presented the first disappointment. We chose to visit the Windjammer buffet restaurant and even though the ship was only partially full at that time the Windjammer appeared very busy with very few tables available. However, we persevered, found a table and made our way to the food stations. That was when we first realised we were on a Chinese sector cruise as the vast majority of what was on offer was Chinese and Asian cuisine. Now I don't mind such cuisine as we regularly partake of Chinese, Thai and Indian cuisine at home and I did sample a few offerings, but unfortunately none tasted particularly good. In fact the dishes were so bland and lacking in eastern/oriental spicing that I could have been eating anything. The only thing that was of a reasonable and consistent standard was the daily offering of Chinese soups, usually an egg drop derivative. During the whole 10 day cruise I only enjoyed one eastern dish in the Windjammer and that was the butter chicken on the 2nd last day of the cruise. We tended to avoid the Windjammer on sea days primarily as the Chinese guests queued up very early for the restaurant opening, sometimes a hundred or more deep. Then when the doors opened many blatantly avoided washing their hands. Yes they would enter the washing stations at one end and go out the other without their hands seeing a drop of soap and water. We later learned that there was norovirus on the ship, with perhaps this non-hand washing by some guests being at least partially contributory. Towards the end of the cruise we couldn't get any olives, lime, lemon, etc., in our drinks due to the spread of the illness. On most ships we have cruised on at mealtimes in the buffet restaurant we would grab a couple of glasses of water, find a table, dump our stuff and water, then go and get food. This wasn't allowed on the Ovation with regular announcements that you couldn't reserve a table for yourself and that it was essentially first come, first served - a free for all - when it came to getting a seat at a table. So what you had were loads of people getting food on their plates then wandering around with their food waiting for a space at a table to appear, all the while your food was getting colder, not that it was particularly hot in the first place (other than the soup that was generally hot). Our experience in the formal restaurants wasn't much better. The food was generally ok but never great. My wife was attracted to what was described as an 'English classic' on the menu one evening, steak and kidney pie and on arriving at the table it certainly had the appearance of the dish it purported to be - that was until my wife cut into the pie to find it full of kidney beans and vegetables and a few cubes of beef, but not a bit of kidney in evidence. The chef's interpretation of the dish you might say, but certainly not the dish we were expecting. Another night and another English classic, shepherd's pie, was so full of gristle and fat my wife couldn't eat it and it was made with beef (cottage pie) not lamb. On two occasions I ordered a sirloin steak, medium rare, and on both occasions they were delivered at the correct cooking temperature, but were quite tasteless with no hint whatsoever of having been grilled. Service in the formal restaurant was a bit hit and miss. One evening we were sitting at a table for two and being served our main course when a table for six that arrived 20-30 minutes after us were already completing their meal. We complained and things improved slightly after that. Don't expect a decent hamburger on the ship. The burger 'offerings' in the Windjammer left much to be desired and there is no 'Johnny Rockets' on the Ovation in which to enjoy a classic burger and beer battered onion rings. What you have in its place is a 'Kung Fu Panda' noodle and dim sum station. My wife and I are both Diamond members with Royal Caribbean and on the Ovation the 'Diamond Lounge' each evening from 5-8.30 pm was in 'Vintages Bar'. The snacks provided in the diamond lounge were better than in the buffet restaurant, albeit of 3 hot options 2 were always Chinese/Asian, despite the fact that very few if any Chinese guests used the diamond lounge. The pizza squares provided were scrumptious and much, much better than the pizza in the Sorrento pizza bar. On a couple of occasions we actually missed going to dinner as we had eaten enough snacks at the diamond lounge and the main restaurant was so underwhelming anyway. Our cabin was good. We had opted for a deluxe balcony cabin near the front stairs. It had a very deep balcony (12 feet or so) angled towards the back of the ship and provided very good views. It was well maintained by the cabin steward throughout the cruise. As in previous cruises on the Anthem the cabin provided ample storage space. If there was a slight disappointment it was in the lack of provided toiletries other than a dispenser in the shower with some nondescript '2 in 1 shampoo', whatever that means. A bar of soap was also provided. Now we always bring our own toiletries anyway,but I like to compare what individual cruise companies provide, with even TUI/Marella providing 'White Company' products. The deluxe drinks package that was part of our cruise deal wasn't nearly as comprehensive as some others we have enjoyed. Yes it did provide bottled water, cans of soft drinks and premium spirits, etc., but it was the first all inclusive drinks package I have experienced that didn't routinely allow double measures. When you consider the standard measure for spirits on the cruise was 1 fluid ounce or 28.5 ml (slightly more than half a miniature) and this was delivered in a glass full of ice and your requested mixer, the net result is that I could have been drinking anything. We did eventually find a bar that was prepared to provide doubles and having these in short glasses with only a bit of ice and less mixer at least we did taste the spirit. At other bars the alternative was to order your drink then a few minutes later order a straight spirit to add to the drink. That being said all the bar and waiter staff were friendly approachable throughout the cruise - always a smile - always prepared to chat. Did you know that bar staff are paid solely on commission - 60 cents per drink - and I'm sure that at the bar they did serve doubles when requested that they put the order through twice and I'm entirely ok with that. The itinerary on this cruise was interesting with four ports of call in Japan. We booked tours on all but the last port of call but they were generally uninspiring and not particularly good value. The exception was the trip in Nagasaki where we visited the Peace Park, 'Ground Zero' and the War Museum. This was a very poignant and moving experience. The other tours were generally around visiting a park, visiting a Shinto shrine and another local highlight, including queuing for an hour to get up a sightseeing tower for 5 minutes to get back down again before the tour bus moved on. At the last port of call - Shimonoseki - we were on a 'wait list' for a particular tour and when that didn't happen we opted for a shuttle bus into town and I'm glad we did, as we saw and enjoyed more on that trip than on any of the organised and much more expensive shore excursions. There was a beautiful Shinto shrine near the shuttle bus drop off point and just round the corner there was a modern and extensive aquarium with dolphin and penguin shows and much more (£7 entry fee). Also we had time to savour local food, teriaki chicken skewers, which was excellent (and very cheap). Entertainment was another big disappointment. On the Anthem of the Seas we had been thrilled with full length, 90 minute plus, presentations, such as 'We Will Rock You', 'The Gift', etc. These very professional productions used separate entertainers than the 'standard production group' and they were excellent. There was nothing like this on the Ovation. It was the usual 40 minute production shows, where the dancers were very energetic and very good but the singers, particularly the female singers, were generally mediocre. Guest artists were also generally disappointing and a much lower standard than we have experienced on previous Royal Caribbean and other cruises. The exception being a female singer Lalique who provided a very good performance. On previous cruises on Anthem we were thrilled with the resident band 'Rock the Boat' who played a huge array of classic rock music from through the ages in the Music Hall venue on the ship . We were very disappointed, therefore, that 'Rock the Boat' left the Ovation before it started it's Chinese/Eastern itineraries to be replaced by a Philipino band, who were ok but not particularly inspiring. That was when you could hear them at all as most of the time on the top level of the Music Hall all you could hear was the clattering from several tables of Chinese guests playing Mahjong - what a racket. The other band on the ship played mainly Mandarin songs and they were also ok. We tended to end up in the 'Amber & Oak' pub' most evenings where the resident guitarist/vocalist Rob was very good. As you might have expected most of the customer service, etc., staff on the ship were Chinese, no doubt to accommodate the majority of guests on the ship who were Chinese. That being said there were several occasions in shops on the ship when staff clearly didn't understand what was being asked of them, e.g. I had bought 2 litres of spirits in the liquor store and on asking the shop assistant if the bottles would be delivered to my cabin or I had to collect them she responded by asking 'you want to know your limits?' We had similar experiences elsewhere in the ship. Disembarking the ship was the complete opposite of our embarkation experience. We had a time slot identified when to leave the ship and collect our baggage in the baggage hall off the ship. However, due to the very many self-disembarking Chinese guests there were huge queues leaving the ship and it took the best part of an hour to get off the ship. So what are our overall thoughts on the cruise. We liked the ship itself, much as we did the Anthem of the Seas. It is a beautiful ship with lots of room and areas to visit but the ship did seem more crowded than our previous experiences on the Anthem. In navigating stateroom corridors we did observe that many of the cabins occupied by Chinese guests were full occupancy, i.e. utilising the sofa beds in the cabin for additional guests, so this may account for the apparent increase in numbers in guest areas. The lifts/elevator experience was a particularly good illustration of the crowding in popular areas and perhaps what the Chinese guests themselves are used to in Hong Kong. On many occasions a lift would stop at a floor and Chinese guests would simply 'pour' in allowing little or no 'personal space' - very tricky if you are trying to balance a couple of drinks in your hands to enjoy on the cabin balcony at 'sail away'. We didn't enjoy the food and overall we didn't enjoy the entertainment. It is highly unlikely, therefore, that we would ever book on the Ovation of the Seas again, particularly if it is a cruise starting/returning to a port China. As experienced cruisers we should have known better. We will certainly research our cruise choices much more thoroughly in future. Read Less
5 Helpful Votes
Sail Date: April 2018
It was a good trip and nice. Some of staffs were excellent, but not all of them. Entertainment show is only provided 1 per day at the theater. (it should be twice because there are 2 of seated dining choice (5:30pm & ... Read More
It was a good trip and nice. Some of staffs were excellent, but not all of them. Entertainment show is only provided 1 per day at the theater. (it should be twice because there are 2 of seated dining choice (5:30pm & 7:45pm). So we didn't much enjoy daily show on time, and it was too late to get seat when we got there after our dinner. We expected more menu selections especially dessert. Some shore excursions includes meals on trip but not an optional at all, not for passengers who has allergies, food restrictions/limitations, health issue &religious matters--they should've had at least vegetarian, gluten-free... Shore excursion = ok, but 1 of our 3 guided tours was not good. Our guide was not knowledgeable and less prepared. Time length of visit each place was too short, and our guide did not check 9didnot know) a museum's closing time! so that we spent only 20 minutes at a beautiful Japanese garden/museum --we ran around to take pictures!!! Read Less
6 Helpful Votes
Sail Date: April 2018
Overall a great experience. Our ship was held up initially due to fog, we were reimbursed and updated regularly via email. The ship was pleasant enough and quite layed back. The on board drinks and excursions were extremely expensive ... Read More
Overall a great experience. Our ship was held up initially due to fog, we were reimbursed and updated regularly via email. The ship was pleasant enough and quite layed back. The on board drinks and excursions were extremely expensive though. The ports were often along way out of the tourist areas so do your homework as we did and get your own tickets and trips booked before you go. The entertainment was really good and the lectures on sea days were very informative. I really enjoyed relaxing in the Sauna area too! The meals got a bit boring after a while, however there are plenty of other restaurants on board at a price. The ship was very clean, it was the right size and not too busy. Disembarkation was a bit of a nightmare with Yokohama customs but fortunately we had allowed plenty of time to get to the airport. Read Less
3 Helpful Votes
Sail Date: April 2018
Having done a number of Celebrity Cruises in the past & thoroughly enjoyed the overall experience, we had been looking forward to our latest voyage of discovery. Unfortunately toon many cost saving issues spoilt the overall experience. ... Read More
Having done a number of Celebrity Cruises in the past & thoroughly enjoyed the overall experience, we had been looking forward to our latest voyage of discovery. Unfortunately toon many cost saving issues spoilt the overall experience. Bearing in mind our yardstick was past Celebrity Cruises we were truly disappointed. The following issues, small as they were in some instances, combined to spoil our trip:- Blu Restaurant Experience - Too many customers for too few tables. On too many occasions we had to wait to be seated despite the best efforts of the Maitre’d. Sommelier not to past standards, had a passing knowledge of wines only. Kept the wine glasses full but when busy struggled to keep up. Limited menu selection of 4 items only with 3 constants many times too similar to offers on day. Description on menu not a true reflection of food on offer eg. Soufflé heavy & stodgy, better description would be a dumpling. Seared Duck, skin hadn’t been near a hot pan only fit to be cut off meat & left on side of plate. Some food presented cool not hot. Have to say service was excellent throughout. Speciality Restaurants - Qsine: Given a key table & then provided with blankets to stop freezing to death. Even when we were moved complete with blankets, it was still uncomfortable. Order of selections made was bizarre ie. Started with fish & chips followed by Escargot, followed by the largest meatballs ever seen (with unusual texture). Surprise Dessert, apple crumble (how disappointing). Tuscan Grill - Great experience on 1st visit. Return visit (due to experience one) unbelievably poor. Very poor service (almost forgotten). Main course left under pass for too long (medium rare tuna arrived at table as well done tuna / Medium well done steak arrived as dry, well done steak). Complained to Maitre’d who acknowledged complaints as genuine, made efforts to change service but server refused to relinquish our table. No problem but service got worse! Offered a return night but was not followed through. Entertainment - 3 of 4 soloists average singers at best with choreography likewise. Occasional guest entertainers generally very good. Shore Trips - A little disappointing overall. Too much travelling for too little experience. This didn’t help with very poor weather on occasions but surely if it’s thick fog at high level couldn’t the iterary be modified at the last minute (or at least be offered another option) instead of sticking with the original itinerary with zero visibility!!! Poor Japan experience! I could go on but I guess you now get the message!! Read Less
1 Helpful Vote
Sail Date: April 2018
We did the 16 night cruise from Tokyo to Shanghai with an excellent itinerary. Access to public transport from all the ports was easy and readily available. Embarking and disembarking was relatively easy and all went very smoothly except ... Read More
We did the 16 night cruise from Tokyo to Shanghai with an excellent itinerary. Access to public transport from all the ports was easy and readily available. Embarking and disembarking was relatively easy and all went very smoothly except for Hong Kong. The ship ported in HK at 11AM. Apparently. some passengers did not have visas for China so no one could disembark until that was sorted out. We got off the ship at 3PM and had to queue over an hour for the shuttle buses as there were only three. The entertainment on board was very good and varied. We did not do any excursions arranged by NCL as we manged to travel around easily on our own using local taxis and trains. We had a mid ship Oceanview stateroom which was an adequate size for two people. We were on the right hand side of the ship, avoid this side if you can, as it docks on this side and can be very noisy on port days. We received an excellent service from all staff especially in the restaurants and the reception desk. The standard of the food was average, Holland & America had better quality food and presentation. Please find attached some of the daily itineraries. Great cruise to see the Sakura blossom. I suggest you download the Travel Japan Wifi app before you travel on the Cruise if you want to use free WiFi in the ports. Read Less
2 Helpful Votes
Sail Date: March 2018
We wanted to try a cruise with more days at sea, this trip also ended in Singapore which I had not visited for a while. Embarkation was so easy. We had selected 12-12.30 and arrived early at 10.45 to drop off our bags. The ship had agreed ... Read More
We wanted to try a cruise with more days at sea, this trip also ended in Singapore which I had not visited for a while. Embarkation was so easy. We had selected 12-12.30 and arrived early at 10.45 to drop off our bags. The ship had agreed that general boarding could commence. We joined the queue, which was quite long but which moved through all the sections quickly. This was well organised and we were on board by 11.30. Pro's -The ship is excellent, new, clean and the crew were friendly. With so many people on board we did not experience many issues with queues. Only slightly delayed some nights for the restaurants, but no worse than other cruises on smaller ships- 5 mins at most. They ware serious about keeping your hands clean which is fine. We did My Time dining which worked well, either mixing with others or sitting on our own. Food was good quality with a great selection. Our cabin was clean, new and the bed was comfortable. Air con was efficient and TV programs fine for me as there was a selection of news channels to keep up to date with the real world. Entertainment, there is always something happening if you want to get involved. Trivia was our addiction and there were events all day, great fun. evening shows were varied, tribute bands/shows, singing/dancing, pianist, comedians, hypnotist and large production called Pixels.Shore excursions were well organised, it did not take long to get off the ship. The bus services were reasonably priced. Cons- Shore excursions centre was not open very long during the day. Not enough information about what is going on other than the activities sheet delivered to your cabin. We passed some great sights which should have been announced. The photographers kept blocking walkways for staging photos. Read Less
2 Helpful Votes
Sail Date: March 2018
We chose this cruise for the itinerary, we had never heard of Azamara. When booking we thought was quite expensive but as I can only travel during school holidays and this cruise fitted in with that. Embarkation was very smooth and quick, ... Read More
We chose this cruise for the itinerary, we had never heard of Azamara. When booking we thought was quite expensive but as I can only travel during school holidays and this cruise fitted in with that. Embarkation was very smooth and quick, but had to wait 2 hrs for our cabin to be ready. The cabin 8021 inside stateroom was pleasantly spacious with a queen size bed and plenty of storage couch and 42" TV. All the crew and staff were always friendly. The dining was superb with plenty of options. We chose to go on azamara excursions and felt we were looked after very well even though they are a bit more expensive i definitely think it was worth it. The one time in banckok we did our own thing we were overcharged for taxi and boat trip etc and did not feel safe so for AsiaI would recommend sticking to ship tours. Entertainment could have been better. Went to a couple of shows which were good but others like opera we are not into. There was the living room for late night entertainment but not much on here. The DJ played the same playlist every night and it got quite boring. They need to up their game here and make it a more fun place to be. Much better fun to be had down at the smoking area where people tended to gather and get their drinks served here instead. Overall we enjoyed this trip. Read Less
Sail Date: March 2018
Such an interesting and varied cruise. From sophisticated AbuDhabi and Dubai to the chaotic streets of Mumbai then on to lush Kerala, and our favourite - Sri Lanka. Then the final enjoyment of a few nights in Singapore. The ship was ... Read More
Such an interesting and varied cruise. From sophisticated AbuDhabi and Dubai to the chaotic streets of Mumbai then on to lush Kerala, and our favourite - Sri Lanka. Then the final enjoyment of a few nights in Singapore. The ship was maybe a little tired in places but we were looked after so we’ll and as suite class guests had a few extra perks - we thought the cruise was fantastic. Embarkation and debarkation were calm and efficient. Our stateroom was the only issue and one that was not completely resolved. 9096 it appears is directly below the doorway from the lift area out to the pool deck. Trolleys pass overhead all night long! We were woken several times every night. Staff made efforts to divert the trolleys but I ended up sleeping on the sofa bed. We have received satisfactory compensation which helps a little. Needless to say I enjoyed a long nights sleep once in Singapore! Staff in Luminae and Michaels club were super. Entertainment team were amazing. Stateroom team brilliant. Thanks to everyone - will cruise again soon but will NEVER book onto deck below public areas! Read Less
5 Helpful Votes
Sail Date: March 2018
Embarkation was a bit of a debacle as having a junior suite we where supposed to get priority boarding this didn't happen. People where pushing and shoving. We paid extra for a Junior Suite which was right at the back of the ship on ... Read More
Embarkation was a bit of a debacle as having a junior suite we where supposed to get priority boarding this didn't happen. People where pushing and shoving. We paid extra for a Junior Suite which was right at the back of the ship on deck 7 the cabin itself although looking very tired was quite big and the balcony was very big with excellent views out the back of the ship. The problem was that it was at least 200mtrs from the lifts. The lifts where always busy and you had to wait ages to get one, due to medical conditions my husband cannot go up and down the stairs. Eating in Windjammer was a task just to find a table we ended up having breakfast in our room each morning and dinner in one of the restaurants. The shops on the promenade on deck 5 where all highly priced stores and I caught them out with a special on watches saying the gift boxes where $27 each but you could have 4 for $80 looking at the bottom of the box the price tag stated $19.99 each so there was no bargain to be had. On two separate occasions while dining at the more up market restaurants while enjoying our food and having a mouth full of food the ship photographer would come along and ask you to smile, I tried to tell them I have a mouth full of food so they just took a photo anyway. The entertainment of an evening left much to be desired and we found the most exciting part of the entertainment was watch the karaoke. As was the entertainment in the cabin with the continued boring repetitious kids movies. There is a kettle and coffee maker although you get 2 coffee bags and 2 tea bags we brought some in port to keep in our cabin along with some milk. Read Less
1 Helpful Vote
Sail Date: January 2018
Choosing star cruise Libra is just a reasonable cost. This is first experienced to me. I’m worries on dizzy inside the deck and not able to enjoy the trip. When I got my Deck 8 , cabin was for 2 person, just for stay and shower it small ... Read More
Choosing star cruise Libra is just a reasonable cost. This is first experienced to me. I’m worries on dizzy inside the deck and not able to enjoy the trip. When I got my Deck 8 , cabin was for 2 person, just for stay and shower it small but for me alright. Because most of the time we were outside entertainment area, swimming pool, show, and etc. it won’t be so bored. When you are tired , just back to cabin take a napped. About the food, it has western food and Chinese tradition food. Indian food located on upper Deck same floor with the swimming pool floor. Just eat , eat , eat till you full. ☕️. At night, they do have super night. Food was delicious and some performance show by the cruise staff. If have children, can bring them to Deck 3, is a children playing games room. But it will charge per head. RM 200 for 4D3N is worth it right ? For elderly, they do have karaoke room, show room, Genting Casino for them to enjoy. This Trip was Company Trip, enjoy even alone. If you come with family and kids, remember to bring swimming clothes. Not need bring many clothes as most of the time in this ship just wear casual and relax. When you need go to Phuket and Penang trip, just bing 2 sets nice clothes is enough. For the meal, they are prepare 4 times in a day. And a lot of performance show with their schedule. I come back on 10 June 2018, this time is with my families together. will update more information. Thank You . Read Less
4 Helpful Votes
Sail Date: January 2018
It was my very first experience on having holidays with family on the cruise. Undoubtedly, the facilities, cabin, dining, entertainment, services as well as the ports and shore excursions are perfect and they were exactly matched my ... Read More
It was my very first experience on having holidays with family on the cruise. Undoubtedly, the facilities, cabin, dining, entertainment, services as well as the ports and shore excursions are perfect and they were exactly matched my initial expectations. The food and beverage was nice and not too oily. I like the dessert most xD. With the enthusiasm and politeness of the staff, my family and I received helps whenever we need. During the holiday on the cruise, it was coincidence with my brother's birthday. The staffs of the cruise gave surprise to my brother while we were enjoying Gala dinner. The manager also sent his wishes to my brother by offering him a lot of promotions. My brother was having his most memorable birthday ever. During the third day, we disembarked on Myanmar Andaman Beach. Driven by the staff, we engaged in a lot of activities on the beach such as volleyball, dancing and so on. I'll highly recommend everyone to have their experience on SuperStar Libra Cruise at least once in their life time. Read Less
1 Helpful Vote
Sail Date: December 2017
This was not a 14 day cruise it was a 13 day cruise spending the last day and night in Hong Kong harbour.Where we left from. 1 The shows were below standard 2 The food was poor with the exception of 3 meals,which were excellent 3 ... Read More
This was not a 14 day cruise it was a 13 day cruise spending the last day and night in Hong Kong harbour.Where we left from. 1 The shows were below standard 2 The food was poor with the exception of 3 meals,which were excellent 3 The stops were impossible to experience night life or night markets with exception of Hanoi which was a 7.5 hour return trip by taxi or bus,unless you spent the night in a hotel in Hanoi,extra expense. 4 The entertainment on board,should you not wish to leave the ship in port,was non existent 5 You were not given any alternative information re travel should you not wish to take excursions eg Taiwan,there was a train direct. 6 There were no cooking classes re the food of the countrys we visited. 7 The state rooms were excellent. We had a beverage package,and drank cold drinks from the mini bar in our state room,they dont tell you this is not part of the beverage and charge you ,which is foolish,as you can order drinks at any bar and bring it down to your room.I did query this and they reversed the charges. 8 The service was excellent and the staff were excellent 9 Embarkation and Disembarkation excellent 10 The visibility of officers and captain,were unique,the captain was even down stairs in disembarkation wishing us all well. In all with the exception of staff and offices stateroom and captain a very poor cruise,which i would not recommend to any one,the worst cruise ever.We have travelled on Cunnard,Princess,Crystal,MSC,Costa and more,this was the worst. Read Less
11 Helpful Votes
Sail Date: December 2017
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to ... Read More
Greatly recommend to those who are keen to go for a cruise managed by a poor management who always put on an "unhappy" face on all their cruise with no proper instructions given and when questions were raised by their guest to their crew, the standard reply was "I don't know, please check with another crew.". Also if you do not wish that the crew to enter your cabins, do remember to put the "Do Not Disturb" sign at your door as our room was entered multiple times for no particular reasons even though we didn't call for housekeeping and we realised that our laptop had been touched ( as we left room for a short time to attend their concert, we left our laptop open and when we were back, it was closed and the whole room was pitch dark - even side table lights were offed. ) When asked to the information counter, they said we didn't put "DTD" thus the crews can enter and leave anytime they like. Toilets were filled with moulds at bathing area, beds were stained with black stains even after a housekeeping session done.. Smoke can be smelt along the corridor of the cabins, insufficient kettles available as well. The adapter given by the crew had sparks coming out from it when it was plucked it and when asked for an exchange, the crew said that they ran out of it. Long queues during meal times and there was no one controlling the crowd nor guiding the passengers. Ice cream stall only open for 1 meal throughout the 5 days of cruise. Speciality restaurant does not offer all indicated food items and we were not told before we sat down for our meal. Waste of money. There is 3 eating area for the passengers, however, only 2 is available as 1 is converted to "FOR SUITE" passengers only. We purchased the non-alcoholic beverage package but the crew would keep on telling us that the non-alcoholic drinks are not included and we had to pay extra (don't buy package as they don't honour it). No proper lightings near the swimming pool where some kids are found running in dark as well which is very dangerous. Entertainment were the same for the 5 days. Poor management on disembarkation and embarkation as well as no proper direction nor instructions given, announcement system is also not clear. Overall, its a waste of money and time, both my partner and I are very displeased with the service provided, management control, experience, condition of the cabin and the embarkation and disembarkation process. This is not our first time cruising on a cruise liner but it will be the first time and LAST TIME cruising with COSTA VICTORIA. Read Less
2 Helpful Votes
Sail Date: October 2017
We have sailed on this Ship before and enjoyed it very much. The start of our Cruise was a nightmare we waited forever to get on board then one of our suitcases was not delivered to our cabin and was held because we had a opened bottle of ... Read More
We have sailed on this Ship before and enjoyed it very much. The start of our Cruise was a nightmare we waited forever to get on board then one of our suitcases was not delivered to our cabin and was held because we had a opened bottle of Gran Marnia which they took of us we were not impressed as we spent 5 days in Singapore and thought we could bring it with us, while checking our bag a luggage trolley slammed into my husbands back so I think it is important that you put breaks on these trolleys it took so long for all this very upsetting day and we missed everything that night including the show. The breakfast next morning was hard to find something decent the boiled eggs were green, the bacon was all fat, scrambled eggs I am sure we're powdered and un eatable, the yogurt yuk. Some of the entertainment was crap especially the late show I don't know where you got him from, the restaurant food was fine except for most of the meat very grissely. I think the drinks could be cheaper. The cabin boys are wonderful. The photos are too expensive. The tours are much to expensive. As for getting a seat near the pool it's impossible because people posses them all day even if they don't use them. I do miss the chocolate on my pillow. I do miss a inside movie theatre. Some movies on TV would be nice. Apart from all this because we love cruising we still had a great time. Read Less
8 Helpful Votes
Sail Date: October 2017
To see Asia, first time cruising with Royal Caribbean and last, never again. Food - just about edible. Drinks - quick to sell the drinks package, twice we wanted Peronia and Stella, none in Pig & Whistle, or Windjammer on two ... Read More
To see Asia, first time cruising with Royal Caribbean and last, never again. Food - just about edible. Drinks - quick to sell the drinks package, twice we wanted Peronia and Stella, none in Pig & Whistle, or Windjammer on two occasions, didn’t even have a diet coke in the Windjammer. Entertainment - Rubbish what there was of it, very amateurish. Not adapted to dining times. Excursions - Very poor. Vung Tau left in a mall for an hour, in a designer shop. Cabin - only good thing about it, kept spotlessly clean by Jaya our steward. Many people said they had sailed previously on the Voyager of the Seas and this was the worsted standard of food they had ever had. We had eggs benedict in the restaurant, for breakfast, served stone cold. Sent it back and complained. Service in restaurants, very slow. You mostly had to go to the bar yourself if you wanted a drink, lack of staff in bars. Trivia Quizzes, squashed into the Schooner bar. Read Less

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