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17 Helpful Votes
Sail Date: December 2014
Our 14 night Irrawaddy river cruise from Yangon by Pandaw Cruise Co. was a disappointing experience to say the least. Perhaps our pre cruise expectation was unrealistic. ( We imagined Myanmar to be full of untouched mountains/trees, ... Read More
Our 14 night Irrawaddy river cruise from Yangon by Pandaw Cruise Co. was a disappointing experience to say the least. Perhaps our pre cruise expectation was unrealistic. ( We imagined Myanmar to be full of untouched mountains/trees, streams , wild birds,animals and of course Buddhistic culture. ) Yes, there were stupas and temples. ( We had to see these on almost every excursion.) But more than anything else we were disappointed at the service and the lack of professionalism shown by the Pandaw cruise Co. 1. I could not drink the coffee they serve on the ship. ( too stale ) The food they serve was one of the poorest in quality . 2. I see staff member eating his breakfast when we have our breakfast. They clean the ceiling of the dining room while there are open plates around for breakfast. 3. The brochure says the price includes tipping of the crew, yet they suggest tipping of $ 5 per day per person. 4. The safety of the passengers are not taken seriously. One passenger fell to the ditch during the trishaw excursion. The trishaw and the driver were on top of this passenger when they fell unto the ditch. I do not know how she was not seriously injured! Other passenger fell and hit her head on the ship. She had a 10cm laceration on her scalp. They brought a doctor who did not know what to do with this problem. I as a surgeon had to clean the wound with Vodka and sew the laceration up with the kit the another passenger brought . 5. I joined their post cruise program. It was very expensive considering the service we received. Yet they booked us the flight which was not a direct flight to Yangon ( to save money ? )   Read Less
3 Helpful Votes
Sail Date: July 2013
I don't want to go into details as to how BAD this trip was but here is the list. 1- First Hotel, Mildewy and dirty floors with wine spill that was never cleaned. 2- No Refrigerated water on a sweltering 115 degree weather, they ... Read More
I don't want to go into details as to how BAD this trip was but here is the list. 1- First Hotel, Mildewy and dirty floors with wine spill that was never cleaned. 2- No Refrigerated water on a sweltering 115 degree weather, they just don't believe in Ice. 3- Unfriendly trip Guide that did not like people but Loved the was somewhat nicer when it came to make sure that she is getting a good tip. 4- Substandard ship with old floors and that are mangled. 5- First day of arrival parts of engine was being repaired by four people on the same deck they were handing out Champagne. 6- Hot Salad and Cold food, Everybody lost weight on this ship including us. 7- Dirty glasses and plates which I took pictures of. 8- No snack or in cabin service, 3 meals and then you had an apple tray for the whole day. 9- Unfriendly guest service but a great and hard working waiters. 10- Meal packets for the excursions were two pieces of bread, on slice of meat, one slice of lettuce and a slice of tomato, hot bottled water. 11- Dirty transfer buses with people throwing up on the seat or baby poop, couldn't tell which. 12- initially charged for 2% Visa fee without our knowledge but after pushing them to take action they refunded it. This was the first time with Viking and it will be the last time. we thought we were getting what their main commercial shows but far from that. I will choose another cruise line to travel with and don't become a victim of a 10 grand scam. They treat their employees very poorly and the only thing they care is to sell you a substandard trip.   Read Less
2 Helpful Votes
Sail Date: May 2012
The trip that we thought would be the trip of a lifetime turned into the trip from Hell! Viking is not doing anyone a favor by not disclosing the details of this trip. Any one with any medical conditions, ie. difficulty walking, heart ... Read More
The trip that we thought would be the trip of a lifetime turned into the trip from Hell! Viking is not doing anyone a favor by not disclosing the details of this trip. Any one with any medical conditions, ie. difficulty walking, heart condition or respiratory condition, should not even consider this trip. It is very fast paced and there is alot of walking over uneven ground on 2000 year old cobblestones. The first day out we walked 5 miles, which they didn't tell us until we were on the bus going there. The bus drops you off and picks you up at the other end. There is no way to "opt out" once you get off the bus. You spend alot of time flying from one destination to another. Alot of the restaurants they took us to were dirty. Two of them had mangy cats on the table when we arrived. One had dead cockroaches on the floor. Guess we should be glad they weren't alive! Many of them I didn't eat the food they were so dirty. Viking claims in their information that they personally select the restaurants, so I guess someone is not doing their job! My overall impression of China is that it is dirty, the bathrooms (except in the hotels where we stayed) were disgusting. Some of them smelled so bad even the guys wouldn't use them. Most of them only have squat toilets. I'd never heard of them before I went to China. I wish I still hadn't. The people there are rude and very pushy. There is always some trying to sell you something, no matter where you go and they are very aggressive. This trip goes to Tibet which is at 13,000 feet. About 1/3 of our group had altitude sickness so severe that they had to have IV treatments. 2 people were never able to leave the hotel. Our guide was telling people not to take the medication their doctors had given them to take as a precaution. He said we would not need it. Boy was he wrong! I wished I had not listened to him. I think it was totally inappropriate for him to have done that. After Tibet we got on the boat for the "cruise" part of the trip. They claim that the Emerald is a totally remodeled cruise boat. I was not impressed. They tried to hide the uneven floors, ect. but it is a "chinese owned" boat, so there was probably only so much they could do. By the time we got to the boat, people were starting to get sick and it spread thru the ship like wildfire. I spent the entire 5 days in my cabin, other than to go to meals. Overall, I was very disappointed in Viking because they obviously haven't done a very good job of letting people know what the trip entails. They definitely haven't done their homework as far as providing a safe environment for their clients and ensuring them safe food to eat. This would be the perfect trip for "Undercover Boss"! I'd love to see the CEO of Viking eating in the restaurants they took us to. My advice to anyone considering this trip is DON"T DO IT!!!!!! We complained to Viking when we got back and their only response was to offer us a "coupon" toward the next cruise we took with them. Like that is going to happen. They didn't even care what our complaints were. They just send you the coupon and refuse to respond to any more emails. If anyone thinks I was the only one VERY unhappy by the end of the trip, I wasn't. Everyone was pretty upset about the way were were treated and what we were exposed to. I doubt very many of the 200 people on the trip will be repeat cruisers with Viking! Read Less

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