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1 Helpful Vote
Sail Date: December 2018
Crew – 5 stars, Food – 4 to 5 stars, Ship – 4 stars EMBARKATION – in Aruba – a long walk from where the cab drops you off to the yacht, because only the big ships get front docking. They have a shuttle, but we elected to walk ... Read More
Crew – 5 stars, Food – 4 to 5 stars, Ship – 4 stars EMBARKATION – in Aruba – a long walk from where the cab drops you off to the yacht, because only the big ships get front docking. They have a shuttle, but we elected to walk our luggage, so that was a bit hot in the blazing sun. Covered tent at the gangway with someone to check off your name and label your bags that the crew will take to your room. Once up the gangway, you’re taken into the lounge to register, get your photo taken and your room key provided, as well as sign up for a beverage package if you haven’t already. There really wasn’t much of an orientation or anything, then you go to your room and wait for your bags (relatively quick). The process was average, but not difficult. There really didn’t seem to be much of an orientation – you could take tour of the common areas that was scheduled within an hour or so after you boarded – otherwise you were pretty much on your own. DISEMBARKATION at the end of the cruise – in Puerto Caldera Costa Rica – one of the worst things they did on this cruise. The good thing was that your bags didn’t have to be outside your room until 6am on disembarkation day (but you were welcome to put them out the night before). And you received colored tags depending on what time you were scheduled to disembark, and that schedule was provided with the program the evening before. Disembarkation morning, they were way behind schedule, and almost every passenger was in the lounge at 815 am (first group was supposed to be off by 7:30am) and no announcements had been made about what was causing the delay and there were no crew around to ask, and there was standing room only in the lounge (and everyone had their carry on bags). The gangway was down, and luggage was out on the pier, but folks weren’t allowed to get off. Finally, a group decided to leave the lounge anyway, which caused a herd mentality to exit into the lobby area, which only got more confusing and congested. When I asked a receptionist to at least make an announcement (because security had finally started letting people off because it was too crazy in the lobby now), she just said they would make one in a few minutes! Anyway, by the time they finally made an announcement (10 minutes after I’d requested), most of the first two groups had disembarked and were trying to find their luggage. Once it was our turn, we got off, identified our bags and they were swiftly put on the bus – we were about an hour behind, and our group was doing a city tour and then airport transfer. More on that when I mention excursions later. SMALL SHIP VS BIG SHIP – doubt we’ll ever do another big ship again. We don’t need an abundance of evening entertainment. We go onshore at every port, and almost always do an excursion. We love not having ridiculous crowds, the ease of getting on and off the yacht in port and by tender, the crew ratio, the personalized cooked to order meals. Liked that there’s an open bridge policy so you can almost always wander in and look at the equipment, see what’s going on (we never did). We felt more motion on this ship than other others in the past, and even had a slight queasiness the first few days; I’m not sure if it was the ship or the seas (weather was good). If you’re susceptible to motion sickness, you might want to be prepared with the bracelets or Dramamine, and make sure your room is in the center of the ship. All that being said, we’ve heard Star Breeze is about to undergo a major refurb where they cut the ship in half and insert another 50 rooms, more restaurants and deck space, all doing a refurb on the rest of the rooms at the same time. I’m sad about that – really loved that there were only 200 passengers on this yacht. Often when the yacht is anchored, they’ll open the back sports deck and put the pool/ocean toys out (noodles, SUP’s, mats, ocean raft/trampoline), so you can swim in the ocean just off the ship. If you're not used to cruising, read your daily program!! You'll find almost everything there; you're responsible for finding things out yourself! There aren't a ton of announcements. Love the Sail Away song and flag raisin on the deck when sailing away from certain locations. INTERNET – really really slow and spotty. The price you pay for an internet package is ridiculously expensive and then it’s too slow to upload anything, often don’t get or can’t see emails and can’t get to many websites. Forget about posting much to Facebook. There are many spots within the yacht that have no service. ROOMS - the room size is excellent! LOVE the big walk-in closet and the bathroom with two sinks. The rooms with the opening French windows have a step-in tub/shower combo, but you can get a walk in shower in rooms with stationary windows. We were SO HAPPY to have upgraded to a room with the opening doors/windows – there’s a tiny platform you can step out on, but the doors open so you have floor to ceiling opening (glass balcony too) that allows in fresh air day or night – well worth the extra spend! The room finishes and many of the common area finishes are dated, and you can tell the ship is old by the many layers of paint, chipped marble/floor tiles, missing/stained grout, etc. The room furniture was dated, sort of beat up and chipped – but the size of the room made it ok. Wish there were more power plugs – only two US ones in the room – one in the bathroom and one at the little desk in front of the bed. We were constantly alternating charging things. There’s a small fridge with stocked mini-bar and a DVD player for your small tv (big enough to see from the bed and the living area). The walk-in closet had shelves, a couple of drawers and plenty of space for hanging clothes (and they brought us extra hangars immediately upon request). There were a couple of drawers in the little desk opposite the bed. The room’s walls are metal, so you can bring your own magnets and put up your daily programs, excursion tickets, etc, and not clutter your desktop with them. There’s plenty of storage in the bathroom, too: open corner shelves on each side adjacent to the mirror, a long shelf under the sink, and a small cabinet where you can put other toiletries. We had more than enough room, and I bring lots of different lotions and sunscreen. There’s shelving in the shower with enough space for your goodies, and a small ledge along the tub. Their L’occitane products are good if you don’t want to bring your own shampoo, conditioner, body gel and soap. We were glad we brought our own air freshener (car-style, paper) for the restroom, though the vacuum system seemed to take a lot of any odor out. We kept our French windows open most of the time, too, so maybe that helped. When you’re choosing your room, think about what direction your yacht will be traveling, and what side you’ll be on so you can choose to see sunrise or sunset from your room. We prefer sunrise, since I’m always up early and don’t necessarily want to go right upstairs at 5:30am (especially since you can’t get fresh coffee/latte until 6am). And with French windows, you can just open the doors wide and see the most amazing sunrises!! For sunset, we’re happy to be on deck having a cocktail, so didn’t care if we could see from our room or not. CREW – the staff is absolutely outstanding! Our cabin steward (Hasan) knew our names the first day, and always used them, even out of context when we saw him around the ship or on a port tender. He was personable, always greeted you with a smile and asked how your day was, was always upbeat and always asked if there was anything he could do to make our trip special. We’re not high maintenance, so didn’t ask for much, but he was quick with ice when requested, provided a spectacularly clean room, and once, when I came back early from dinner to retrieve something, he gave me personal instruction on how to make a towel animal. The wait and bar staff were phenomenal, too! They got to know our names really quickly, and even what our preferred drinks were. Yogi in the Yacht Club coffee bar, knew my preferred drink style and every day when I was up there at 6am, he’d greet me by name and make my Americano just the way I liked it! I still miss his morning greeting and coffee. I had no idea he worked both the dinner service and the 6am coffee service until I saw him at dinner one day (he was usually at tables toward the back, and we were always at the front) – not sure how he managed to keep his amazing attitude with hours like that, but as the first person I saw every day (my husband was usually still asleep when I went for coffee), he really started every day out for me with sunshine! Some of our other stellar crew: Apple, both bartender/waiter in the deck bar and wine steward in the dining room. She’s also phenomenal, again greets you by name, and knows your preferred drinks within a day, and can recommend others based on what you seem to like. She went out of her way to make other things special, too, whether your food, dining table, just anything. And she’d come over and say hi and see how you were doing, even if you weren’t seated in her area. After our first dinner without her, we asked to be seated at one of her tables every other night. We also made that request, because then our waiter would be the same – Deva! He was fun, funny, helpful, entertaining, and always wanting us to enjoy our time. Again, he provided breakfast service on the Verandah and dinner service, and even if he didn’t have our table at breakfast he would come by to say hi and make sure we were being taken care of. Noel was also another of our favorite bartenders/waiters – we mostly saw him only in the deck bar, but he would also always go out of his way to make sure we had everything we needed, could suggest alternative drinks, etc. I must also mention that every other crew member we came across, from people-facing, to kitchen and laundry, to engineering/maintenance – they always greeted you with a smile and wished you a good day! Really, I don’t know how the crew knows your names so quickly (I do know they post the photos in the galley, but still!) and what you like, OR how they keep their amazing friendly and helpful attitudes when they work the hours/days they do – whatever Windstar does to train their staff really makes the trip the absolute best! The funny thing is, the few times we saw officers (pretty rare), they were the least friendly! FOOD – from good/very good to excellent! For dinner, your entrée is cooked when you order. And if everyone goes into the dining room at the same time, there may be a bit of wait. But well worth it. Most of our dinners were excellent! With good variety from meal to meal, plenty of options of different meat, fish and vegetarian. We often chose to split an entrée as a starter and that was never an issue. If you want to blend two entrees – no problem! Two starters – no problem! Portion sizes are good, too, so you can avoid overeating (unless you over-order ). Plenty of greens available. We wished there’d been a pizza place or pizza on the menu – never appeared once and I bet the kitchen could make a mean pizza! Breakfast doesn’t start til 7am, which seems late to me, is outside or inside at the Verandah – buffet eggs, pastries, fruit bar, cold cuts and cheese, with bacon/sausage and potatoes. Fruit smoothies, too. Made to order specials every day (several kinds of benedicts, fruit pancakes, waffles, etc) and you can also order eggs any way you want every day. Full coffee service (brewed, lattes, etc). Another breakfast option, though, is the Yacht Club, which opens at 6am with coffee any way, pastries, smoothies, fruit and yoghurt. Lunch is also in the Verandah, and is full buffet with a huge salad bar, several hot options, a carving station with one different meat/fish every day, dessert bar. Lunch was usually pretty good, you’ll find something there, or you can order the special hot sandwich of the day (reuben, monte cristo, etc) or a grilled chicken sandwich or hamburger. Any pasta on the buffet was usually overcooked, but that’s hard to do. Our least favorite food was usually desserts – the lunch desserts often seemed tastier than the dinner. The sorbets were good, and they would have different ice cream flavors, but the cakes, puddings, etc, usually fell flat. There is one specialty dining restaurant, where you’re guaranteed at least one seating – it’s actually in the breakfast/lunch spot on the verandah (outside, but covered) and they put out tablecloths and candles. Same menu all the time, but they have steak (no lobster), which you don’t get much of in the regular dining. The steak was very good, but nothing else was better than the regular dining room, other than eating outside. We liked the dining room selections better so didn’t go back. They actually offered on-deck dining twice on our cruise – grilled meats and a salad and dessert bar. Food was good, but offerings not as good as the dining room – and since there’s very little seating, you had to book a reservation as soon as it was announced! We loved being able to sit outside as the temperatures were perfect. One night, dinner was a barbeque on the deck – this was AMAZING! The salad bar, cold cuts /cheese and dessert bar were huge with a ton of variety. There was fresh grilled lobster tails and lamb chops (while you waited), chicken, paella, and probably so much more I’m forgetting. Thank goodness again for a small ship, where lines were short and there’s room for everyone to sit outside on deck, once they added more tables and chairs (removed lounge chairs). And, of course, both the single and duo musicians played while you ate – really lovely. And one day there’s a special beach barbeque where the crew moves everything to a private beach and freshly grills hamburgers & specialty hot dogs, and arroz con pollo in the big paella pan, along with providing a veggie/salad and dessert buffet. You can sit in your beach lounge chair, or at one of the dining tables they set up. They also bring along full bar service (pay according to your drink package, if any). BEVERAGE / LAUNDRY PACKAGE – about a week or two prior to the cruise we received a notice of a discount package that would include our tips (they will charge you $13.50/day each no matter what), laundry service, internet service and a premier beverage package (includes all cocktails, all wines by the glass, and full minibar). We chose to do this for each of us. It seemed to make sense if we had 4 alcoholic drinks per day each. Which didn’t seem so unreasonable if you thought you might have a beer at lunch, a cocktail at sunset and two glasses of wine at dinner. And that’s probably about what we averaged. We loved the convenience of turning our laundry over in the morning and having it back by 5pm every day! They handled it all perfectly, including the cold water wash. It allowed us to pack a bit less, and we liked that, too. I would be we about broke even on this discounted deal. ENTERTAINMENT – the crew does a talent show – do not miss it! It takes guts, folks, to get up in front of a crowd and sing, dance, play music, or put on a skit – kudos to them for making it so fun! They appreciated our encouragement and applause before during and after the show. We missed the line dancing they did on deck one night – we hadn’t realized it was the crew starting it off (for 20-30 minutes) and thought only it was music for passengers. The music duo played mostly older music that at least was good background for the lounge and bar, and there was a solo male who played a bit more current music at the bar. One of the at-sea events was a towel animal “seminar” – it was not a convenient time for us, so we missed it – wished they’d had more than just the one. Also, we’d heard their galley tours are fun, but they never did have one on our trip – wish they had! SPA - we didn’t use – prices seemed a bit high for massages, nails, etc. But they did have stretching and yoga classes almost every day, though I heard it was hard to do some with the ship’s movement! There’s basic gym equipment, but it’s older. DECK CHAIRS – there aren’t enough to go around. And unfortunately, people go up early and put stuff on the chairs to hold them, but don’t show up for hours – some seemed to be vacant all day. Windstar should not allow this and should either provide more chairs or move belongings if a chair has been vacant more than an hour. We could usually find a table and upright chair at the bar. SHORE EXCURSIONS – the good thing about going with Windstar’s is that if you’re late, or your port is canceled, etc, Windstar handles the logistics. For most of the ports, you’re a ways away, and not within walking distance of anything interesting, so you’d have to book a private tour or cab if you don’t go with Windstar. However, it always feels like you’re paying too much for Windstar’s, especially when you consider the number of people going (usually 20-30 on the ones we went on). Know that some ports are docked at a pier and some anchored and you’ll need to take a tender. Windstar sometimes uses a zodiac boat (like a blow-up/pontoon) and sometimes local boats and sometimes it can be challenging to get onto the boat and/or out of the water – you definitely want water shoes or sandals – good strong sandals might be best if you plan on leaving them on and hiking/walking in them. CARTAGENA City Highlights – the fort, the dungeons (now artisan craft shops), the cathedral and the old town. We enjoyed this. The amount of time allowed for shopping was plenty. Liked the goods and prices at the dungeons a bit better than in the old town. Old town was pretty and well maintained, with some cools shops and restaurants – we really didn’t need any more time than the extra 40 minutes provided. Our guide provided good narrative. You could always go out on your own ($20-$30 cab ride each way?) and just go to the old town (Bocagrande?), but going with an excursion PANAMA CITY - Best of Old & Modern Panama – they don’t tell you it’s an hour bus ride to get to the city. The first part of “Old” means some boring ruins and a museum with a quick run through – with how Panama City came into being. More boring. You barely see any of the current modern city as you ride through with the bus, just that it’s dirty and uninteresting. Our driver was unaware of the upcoming Christmas parade and we got detoured and delayed. Then to the colonial “old city” with is barely in a gentrification stage – some quaint façades of old homes and buildings, but no time to shop or browse in the few stores. Then on to a marina area and a restaurant for dry fish or pork and rice and overcooked veggies, before the one hour ride back to the yacht. Wouldn’t do this again, though we did figure out we would not come to Panama City if we ever returned to Panama (expats must be going to the countryside – this did not look enticing at all). Also heard the locks and boat tour was not very good. PANAMA CANAL TRANSIT itself (on the yacht, not an excursion) – phenomenal. We were lucky with sunshine and beautiful weather, and our original start was rescheduled from 4am to 8am. They brought a guide onboard to narrate what was happening all the way through, but the ship’s speaker system wasn’t working and you could only hear them in two locations (that didn’t have the best viewing) – so we went through without hearing the details. PEARL ISLANDS – we anchored, they lowered the back exit and discovered the seas were too rough to go out. So we waited another two hours to see if they would calm and they did not. So we raised anchor and headed off to Isla Parida a day early. Somehow the crew managed to pull off landing at Isla Parida a day early, and a new stop in Puerto Jimenez to replace this one! ISLA PARIDA – this is the private beach where the entire crew gets off to set up and pull off a beach barbeque. They did a phenomenal job! They also bring the yacht’s own beach toys and kayaks. And there are plenty of lounge chairs and dining tables. See the food section above for the food. The hike they offer as an excursion is not worth it. You can walk the loop trail yourself, having a guide didn’t offer much benefit; the trail is a bit strenuous in a few parts. If we had known they had the beach barbeque there when we booked our excursions, we might not have booked the hike. PUERTO JIMENEZ - Tropical Gardens & Beach Scape - we were not told before booking it was an hour local boat ride across the gulf to visit the gardens (and that some of us would get soaking wet), nor that we would not have an opportunity to go into town when we did this; based on the port talk we thought we would end up in town and be able to spend an hour there if we wanted. The boat took us over by a bunch of pelicans in trees over the water – really not that interesting. The gardens were interesting, but really no birds (two toucans you could barely see as they flew by, and two scarlet macaws so high you could only tell what they were by their shape) and we were much more interested in seeing birds than the few orchids we actually saw. They should not have included the beach time - it's not a good beach there, and only one person did while the rest of us sat around for over 30 minutes waiting! QUEPOS – Manuel Antonio National Park Nature Walk – this is a quick bus ride from the pier. There weren’t as many varieties of wildlife as we might have expected, but we probably saw 8 to 10 sloths! Several were moving, and the guides have little scopes so you can look through a telephoto lens and see them up close; otherwise they are quite high in the trees and hard to see, much less get a good photo. The guides are also good at spotting other rodents, lizards and crabs. We finally saw a group of capuchin monkeys as we were about to leave the park – and we felt like it’d been a pretty good trip. There’s a break for a beach/swim spot, but it’s a pain to carry your stuff around on the walk, so that was a bit of a waste of time. We left and walked on our own for that 30 minutes until we met back up with the guide again. It’s important this tour is early morning, as only a certain number of visitors are allowed daily and once they reach their limit, they close, only re-opening later once a certain number have left. It’s also nice to walk through when it’s a bit less crowded. The marina where you tender to is a nice little place with a variety of restaurants and bars and a few cute boutiques. We had sushi at the restaurant Sunrice, with fresh tuna from the local fishermen – a much appreciated change of pace from the cruise meals. Town is only a few blocks from the marina, also walkable, for your standard tourist shopping. SAN JOSE – city tour and aiport transfer. As noted above, disembarkation was poor and we were an hour late to start. There were only supposed to be folks with the airport transfer and one hotel transfer on our bus, but somehow a number of people were booked into other hotels and thought they could find their way from either the airport or the other hotel, not really checking to see how far their hotels were from those drop-offs. We had also picked up folks from the Wind Star sailing ship which had docked right next to us, and they had told passengers to get on our bus and they would be dropped off at a downtown hotel – and they weren’t supposed to be. It was all a cluster. The San Jose city tour was worthless. The city is ugly (1960’s/1970’s almost communist-era looking architecture) and crowded and a bit dirty, though there are pedestrian ways for shopping. We went to a gold/currency museum that was half closed (not that interesting) and the Opera House (where we could only get into the lobby), and mostly dealt with traffic. I would have no interest in seeing this city. Waiting at the airport for 4 extra hours would have been preferable. Read Less
2 Helpful Votes
Sail Date: December 2018
Decided to try Windstar after liking the smaller ship experience on Viking and Azamara and Viking River. Overall, the food was very good, the crew friendly and eager to please however we started off by delaying our sail away by a day due ... Read More
Decided to try Windstar after liking the smaller ship experience on Viking and Azamara and Viking River. Overall, the food was very good, the crew friendly and eager to please however we started off by delaying our sail away by a day due to "two small holes" in the hull that required underwater welding. This resulted in a sea day instead of our scheduled port of call in Cartagena which was the main reason for some passengers picking this trip. There really is not much to do on such a small ship on sea days - they could easily schedule more activities such as Trivia or quiz shows, but don't. During the first sea day, we hit some swells that resulted in furniture sliding across the floor, broken glass during a group screening of a movie on the Panama canal. They aired the film later on the in room TV but the sound never worked. They had open bar for one day to make up for the missed port, but that doesn't really do it, especially for those who didn't drink. The food overall we very good quality, but with there could have been more variety and I would have appreciated some menu selections reflecting the local cuisine. The staff seemed to bend over backwards for those passengers with multiple food allergies. The ship's excursions where easily double the price of Viatour or shorexcursions.com for the exact same activity. A few of the ports were "in the middle of nowhere" so unless you like hot, humid, sunny beach activity, there was not much to do. The weather in December in Central America is very humid - we had little rain and temps in the 83-90 degree range and we were all sweating like pigs. The gym is TINY and very hot - if there are 3-4 people in there it is too crowded. Someone took the 5 lb weights early in the cruise and the staff never did find or replace them. Lots of complaints about the sports platform not being operational at all during this cruise and the week before coming form Barbados to Aruba - we had not tried it before but were looking forward to using it so this was a disappointment too. The room itself was small but had adequate storage, no USB ports and one US and on European outlet by the bed. The bathroom was small with one of those plasticy shower curtains that some don't like (doesn't bother me). Our cabin steward kept it spotless. We met many friendly passengers, mostly in their upper 50 to lower 70's, mostly retired and very well traveled, mosty repeat Windstar customers. A common theme was the man wanted to see the Canal (the engineering, etc) and the woman wanted to go on a cruise. Some remarked that this Windstar cruise was not up to par in comparison to their previous sailings. Read Less

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