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4 Helpful Votes
Sail Date: June 2019
Booked a year early as a medical report put this to be probably my last cruise. Period. First I received a few days in advance that one port would be eliminated due to repairs needed to be done in Malaga meaning an extra day annoyed! ... Read More
Booked a year early as a medical report put this to be probably my last cruise. Period. First I received a few days in advance that one port would be eliminated due to repairs needed to be done in Malaga meaning an extra day annoyed! Then off we go with a dicky propulsion unit needing divers etc in Malaga Malaga was fine as we knew we had an extra day but soon after arrival we were told that we had to stay another day meaning 3.6 days in Malaga ! See my extra info on divers later. So we left Malaga but the next announcement was we had norovirus which started to kill the pleasure even more. We raced at 22 knots to venice . It was just as we left Venice we met the USA divers who told a slightly different story . The Malaga stop had not had Spanish diving approval which took some time before two faults we found . The repairs needed that extra day after all but even then the divers explained they had to dive in Venice BUT these was only allowed with Italian diver plus. The divers were leaving Venice to check out the bits at split and that is where I did not see them any more. P&O never explained all this and generally were poor in information . The norovirus controls were lifted at about 2 thirds of the cruise ! So P&O will probably point at their terms of business in removing a ports for repairs and Put norovirus down to other reasons. As this was to be my last cruise I can only explain that after a multicruise life this was a different P&O and a poor show even though some items were good. As regards the Arcadia as a ship I comment it is poor with 30 seat only cinema, a dining room aft which to my 91 year old near cabin user in B2 as against my B22 Was a trek ! The spa helped my poor feet in place of a massage due to walking round Malaga on a Sunday with not much open. I,m home sad at this last cruise and leaving my view of modern P&O to be forgotten. Nothing can compensate for that last bad cruise but nothing likely to come....will tell you if! Read Less
2 Helpful Votes
Sail Date: November 2018
My wife and l wished to go back to Praidi Vitoria in the Azores as the last time we visited the lsland it was raining so hard we did not get the chance to appreciate it. We booked on Arcadia as she was visiting Prai di Vitoria and Ponta ... Read More
My wife and l wished to go back to Praidi Vitoria in the Azores as the last time we visited the lsland it was raining so hard we did not get the chance to appreciate it. We booked on Arcadia as she was visiting Prai di Vitoria and Ponta Delgada,sailing on 21st November 2018 which we realised was a slight gamble with the weather at that time of year. The boarding of the ship went very smoothly and it was from the City terminal,Southampton which we had never sailed from before. Our cabin was a P B grade inside and we have used this type of cabin before so no great surprises as it works for us . The one surprise we did have was that in the midships section on B deck it was the only inside cabin and opposite us was the top of the range suites. The position of the cabin meant easy walking distance to both the Crows Nest and the Belvedere buffet restaurant. As it turned out it was not a good choice as the cabin was really noisy not just motion of the ship which we expect but on one side was a locker where they stored bottles and cans etc and next to it was a door to possibly an air con room? Which rattled all the while and on the other side a stewards pantry which also seemed to have extra noise . l mentioned this to reception and they sent someone up who seemed to think it was just ship motion and of course he came in the day time not the middle of the night. They did offer to move us down to G Deck which is not where we like to be so we declined and spent the cruise with ear plugs in and very little sleep at night. So personally we would not recommend that cabin and thought it was graded too high for its position but it was our choice to stay so we cannot complain. Regarding the cruise it all went well to Lisbon then the Canary Islands but after we had visited Madeira with a welcome overnight we had the news that we would not be visiting the Azores due to really bad weather coming across the Atlantic and would now be going to Cadiz and Vigo in Spain as an alternative. Although very disappointed we think it was a wise decision by the Captain and we did seem to keep ahead of any really rough weather and whenever it was rough at all the Arcadia seemed to handle it very well with the stabilisers out. Our call to Vigo was made that bit more enjoyable as the ship stayed till 10pm so we could go ashore and see the Xmas lights , then as we left we were advised the Bad weather was catching us up so the ship put on extra speed and we arrived in Southampton on Thursday evening instead of Friday morning. We have only given a low rating as it was not quite the cruise we booked for other than the bad choice of cabin everything was more or less good. We did freedom dining and found the food good and the revamped crows nest was nice either in the day or at night. The entertainment was very poor except for the Headliners theatre company who we thought very good considering some of them where on their first tour. The Captain was very informative keeping us up to date on weather and destination and the library was well stocked with books so we could relax and enjoy the cruise Read Less
Sail Date: November 2018
was our 50th wedding anniversary, decided on this one to celebrate, we had a lovely time made some lovely friends in table sharing, crew were great and friendly, our cabin crew and table waiters were really great people who could ... Read More
was our 50th wedding anniversary, decided on this one to celebrate, we had a lovely time made some lovely friends in table sharing, crew were great and friendly, our cabin crew and table waiters were really great people who could never do enough for us. we enjoyed the evening entertainments, especially the "headliners" who were very professional. but indeed all the entertainment were first class in our view, the weather in the Canaries was really nice, 25 c and blue skies, we had nice days out during our own thing, and then went back onto the sundeck, lovely relaxing days, sad to miss out on the Azores, but the captain explained it was due to bad weather and he was taking into account the welfare of all on board, which -everyone we spoke to agreed, it was just one of those things, we went instead to Cadiz and the Vigo in Spain. still enjoyable. we thought the dining experience was nice, the Meridian dining at night, with a nice and a relaxed buffet style at any time if you wanted it toward top deck, all in all great experience. embarkation and disembarkation was so easy, so much easier than flying. thanks guys Read Less
11 Helpful Votes
Sail Date: August 2017
First time in the Arcadia and it was absolutely first class. The entertainment in the Palladium was second to none and as good as any London West End Show. Evening dinner was very good although there could have been a better choice in the ... Read More
First time in the Arcadia and it was absolutely first class. The entertainment in the Palladium was second to none and as good as any London West End Show. Evening dinner was very good although there could have been a better choice in the buffet. I can only imagine the negative reviewers were probably too fussy. This was the best cruise we have ever been on and just right for an adult cruise. There was no smut at all at any of the entertainements. The trips were well organised and daytime entertainement very good. I did feel that there could have been more shops and the goods in the shops were very expensive. Some of the grade of clothing could just as well have been bought at Primark. Clothing was unnecessarily expensive. It was very easy to get round the ship which is medium size. I would certainly go on the Arcadia again. Read Less
2 Helpful Votes
Sail Date: July 2016
Dinner first night was mediocre, had to share a table with a couple but next night they chose to sit by the entrance, perhaps because they were t-total. Next night food again was average apart from the asparagus which resembled more like ... Read More
Dinner first night was mediocre, had to share a table with a couple but next night they chose to sit by the entrance, perhaps because they were t-total. Next night food again was average apart from the asparagus which resembled more like floppy green beans delicately balanced over an egg. No way could you have done that with fresh asparagus. Following night had a potatoe on my plate that you wouldn't have fed to a pig. When asked if I enjoyed my meal, my reply drew the attention of the manager. Another problem was if you ordered your wine after the food, it wouldn't turn up until half way through your main course. We complained in the end. We were told to order our wine at lunchtime and were informed that P&O bring all their food onboard at Soton FROZEN, nothing fresh. I'm pretty sure I once upon time saw an ad with a chef buying in a local market? It's fantasy. The Food & Beverage manager wasn't interested, he said it was the same process on all their Cruises. I asked him if he had been on a P&O ferry, to which he laughed, until I suggested he should as the food was better. Read Less
Sail Date: April 2015
We were aware of some of the negative feedback about Arcadia before we set sail; however, we decided to be open minded about everything. It's fair to say, there will always be parts of a cruise that could have gone better, but for us, ... Read More
We were aware of some of the negative feedback about Arcadia before we set sail; however, we decided to be open minded about everything. It's fair to say, there will always be parts of a cruise that could have gone better, but for us, the 17 day Eastern Med cruise went without a hitch. Arcadia was spotlessly clean, with attentive and helpful staff wherever we went on board. The passenger areas are vast on this ship, and we were never aware there were around 2000 people on board. There are an array of quiet lounges, coffee bars etc, together with an excellent choice of food served in the Meridian and Belvedere Restaurants. The evening shows in the Palladium Theatre were both varied and of a very high standard, with the Arcadia cast really giving their all at each performance. Our overall impression of Arcadia is that she is a lovely ship with great facilities, but lacks any 'wow' factor compared to other cruise ships which is shame. All ports of call were excellent and bar Gibraltar, we had enough time to see everything we wanted to. When we booked this cruise, the itinerary said that departure from Gibraltar was early afternoon, where in reality, we were told to be back on board for mid-day! I know P&O will say that it reserves the right to change the times, but we really did not have anywhere near enough time. The ship left late anyway owing to the numbers of passengers queuing to rejoin the ship. A few things we would mention. P&O need to be mindful of trying to extract every last pound out of their passengers. We seem to be besieged by the ship's photographers wherever we went, whether disembarking at the ports, at sail-a-way parties or at dinner. That's OK to a point, but it did become a little annoying at times! The photographs then appeared in the gallery at £11.80 each. A member of staff told me that around 60% are not sold and are destroyed. Perhaps if they were priced more sensibly, sales would increase and it might reduce wastage at the same time! We felt the biggest rip-off of all was a 'behind the scenes' tour, which was advertised in the Horizon paper. As this was something that really appealed to us, I rang reception only to be told the tour was priced at £75 per person! Come on P&O, can't you at least give something back to your loyal customers, rather than view them as cash-cows! We sailed with Celebrity a couple of years ago where such a tour was complimentary, and we didn't pay a dollar to be on the bridge for half an hour with the Captain! Shame on you! Read Less
Arcadia Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.5
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.6
Family 1.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.1
Value For Money 4.0 3.4
Rates 4.0 3.7

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