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3 Helpful Votes
Sail Date: January 2019
Opportunity to transit Panama Canal.Embarkation excellent. Cabin reasonable. Staff very friendly and helpful. Special mention to Sam for port excursion talks- excellent and Albano our cabin steward who was excellent. Misty Blue trio very ... Read More
Opportunity to transit Panama Canal.Embarkation excellent. Cabin reasonable. Staff very friendly and helpful. Special mention to Sam for port excursion talks- excellent and Albano our cabin steward who was excellent. Misty Blue trio very good and sail away parties enjoyable. Downside lack of dress code enforcement- on formal nights people seen in shorts, t shirts which spoils it for those making an effort. Quizzes every night in almost every bar- bad if you don’t like quizzes -crows nest should be a quiz free zone!! Too many smoking areas around the ship spoiling the walk around the promenade deck!!! Smoking rules not enforced especially round the pool in the Aquarius bar. Booked the Ocean Grill and Sindhu on a few occasions as we didn’t like queuing for food -menu limited and fish in Ocean Grill very dry- staff good though. Had to ask for more toiletries when ours ran out which is bad. Ship had so many leaks so buckets wer strewn around the deck -not very nice. Seemed to be too many passengers for the size of the ship- had to wait ages for lifts- ok for us but people with disabilities suffered. Sometimes couldn’t get into the theatre as people had been reserving seats early on.Lack of performances from Headliners. Guest speakers on the whole were very entertaining. Captain’s cocktail party was farcical -too many people in the Neptune bar to be enjoyable. I don’think we will travel with P and O again as we have travelled with Cunard before and although more expensive it is a little less like a holiday camp. Read Less
6 Helpful Votes
Sail Date: August 2018
We tended to have 2 mini P&O cruises a year, 3-4 day breaks, sometimes to the same location.Over these last few years, these have been on the Arcadia.Whilst we have never had reason to complain about the ship or cabin, there is cause ... Read More
We tended to have 2 mini P&O cruises a year, 3-4 day breaks, sometimes to the same location.Over these last few years, these have been on the Arcadia.Whilst we have never had reason to complain about the ship or cabin, there is cause for concern in other areas.The cabin steward is always helpful,and the cabin maintained well. Where I feel the standards have dropped, is with the quality of the food & service. The food at all meal times, appear to be prepared on a tight budget, with a limited amout of choice over the period of cruise.The speciality eating venues, are regularly pushed, at very high premiums.I honestly feel the service was better, when you tipped the waiters at the end of the cruise.There is no insentive for them to provide exceptional service, as tips are already included. The entertainment is average, and passes the time away, drinks & wine prices increase year by year. the excusions barely provide value for money. We have cruised with P&O for over 8 years, we have to change. We had booked a 3 day break for June next year, but are prepared to lose the deposit & cancel. ; In the checkin area's before we boarded, we spoke to several first time cruisers, & we sang the praises of P&O. During the cruise these same people were saying never again, we inclined to agree . Read Less
5 Helpful Votes
Sail Date: July 2018
We have always wanted to sail on Arcadia so for our 35th wedding anniversary that is what we decided to do. We chose this particular cruise because it was a discovery cruise with new destinations we had not visited before and we were not ... Read More
We have always wanted to sail on Arcadia so for our 35th wedding anniversary that is what we decided to do. We chose this particular cruise because it was a discovery cruise with new destinations we had not visited before and we were not disappointed. Embarkation went well, straight through and onboard in under 10 minutes ( probably because we were the last coach to arrive having been held up waiting for 2 passengers). Our aft facing cabin was very comfortable and was kept nice and clean by our cabin steward Ajay. Our only complaint about the cabin was the grubby glass on the balcony, it was in need of a good scrubbing not just a wipe over. We found the service in the MDR to be very slow and miserable, when asked for a table for two on our second visiit (and last) we were taken to a table for four, when this was queried the waiter turned and walked away leaving us standing there like lemons. When he returned he took us to another table for four but said we could have it for two?? Yes we were confused as well! The buffet was not much better. Food was ok depending on what you had but not always hot. Thank goodness for The Ocean Grill! Yes you had to pay a service charge but the food and the service was amazing. The entertainment was good, the Headliners were the best we have seen and the comedian Fogwell Flax was brilliant! Disembarkation is another story, it was an absolute shambles. They crammed too many people into the Meridian dining room, no numbers given out and we were held there for 1 1/2 hours - not good!! Would I sail with P&O again - yes Would I sail on Arcadia again - no, she is not the best ship on the fleet by far Read Less
2 Helpful Votes
Sail Date: July 2017
Family holiday with my elderly disabled mother, the Norwegian scenery was breath taking and beautiful, easily accessible and stress free with the wheelchair, embarking and disembarkation. The staff were polite and friendly most of the ... Read More
Family holiday with my elderly disabled mother, the Norwegian scenery was breath taking and beautiful, easily accessible and stress free with the wheelchair, embarking and disembarkation. The staff were polite and friendly most of the time, however we had high expectations of the food that we were told by pervious cruisers was out of this world, but the food was of adisappointing standard,very small portions, not always as expected or discribed on the menu, wafer thin sirloin steak, burnt beer battered cod,dry pan fried chicken, 1tiny lamb cutlet the size of a lolly pop, "for an adult male," bitterly dissapointed. The timing of the entertainment and dining were difficult to coordinate. Really enjoyed the sail aways and the lectures on the Vikings, but felt not much to do on sail days for the younger cruisers. The ship looked tired and old fashioned, I guess my expectations were to high,although other multiple cruisers in our party felt the need to apologise to us as they've never experienced a cruise of this average/ poor standard. We will think twice about sailing P & O again. Read Less
9 Helpful Votes
Sail Date: February 2017
A family group of 6 booked 5 cabins for a quick getaway. Embarkation at Sydney was so quick due to a wonderful staff member giving us priority boarding. That is when our troubles with passengers started. A very angry man tried to accuse ... Read More
A family group of 6 booked 5 cabins for a quick getaway. Embarkation at Sydney was so quick due to a wonderful staff member giving us priority boarding. That is when our troubles with passengers started. A very angry man tried to accuse the younger ones of cutting in but thanks to lovely staff we tried to ignore them. The ship was nice but I was not impressed with such low ceilings and missed having a central atrium where it was nice to sit and relax with a great coffee. I found the rooms were a decent size but my carpets were very badly stained. We had fantastic dinner companions but I was quite upset by the stares from other passengers constantly. I know some had originally thought we were entertainers (due to the young girls having very bright coloured hair). Most meals were wonderful, my family's only wish was for crispy bacon of course being British they only served boiled bacon. I did enjoy the shows but found no real entertainment during the day, probably due to it only being the short sector. Our biggest concerns were the rudeness of the British passengers and comments that were made to the girls even though they were dressed quite appropriately. Most staff were excellent the only problems were the usual with new staff starting as the same day as us. Bar staff fantastic, reception staff need to be made more aware of Australian rules and regulations( in regards to immigration) as we kept being given different info in regards to our disembarkation in Brisbane. Coming from Brisbane myself I felt embarrassed about where we had to dock but the staff there were amazing. Read Less
3 Helpful Votes
Sail Date: August 2016
We went on our first cruise with our daughter and their four children, we chose the Ventura thinking it was large so have plenty to do. We live in Southampton area so also a benefit. The embarkation went very smoothly although one lady ... Read More
We went on our first cruise with our daughter and their four children, we chose the Ventura thinking it was large so have plenty to do. We live in Southampton area so also a benefit. The embarkation went very smoothly although one lady attendant did tell my husband to keep moving when he stopped fo a breather when walking through the departure loung which we felt quite rude as he is a very poorly man. We had a four birth inside cabin and shared with our 16 and 17 year old grandsons which was fine apart from once the two ladders are in position for the top bunks you need to be a bit agile so that you can move under them to lower bunks, cabin was however fine. We found that the ship was too big for my husband as it was too much walking to get to the restaurants and theatres etc so we borrowed a wheel chair which was a big help however the lifts are very busy at meal times in the evening so you can wait with frustration as lifts come and go with no room for a wheelchair. The theatre was popular so you need to get there as soon as you have finished your meal, we were first sitting and found that we should leave the restaurant by 8 pm to get along to the theatre for the show. Sadly there was very little for our two grandsons to do so they were quite bored, Internet was too expensive so we didn't get that though it would have helped. It said on the itinerary football but when they went there adults were playing tennis in the area, I think this was due to there being only a handful of their age group on board. There were a few films on but for children only Jungle Book one afternoon and a Skywars film which they are not into. The two smaller children that our daughter had in their cabin had a wonderful holiday and really enjoyed the children's clubs every day however she was able to put them in at 2 pm for the afternoon but the adult film started at 1.30 so they couldn't even see that. The restaurant food was nice but repetitive on the Ventura though I'm told by avid cruisers that other ships had not been so repetitive. The free dinning food was all nice as well though finding a table for a large group can be tiring. Soft drinks for the children were expensive even if you buy a drinks card. All the staff on the ship were very attentive and couldn't do enough for you, cabins were kept clean and bedding changed if the smallest mark was seen on any of the bedding. Our daughter and the children have said they will never do another cruise however my husband and I are going to try one more on a smaller ship just to see how they compare. By the way they provide shuttle busses at every port but don't just jump on it and pay £4 each way as sometimes it's not far to walk. Read Less
34 Helpful Votes
Sail Date: March 2016
This was our first P&O cruise, and we had high expectations. Our cabin was good and activities, including entertainment and daytime talks, were all good to excellent. I particularly enjoyed the daily cricket matches run by Adam - ... Read More
This was our first P&O cruise, and we had high expectations. Our cabin was good and activities, including entertainment and daytime talks, were all good to excellent. I particularly enjoyed the daily cricket matches run by Adam - excellent. Most staff were polite and helpful, but we found some Reception staff unhelpful and slow to get back to us. My biggest problem was with the food. I am vegetarian, and found the choices limited and often poorly presented. We opted for set dining in the Meridian Restaurant. We have enjoyed this set type if dining on other cruises and as one of our party had mobility issues restaurant service was preferable. Examples of food I was offered included a potato sandwich (not even any butter, and I was told it was a vegetable sandwich) and risotto that was a solid lump of rice with very little else added! I asked for brown bread sandwiches and was told brown bread is only used for fish! The meat eaters in my party were bored with very similar choices day after day, and some of the meat was very tough and unedible. We all found the pseudo language which regularly had to be interpreted for us very tiresome, and strange dishes and combinations of flavours odd and off putting. The lunchtime buffet in the Belvedere Restaurant was much better and had a wide variety of choices. Waiters and restaurant staff were helpful and always polite. It was such a shame they had to serve such poor quality food. One other thing that caused us problems - my husband has severe migraine if there are bright flashes, and he always finds the presence of photographers a challenge, particularly on formal nights. There must be other people who are affected by this? All in all, we enjoyed the cruise, but would have struggled with more than 3 weeks of the food! Labelling of the decks and venues on the ship is poor. Why does each deck have a name, a number and a letter? Simplify this P&O! I was really pleased that the pools had fresh water, as opposed to sea water on some other ships. The gym was well equipped but there were often no wipes or towels. The Palladium Theatre is excellent. The only concern we had was the obsessive use of the smoke machine, regardless of its relevance! One other thing that caused us problems - my husband has severe migraine if there are bright flashes, and he always finds the presence of photographers a challenge, particularly on formal nights. There must be other people who are affected by this? All in all, we enjoyed the cruise, but would have struggled with more than 3 weeks of the food! We expected better from P&O. Read Less
Arcadia Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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