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2 Helpful Votes
Sail Date: August 2018
6th cruise with celebrity....will choose no other from now on. Boarding was a breeze with plenty of staff to assist if needed. Nice touch, getting a glass of mimosa, orange juice or sparkling wine as soon as we boarded. Dining ... Read More
6th cruise with celebrity....will choose no other from now on. Boarding was a breeze with plenty of staff to assist if needed. Nice touch, getting a glass of mimosa, orange juice or sparkling wine as soon as we boarded. Dining room service was very professional. Great service from Roberto and Garth Had a window table most evenings. Very special mention about sommelier, Maggie. She was very attentive, provided excellent wine choices and is a credit to Celebrity. Best sommelier we have met. Usually ended our meal with a glass of dessert wine or liquors and coffee. Very fine dining indeed. Food was superior. Beef and lamb so tender and flavourful. Many food choices. More than enough to satisfy even the finicky eaters. Desserts were always grand. Creme Brulee, Bananas Foster, Cherries Jubilee etc etc. My partner raved about the apple pie (ordered it several times) We always choose an aft concierge cabin if possible. Best cruise yet. We will return. Read Less
8 Helpful Votes
Sail Date: April 2018
The Queen is lovely, but the food and service is very low. Examples: The purser has no one and two dollar Euros for you to pay guides with. They had 30 cents, Euro, for the entire boat and would not ever tell you if they would be getting ... Read More
The Queen is lovely, but the food and service is very low. Examples: The purser has no one and two dollar Euros for you to pay guides with. They had 30 cents, Euro, for the entire boat and would not ever tell you if they would be getting more. The check in people are rude, even a bid mean, and love to tell you no to even the simplest request. Most of the help is from Romania, but it felt very old Soviet Union type of horrible service. The beds are rock hard, the food portions are very small, but the staff in the dinning room are good. The lunch buffet has two types of lettuces and no fruit, desert bar, cheese or cold cut, or any fresh meat being cut by anyone. In fact, you never smell any food being prepared. Our best guess is it all is premade and reheated on board. Read Less
1 Helpful Vote
Sail Date: October 2017
We wanted to see the cities on the itinerary. We found the easy walking group catered for our needs and the guides were all excellent and very informative. The dining facilities were very good with well balanced meals and a second ... Read More
We wanted to see the cities on the itinerary. We found the easy walking group catered for our needs and the guides were all excellent and very informative. The dining facilities were very good with well balanced meals and a second option for breakfast and lunch if needed in a quieter environment. The main dining room in the evening with over 180 passengers was impossibly noisy and it was difficult to hear the conversation at our own table. Could 'any time' dining be introduced which may lessen the large number of passengers who all arrived in the dining room at the same time? The Cruise Director and all Staff were very helpful and efficient - always had a smile and never tired of helping passengers where necessary. They were very polite at all times, which made it a pleasure to sail with this particular ship, as you really felt you mattered. The cabin was well maintained clean and tidy at all times and attention to detail by Maya our cabin steward was much admired. Her service was exceptional. Read Less
4 Helpful Votes
Sail Date: September 2017
We love Celebrity and we love Atlantis. Last year we tried Oceania Marina, loved the food and the cabin but she's not as impressive as the Solstice Class. This was our first time Silhouette. 10 Day Cruise from Amsterdam to ... Read More
We love Celebrity and we love Atlantis. Last year we tried Oceania Marina, loved the food and the cabin but she's not as impressive as the Solstice Class. This was our first time Silhouette. 10 Day Cruise from Amsterdam to Barcelona. Celebrity has definitely upped their game with the food. We found the food to be noticeably improved from our Equinox sailing 2 years ago. We especially loved the Lawn Club (the cookie is a must!). We've always booked Aqua class and this was no exception. We were in cabin 1529, forward, port side. We love the location and it's under the changing rooms so no gym noise. It's also easy to come and go from the pool area. We are staples of the Martini bar and we found all of the wait staff were truly wonderful. We noticed our cabin steward didn't have an assistant. According to her, they no longer have assistance. I felt she did a great job but was slightly overworked. I hope they bring assistants back. We tipped her heavily for always being spot on with fresh towels and keeping our room in ship shape. This was an Atlantis Charter so no drink packages, but we do get extra entertainment, Deborah Cox among many others. The crows was fun and extremely friendly. This was our 4th cruise with Atlantis and would definitely do another. We don't go to the parties much, we are in bed by 10pm usually. We loved Oceania for the cabin and food and slighly higher quality service, but overall we prefer Celebrity. Next May we are doing our first Civilian (Non Atlantis) Cruise on the Solstice, May 11, 2017. Looking forward to great sites, meeting new people, most of all a drink package! Take away. If you're thinking of cruising on the Silhouette, she's wonderful, with great improvements from the Equinox with Lawn Club. If you're thinking of cruising with Atlantis, you won't regret it! With Atlantis the ship has a wonderful energy and the crew really love it (they get tipped 4x from a normal sailing). Everyone is kind and it's whatever you make of it. If you want scandal you can find scandal, but if you're like us and just want to have a pleasant time in all gay setting (no kids), it's awesome but you pay a premium for it. Read Less
1 Helpful Vote
Sail Date: September 2017
This was a 14 day charter cruise from Amsterdam to Barcelona. Embarkation: Embarkation at Amsterdam was remarkably efficient and a master class in organisation. From memory, the time from arriving at the kerb to cabin door was about ... Read More
This was a 14 day charter cruise from Amsterdam to Barcelona. Embarkation: Embarkation at Amsterdam was remarkably efficient and a master class in organisation. From memory, the time from arriving at the kerb to cabin door was about 40 minutes. The cuisine: We tried three of the specialty restaurants and rated the French restaurant - Murano very highly. The service was impeccable, the food and wine superb. The Tuscan Grille and the Lawn Club had that frozen food experience. The steak at the Tuscan Grille had a strange texture, however the location at the rear of the ship is spectacular. The main dining room was the star of the show and how they maintain such fast service for so many people is a source of constant amazement. For every day dining the main dining room is really very, very good indeed. The service: Our cabin attendant was excellent as are all the crew. The constant up sell is a bit boring. Entertainment: We were a bit spoiled as the charter company brought their own entertainment on board alongside the Celebrity team. On the whole it was absolutely excellent. The ship: Although newer than The Summit, The Silhouette somehow lacks the grandeur in part because it tries to be too contemporary and ends up looking flashy. The lawn deck is just great and overall it is an awesome ship Read Less
29 Helpful Votes
Sail Date: September 2016
I have read some of the criticisms of this new ship .....and yes, I can see what some people were writing about ......the very few minor annoyances .....BUT COME ON !!! REALLY ??? This Billion Dollar ship was a joy to be on for 2 weeks ... Read More
I have read some of the criticisms of this new ship .....and yes, I can see what some people were writing about ......the very few minor annoyances .....BUT COME ON !!! REALLY ??? This Billion Dollar ship was a joy to be on for 2 weeks !!!!.......Yes, I did see a couple of little things ....but what I saw more was the hundreds upon hundreds of wonderful touches on this ship - the art work, the fantastic intricate musical instruments theme all around the ship - such as the harp metal work in the main foyer or the violin side walls all along the entertainment areas ....unbelievable concepts and workmanship - the gorgeous specialty restaurants, the breath taking piano and blues entertainment lounges ... I could go on and on but just go on line and check out the beauty of this wonderful new ship. I think some people just enjoy being critical ....it seems to give them a sense of purpose or perhaps they see themselves and some sort of international critics .... but any normal reasonable person would not focus on the few little things and ignore the mind bogling beauty of this ship and it's decor. It is an environment that cost over one billion dollars and it was a joy to be on it ........ The food was great .....not just good ....but great .......we have cruised on 24 ships - mostly H.A. ships and the only other ships that had food as good as this were the Niew Amsterdam and the Rotterdam..... Read Less
7 Helpful Votes
Sail Date: September 2016
They have to stop the smoking on the ship, the casino smoking goes right up into the BB King area, and infiltrates the whole entertainment area. The ship is clean and the staff remains excellent. The ship is considerably larger than ... Read More
They have to stop the smoking on the ship, the casino smoking goes right up into the BB King area, and infiltrates the whole entertainment area. The ship is clean and the staff remains excellent. The ship is considerably larger than Eurodam and Noordam and feels that way, especially when everyone comes on board after tours. The Carnivalization of Holland continues and Holland can do better. The food in the main dining area was as good as other Holland ships and the service was excellent. The wine choices are not good, with the Explore 4 package, and Holland priced decent wines at 50 cents above the $8 maximum drink price, so they could charge the entire $8.50 cent to the passenger. This is truly milking the system. Wines under $8 max ran out in two days on the cruise. Entertainment was excellent the first night when the dancers were involved. Entertainment at the piano bar was fair, but the electronic "grand" pianos were annoying and set at metallic irritating levels. Entertainment in one area(eg dual piano lounge) had to be staggered from the Lincoln Center area, because they have no barriers from one entertainment area to the next--BB King right next to Piano bars, next to Lincoln Center. These problems are deemed fixable in the next new ship and probably this one too, but the ship needs further work. All in all, the Noordam and Eurodam are superior sized ships in our book. Read Less
3 Helpful Votes
Sail Date: September 2016
The dates of travel, itinerary, ship. We were traveling with two others, so the dates of travel were important. The itinerary was new to us, starting in Amsterdam and ending in Rome, was just perfect. We were able to spend 3 days ... Read More
The dates of travel, itinerary, ship. We were traveling with two others, so the dates of travel were important. The itinerary was new to us, starting in Amsterdam and ending in Rome, was just perfect. We were able to spend 3 days exploring Amsterdam, and additional 4 days in Rome. With the visit to Portland in England, the 2 stops in Portugal, and 4 stops in Spain, it made a 5 country visit over 3 weeks very convenient. Also Gibraltar was great. The Koningsdam was a very new ship, with 4 new restaurants, and at least 2 new music venues, there was always something to do. All the entertainment was excellent, from the big room to the small stages, I really enjoyed B B King and the String Quartet. The shopping left a little to be desired, not enough variety, at reasonable prices. A tube of toothpaste was $7 dollars. The service was always top notch, as is expected on any Holland American ship. Our room was an inside stateroom capable of sleeping 3, so it was very roomy, the shower was so nice and big it was a surprise. We had plenty of storage and closet space for the 2 of us. We did two shore excursions from the ship, one in Portland to see the Swans and Gardens as these did not entail to much walking or driving time. Our second tour was in Malaga to see the Picasso Museum and the city. The cathedral was breathtaking. Yes we would do another cruise on the Koningdam, some time in the future. Read Less
2 Helpful Votes
Sail Date: September 2016
I chose Koningsdam because it was brand new and happened to be sailing to my favorite destinations, Greece, Italy, Spain, Sardinia, Sicily, Albania, Egypt. Two ports were aborted, one for weather, one for security. The embarkation and ... Read More
I chose Koningsdam because it was brand new and happened to be sailing to my favorite destinations, Greece, Italy, Spain, Sardinia, Sicily, Albania, Egypt. Two ports were aborted, one for weather, one for security. The embarkation and disembarkation was flawless from my perspective...no issues, minimal wait times. The decor indeed drew you out of your cabin, delightful, plush. Loved the new Danish Coffee Bar, missed the Library, music was the main theme of the ship. Did not disappoint. Entertainment was first class. The variety and caliber was extraordinary. This cruise was port heavy, the HAL shore excursions were very pricey. My goal is to sail on each ship at least once and of course build my Star status. My interior cabin was quite small, but sufficed for one person. I repeatedly asked for upgrades, certainly paid enough for an upgrade, but did not receive one. I hope that changes on future cruises. Read Less
5 Helpful Votes
Sail Date: September 2016
We chose this cruise because it is a new cruise ship and we really loved the itinerary. Overall, we thought the ship was beautiful. Our room was lovely. We liked the layout of the room, with the bed near the balcony. The shower was ... Read More
We chose this cruise because it is a new cruise ship and we really loved the itinerary. Overall, we thought the ship was beautiful. Our room was lovely. We liked the layout of the room, with the bed near the balcony. The shower was great, easy entry and strong jets. We really liked all the available outlets in the room, including usb ports. Large drawers under bed and one closet are taken up by room supplies. We didn't really need the extra space so it was ok. Food was OK. In the past, we have always thought HAL was excellent in food area, but this was just OK. The drink of the day is never listed in the Navigator, you always have to go and ask. Bar drinks were also made from mixes. Do not look for a made from scratch mojito. Sigh! All the staff are obviously well trained and pleasant, but we suspect that there have been cutbacks leaving the staff to do more with less. Our cabin attendants often did not get to make up our room until 2 or 3 in the afternoon, or a turndown until nearly 9 PM. Entertainment has also taken a hit. Very limited choices. And no string quartet in any area after dinner. The movie played every night , blasting away so that you could not have a conversation anywhere on the pool deck lounge areas. And for the folks trying to watch the movie, there were too many distractions..ie ping pong games, kids in the pool.. There was a nice selection of movies in your room on large screen tvs, so I don't see the necessity of the pool movie . Loved the itinerary. Read Less
6 Helpful Votes
Sail Date: September 2016
I chose this cruise since I wished to participate in an Abraham-Hicks program, as I had done at this time in 2014 (Canary Islands) on another Celebrity cruise. While I enjoyed the first cruise very much I was not as happy this time. ... Read More
I chose this cruise since I wished to participate in an Abraham-Hicks program, as I had done at this time in 2014 (Canary Islands) on another Celebrity cruise. While I enjoyed the first cruise very much I was not as happy this time. However, first the good news: - All crew/staff members were great and there seemed to be a good camaraderie on board which made it pleasurable for all guests. - Loved the Captain's welcome and subsequent announcements... friendly and fun. - The cabins are well-maintained and serviced; my cabin attendant, Michael, was terrific. - Dining room staff was great and attentive. The not-so-good news: - Celebrity has changed it's internet policy. On my last cruise a passenger could buy blocks of time which could be used as required. By comparison, on this cruise, one could buy blocks but had to use it all at one time, e.g., a 24-hour package had to be used in a 24-hour period. Who is on his/her computer continuously for 24 hours?! Similarly, if you bought a block of one hour, it had to be used in one go. I bought the full-on package which was US$289. Frankly, in 2016, this is usurious. Internet access today is as much as a necessity as electricity is so should be much more reasonable as costs have gone down. There were numerous negative comments made by previous guests who were as annoyed as I was. - The food in the café was disappointing. I am an American who has lived in Asia for many years and so know my way around Asian food... the food at the Asian counter was absolutely horrible. The stir-fried noodles were over-oily and lacking vegetables. Same comment on the fried rice (rice was not good quality). - On my previous cruise sushi was offered at the café but now the only way to have sushi is to book a specialty restaurant. In general, I found most of the food to be overly-dressed, e.g., the chicken and salads were absolutely smothered in mayonnaise and mashed to death... unless you tasted them it would be impossible to distinguish by looking at them. - The main dining room was very good for breakfast but I was disappointed in the dinners. I generally eat fish or chicken but every fish dish I tried was very dry (same comments from my fellow diners). - Perhaps most surprising was that the guest relations crew were pretty unfriendly. A smile and greeting is helpful rather than a bored, "next"..... - Shore excursions were so-so, as I found on my last cruise. The Gibraltar excursion was terrible and a rip-off since it was a) expensive for what it was; b) was shorter than promised; c) the "English tea" was about as far from a real English tea as one can get: tea bags, stale sandwiches and cakes topped with canned whipped cream (vs clotted cream). The tour guide was bored and disinterested and to add insult to injury, asked for a tip as we disembarked. Read Less
Sail Date: September 2016
Itinerary was superb. The only criticism was the quality of the speciality dining room. Did not enjoy the Tuscan grille. Food was mediocre & much better quality in the main dining room. Was expecting much more! We had booked a package ... Read More
Itinerary was superb. The only criticism was the quality of the speciality dining room. Did not enjoy the Tuscan grille. Food was mediocre & much better quality in the main dining room. Was expecting much more! We had booked a package of 3 different speciality dining experiences & felt we had wasted our money. The cabin staff were suburb & felt nothing was too much trouble. The captain was great & went to the Captains welcome in the sky lounge. We had a lovely holiday but thought the area with the self service wine (which had a supplement) if you wanted to sample the wines was a waste of floor space. The overall cleanliness of the ship was first class & could not fault the attentiveness of the staff from bar staff to cabin staff. We would definitely cruise with celebrity again but just not waste our money on the dining supplement. Read Less
4 Helpful Votes
Sail Date: September 2015
Full disclosure is that we are impressed with the Celebrity brand - we love what they have to offer, we feel wholeheartedly that they deliver an outstanding experience. That said, this cruise and the next (we did back to back, on board ... Read More
Full disclosure is that we are impressed with the Celebrity brand - we love what they have to offer, we feel wholeheartedly that they deliver an outstanding experience. That said, this cruise and the next (we did back to back, on board for 21 nights) were especially magical. I don't know how quite to put my finger on it - maybe the new CEO waved her magic wand and added additional stardust to the already sparkling brand, perhaps it was the reinstitution of the pillow chocolates? I don't know, but there was not one single misstep from any staff member, nothing amiss at any point along the way. (well, ok, there was that thing on one of the shore excursions where the contracted tour guide was inaudible and unintelligible - but, the Shore Excursions Staff heard our complaints, asked for even more feedback valuing our input, and sent us a plate of chocolate covered strawberries!) Food was terrific, our cabin gleamed, all staff members obsessively but sincerely greeted us with a hearty "good * (fill in the blank with the time of day)". The entertainment was overall excellent as far as the Celebrity production staff and the bands and singers that perform throughout the ship go, though as far as guest entertainers, that's a matter of personal taste - their talent however, was never in question, just whether a Las Vegas magician or an electric violinist are shows you want to see - for us, a big yes to the magician, a 'meh' to the electric violinist. It's all subjective when it comes to entertainment, but as long as the skill level is tip top, then the cruise line has done their job, and they sure did. We were even impressed with the staff photographers (hey, Claudiu!) and when does that ever happen?? One of the photographers has started taking candids - love that! The price of the photos is still too high though - I spoke to a load of guests who all agreed that they would buy almost all of the photos that were taken, if they were cheaper. We were Aqua Class both cruises, same cabin, 1514 - back to backing is so fun, especially when you don't have to change cabins! We enjoy the Aqua Class amenities, flowers, champagne, daily afternoon canapés, full access to the Persian Garden but most importantly, our own private restaurant, BLU. BLU was excellent as always, terrific food, wonderful sommelier service, personable, warm, efficient servers. We love the freedom in BLU as far as eating any time we want, along with the smaller dining room size, the friendly atmosphere. You can sit alone at a table for two and engage with your neighboring table guests or not. Usually though, by the end of your meal, you've made friends with the people sitting around you! As far as the specialty restaurants go, we are Q-Sine fans, we love the modern whimsical atmosphere as well as the playful but excellent food, the M-Box being our favorite dish on the eclectic menu. We always go to Q-Sine at least once every cruise. We were happy that on this cruise, there were two "wine and cheese on the lawn" events. You may not realize that on the top deck of the Solstice Class Celebrity ships, is a field of grass, actual REAL grass, that grows, has to be watered and mowed! On the grass on certain evenings, a wine and cheese event is held - you lay on a blanket with pillows and a little table for your wine glasses. You pay for your wine, but included is a plate of cheeses, fruits and breads, very nice, while you listen to the guitar/singer entertainer, all while you're on the lawn as the sun sets and the night takes over - very romantic, very relaxing! This cruise we were scheduled to take the Celebrity shore excursion to Cinque Terre out of Livorno. Sadly, a few days before, all guests that had signed up to take it were notified that the excursion was cancelled due to forecasted horrible weather and extreme crowds that were expected due to a festival celebrating the start of the wine harvest. Disappointing, but the weather that day was indeed abysmal, and access to Cinque Terre is very limited due to it's remote location, so it would have been a negative experience. All's well that ends well, as we booked an alternative excursion, "Tuscan Countryside", where we visited two stunningly quaint Tuscan villages, San Gimignano and Volterra. Included was lunch at an amazing farmhouse inn restaurant as part of this Celebrity excursion, Fattoria Lischeto. It turned out to be a wonderful day we will never forget - the Celebrity Shore Excursion team did a stellar job of handling the disappointment of the Cinque Terre cancellation and helping the guests reschedule an alternative excursion, and I can't imagine having a nicer day than the Tuscan Countryside excursion. Oh, plus, guests that had booked the Cinque Terre excursion were able to book their alternative excursions at a 15% discount, a nice "pain and suffering" gift! Honestly, the only complaint I have is one I've mentioned before in other reviews - Celebrity says how it's all about "Saving the Waves", the green environmental initiative, etc - thus, I continue to scratch my head as to why, daily, there are paper notices from the art sales and the gift shops on board in the mail slot next to our door. The daily newsletter in paper is a MUST and one that is so appreciated - but, holy cow, sales notices upon notices, several daily, trying to sell us art, jewelry, perfumes, purses and on and on - a big waste of paper and it becomes annoying, people become numb to it, the desired effect is lost. The Celebrity Life Activity Team always, on every Celebrity ship we've sailed, is amazing. These kids are so full of energy and are determined to make your cruise a fun one, it is their mission and they are determined to accomplish it! Celebrity has over the years cut back on the size of their activities team - however, the guest experience has not suffered, in large part due to the high calibre of the people they have hired and retained and the shift in the staffing structure. The framework of the activities has changed - officers and other staff such as the DJ, have been pulled in to assist with the activities. The addition of the officers into the mix is extremely fun for the guests, I must say! Also, in the past year, a Port vs Starboard game situation has been established - throughout the cruise, the port side cabins (odd numbers) are pitted against the starboard side cabins (even numbers). Guests are given a red bracelet if they're port, green if they're starboard, and wear them during the games - or throughout the cruise if they want to, to keep the spirit going! A large light up trophy is at the Guest Relations desk, lit either green or red throughout the cruise, to show which team is ahead, as the games are cumulative. It's terrific fun, ending on the last day of the cruise with a final competition, good times! Celebrity is our favorite cruise line. The ship is a Goldilocks fit for us, not too big, not too small - those floating hulking monoliths leave us COLD. Celebrity provides the perfect mix of top quality amenities, combining luxury, service, entertainment, cuisine, shore excursions - excellent management, dedicated employees. Read Less
3 Helpful Votes
Sail Date: September 2015
My disappointment is more on the Oceanview Buffet and the value we paid. First of all, the food was generally good in the main dining and the service was better in comparison to our last Princess cruise. But the buffet was just so so and ... Read More
My disappointment is more on the Oceanview Buffet and the value we paid. First of all, the food was generally good in the main dining and the service was better in comparison to our last Princess cruise. But the buffet was just so so and not a lot of selections at all. It basically served the same food everyday, and so was the afternoon pastries. The ship was lack of activities and you had to pay extra for yoga and art classes etc. The shuttle transfer at Marseille for $20 was definitely a rip off. Basically I felt that everything in additional was a PREMIUM add-on price. We booked the cruise directly with Celebrity five months earlier but no upgrade for us, and they even removed my promotional discount in the second invoice and I had to call them to correct it. What a hassle! In generally, I think Princess did a better job in value and food and activities. The embarkation and disembarkation went very smooth though and the ship was very new and clean so it was a plus. Overall I think there is room for improvement in this cruise. Read Less
1 Helpful Vote
Sail Date: September 2015
I was looking forward to cruising on Oceania because of it's reputation for excellent food and Customer service. I was sorely disappointed! The food was mediocre at best. Overcooked, bland, boring salads and uninteresting menu ... Read More
I was looking forward to cruising on Oceania because of it's reputation for excellent food and Customer service. I was sorely disappointed! The food was mediocre at best. Overcooked, bland, boring salads and uninteresting menu choices including the specialty restaurants. The terrace cafe seemed to consistently have the best food on the ship. I paid a lot of money for the beverage package but couldn't find a red wine that appealed to me. Most of the wine choices were from the United States, excluding a lot of countries with excellent wine. Not sure if the Captain was on board. We didn't hear from him until the last day at sea. He never welcomed the guests on boarding or gave us daily updates. We heard he made an announcement at noon usually when we were all off on shore excursions. Staff on the reception desk were either very helpful or curt and very unhelpful. The shore excursions were a joke. Very expensive, very unorganized, too many people, untrained tour guides, time frames changed, pick up locations changed and itineraries need revamping. I was left behind on one excursion been the tour guide changed the pick up location but didn't advise the guests! The ship was clean and most of the staff were good but the atmosphere on board was depressing. The ship didn't appear to have a "soul". Also would have been nice to have some get together events for single cruisers. Read Less
1 Helpful Vote
Sail Date: September 2014
We sailed on Marina early September 2014 for 12 nights Amsterdam to Barcelona. We have cruised thru the years since 1979 mostly on RCCL and Celebrity. We thought for our 35th wedding anniversary we would splurge with a higher end cruise. ... Read More
We sailed on Marina early September 2014 for 12 nights Amsterdam to Barcelona. We have cruised thru the years since 1979 mostly on RCCL and Celebrity. We thought for our 35th wedding anniversary we would splurge with a higher end cruise. Our impressions : The Ship: Marina is a beautiful, understated vessel, we secured a well appointed standard balcony cabin which was larger than industry norm with a tub/shower and separate shower stall.This was helpful during a time crunch, we could overlap getting ready, to head out for a tour or dinner. The cabin was kept up nicely. Arrival: We availed ourselves of the included airfare (without change) ( I did call the airlines to improve our seat location, this took some effort) The flight brought us into Amsterdam 8:15am. We were hoping, because we booked the flight and bus transfer through Oceania we would embark "Marina" early. Instead, they met us at baggage claim and took us on a complimentary tour lasting several hours without water, snack or dedicated bathroom break. Once we arrived at the pier... the embarkation queue was long, only one scanner was operating to check carry ons. No celebratory welcome as we boarded. Food: The food was fine although we found it often a bit salty. At the buffets, they would serve you, allowing them better control. The main dining room had short hours for lunch. The "Cafe Terrace" longer hours but sometimes only the "Waves" was open for a bite to eat after tours that return around 2pm. High tea was nice but the teas could have been more "special" and we enjoyed the string musicians but they stopped 15mins before the hour long event ended. We enjoyed all the speciality restaurants. We were allowed four advance reservations, one for each of the four, after that, you had to "work" at securing additional reservations, on the day of. They had a desk and you had to give your room number and they would usually put you on a wait list. Conclusion… for us, I would rather pay extra and know I have the specialty restaurant we want, before boarding the ship. Also pay attention to the level of the wine if you leave your bottle in their care for another meal. Entertainment: This was the greatest disappointment for us. We felt little creativity or authentic excitement with the shows. There were missed opportunities to create a celebratory spirit on board. No entertainment reference to the countries we visited (example: flamingo dancers in Spain, would have been nice) The "house" singers/dancers were overly visible, obviously availing themselves of the benefits of ship amenities and tours. When they would have live music, it was too short, usually 45mins. The fountain at the pool is shut off late afternoon, why? Unlimited Passport Collection: We bought this and used it to the most advantage. It got us up and out at every port, sometimes passengers without an" Oceania Tour" had to wait to disembark until the tour groups were off. Complimentary bottled water is available as you disembark. Some tours were better than others based on the tour guide assigned to your bus. All the buses, in all the ports, were great, most had bathrooms on board, most guides were thoughtful to the needs of the group. We liked the stress free nature of a ship sponsored tour, no worries of late return to ship. Our final impression… Oceania is not for us. Although professional, there was a non joyful controlling attitude of the staff. Back to Celebrity for us! Read Less
Sail Date: September 2014
This was my 3rd cruise on Oceania and my 2nd on the Marina. My wife and I were in a Penthouse Suite. We were excited about the itinerary as we had not been to most of the ports. The positives first. The ship looked as good if not better ... Read More
This was my 3rd cruise on Oceania and my 2nd on the Marina. My wife and I were in a Penthouse Suite. We were excited about the itinerary as we had not been to most of the ports. The positives first. The ship looked as good if not better than our original sailing shortly after the ship was 1st put into service. I have rarely found a cleaner ship and it is so well maintained. Our room was perfect and the butler and cabin attendants were attentive yet non intrusive. The speciality restaurants were great with our hats off to the Red Ginger, Jacques, and Polo. The food was great and the service although a bit rushed was great. I was very disappointed in Toscana. Although one of my favorites on past trips the food was terrible and the service very spotty. The entertainment on board is quiet and about what you would expect from Oceania. There are no big broadway reviews and we like it that way. The crowd was a bit older than we would have liked. Almost 90% of the people we met were retired. The negatives without a doubt are the Oceania tours. I cannot emphasize enough that they are not worth the money you will spend. We took the unlimited package which cost almost $2000. While some of the tours were good, more than half were marginal and a few we just walked away from as the guides were so poor. I would urge you to find a local alternative through your travel agent. When we companied (as did others), we received very polite letters from "O" thanking us for our feedback, but no refund. We took a very expensive lunch trip to Bordeaux that cost $400 over the base cost of the tour. The visit to the winery was great, but it was no better than a free tasting in Napa. The tour took 15 minutes and the lunch was not worth $200 per person. Bottom line, stay away from "O's" tours. You will do better on your own. One other concern was the main dining room. Service is slow, almost painfully slow at times. Food was good, service was spotty. While I would go back to "O" I am looking at other lines now as they just don't seem to live up to all the hype. I enjoyed the trip, but for the money spent I think there are other options for premium cruises. Read Less
1 Helpful Vote
Sail Date: September 2013
We chose this ship because of the ports of call on its itinerary and also its size. We enjoyed being on a smaller ship as it could go to some ports that were otherwise inaccessible by the larger vessels. We have sailed many times ... Read More
We chose this ship because of the ports of call on its itinerary and also its size. We enjoyed being on a smaller ship as it could go to some ports that were otherwise inaccessible by the larger vessels. We have sailed many times previously both on large ships and smaller ones, but this is the first time with Holland America. There being fewer passengers, embarkation was quite easy and our cabin was ready and waiting for us even though we boarded quite early. The ship itself is getting a bit tired, probably due for an update soon, but all her staff were wonderful and very helpful. Our cabin was roomy, especially as we had a walk in closet. All other areas aboard were well appointed and very clean. Also all the dining options, both during the day and at night, were well presented and of high quality. We particularly appreciated the free self-serve laundry as we had been travelling for several weeks prior to sailing. Really the only one down side to this cruise was the age of our fellow passengers. We are in our late fifties and travelling with another couple, but we were by far the younger of the passengers with probably the vast majority being in their late sixties to late seventies. But despite this we enjoyed both the ports of call and the time spent aboard. Read Less
1 Helpful Vote
Sail Date: October 2012
The Celebrity Reflection is a beautiful ship and the staff was really wonderful - always pleasant and helpful. As others have reviewed, although this was widely touted as an inaugural cruise - so many times by the cruise director. It ... Read More
The Celebrity Reflection is a beautiful ship and the staff was really wonderful - always pleasant and helpful. As others have reviewed, although this was widely touted as an inaugural cruise - so many times by the cruise director. It created high expectations for something special - unfortunately, that was not the case. I selected this cruise not for the fact that it was an inaugural cruise, but because of the itinerary. Thank goodness because if it had not been mentioned so many times that it was an inaugural cruise - I would never have known it. Food - we ate breakfast and lunch in the Cafe on the 14th floor. The food was OK to good; service very good. Everyone was constantly hustling to clear tables and offer coffee or juice. Although there were many stations with lots of food - we tended to eat the same everyday - that was our choice. Nothing outstanding - but then how special can you make an omelet and bacon? Some of the desserts however were very good. Dinner was in the Opus main dining area. The food was very good and the service also exceptional - very attentive. Service - as mentioned - everyone very friendly and attentive. These guys and gals really work hard and deserve every tip they get and more. Although we prepaid gratuities we supplemented them as well. This applies to food service and cabin service. Our room was cleaned/ straightened every day - as expected; we were always greeted with a smile from our attendant. Entertainment - OK to so-so. Several of the acts I thought would have been better suited on a smaller stage - not the main stage. A magician - really??? you couldn't even see the card tricks he was doing with or without the camera and large screen used to show his tricks. The fiddler who played mostly blue grass and Celtic tunes??? Really??? Not exactly mainstream. He was obviously talented - when he played classical tunes they were excellent. I've been on non-inaugural cruises where I thought the entertainment was of higher quality. Maybe it was my expectations that were set too high. Excursions - I try to arrange for excursions thru private companies because those offered by the cruise ship tends to be expensive and attended by large groups. I ended up signing up for 3 of the cruise line's excursions because I couldn't find a private excursion: canal cruise in Bruges, city tour of Vigo, and another city tour. I hope they fixed the problem with their registration system on the TV - the information was all wrong. They itinerary was showing a 12 night cruise - not the 9 night cruise we were on. I never could register for any of the excursions via the system even after calling the desk several times - they tried fixing it but never got it right. Because of that I was closed out of several excursions. I tried the desk but the lines were always very long. I finally managed to sign up with the help of one of the staff. The guides were below average in that they were not that knowledgeable and with the large group it was always difficult to hear. The excursion to the Alahambra that I arranged thru a private company was very good - I would highly recommend them. Shopping on board - There was very limited time to shop off ship so I thought about buying a hand decorated ornament. When I asked the attendant to confirm that it was hand made locally - she said - yes, in Turkey. I thought it was odd that they would have a large selection of souvenirs from Turkey and not Spain. Turkey was not on the itinerary. Very strange. I guess if I want a souvenir from Spain I need to take the Greece/Turkey cruise?? Overall, even though it rained every day we enjoyed the cruise. Thinking back - we probably would have thought it was an exceptional cruise except we were told over and over again that "this was special" - "this was an inaugural cruise". It was a very nice cruise, unfortunately nothing really special. Read Less
Sail Date: October 2012
Being this was our second cruise my spouse and myself looked at our first cruise on Celebrity with an open mind. Cruise Critic was invaluable (we originally booked an Aqua stateroom and upgraded to a suite 2 weeks prior because of the ... Read More
Being this was our second cruise my spouse and myself looked at our first cruise on Celebrity with an open mind. Cruise Critic was invaluable (we originally booked an Aqua stateroom and upgraded to a suite 2 weeks prior because of the Cruise Critic boards). Preferred boarding in Amsterdam around 1 pm with a 4:30 pm sail time. But we we had to go to the Oceanview Cafe or explore the top deck until later because "the room was not ready". First paying passengers and the room was not ready? I guess they just wanted us to explore. The ship was beautiful and based on discussions with other passengers that view was shared. We purchased some shore excursions and travelled independently on some of the ports. Our suite was 2163 and near the port side main bank of elevators. I was concerned about some noise from entertainment noise from the open areas and noise from the elevators. None whatsoever. Being on deck 12 I had concerns on overhead noise from the common area deck above us. None whatsoever. The "European style" butler service just means a single point of contact for you. Our butler was great but over the last couple of days seemed to appear fewer times. Room servicing was fast and fantastic. The interactive television allowed you to catch some of the lectures if you had other plans. Your wallet cars sea pass has your emergency muster location (ours was 1A but our back of cabin door muster card had 4E. Quite confusing and the emergency muster drill had you muster by groups near the theater and then walked to the muster station. Celebrity might want to review that process. The suite is about 1/3 larger than a stateroom. Extra floor space and storage (big closets). The bathroom was the best. Whirlpool tub and a shower tower. Fantastic amenities. Great to relax in after a day of excursions. Hot water available immediately. The restaurants available for us as suite passengers were outstanding. The Blu and the steakhouse provided outstanding service and food. I don't know what priority disembarkation meant, but we left we everybody else so I didn't I didn't see it. Overall, I thought it was a little overpriced if you paid the posted rate but paying a $150 per person differential to upgrade made it well worth the effort. Read Less
Sail Date: October 2012
First let me say that we are not big time cruisers & did not choose this cruise for the ship. We looked at the itinerary & it fit in well with our pre-cruise travels by leaving Amsterdam on a Friday. The ship is beautiful & ... Read More
First let me say that we are not big time cruisers & did not choose this cruise for the ship. We looked at the itinerary & it fit in well with our pre-cruise travels by leaving Amsterdam on a Friday. The ship is beautiful & brand new, so what's to complain about? Although physically the ship is ready, there were some techinal issues,confusion about policy with the staff, & very busy elevators. Certainly not a deal breaker & expected by us as this was the crews first group of passengers. Also very wet & rainy weather throughout this cruise put additional pressure on all the indoor public areas.( very crowded at times) The only sunny & nice day was the last at sea Saturday October 20th 2012. At this time time the outdoor areas filled fast & gave an oppertunity to explore the entire ship. This vessel offers many amenities, unfortunately we choose not to use them.( personal choice) Embarkation: Just okay. Seems people were excited to get on board & arrived early. The process was smooth but could have gone faster. Once onboard we were greeted warmly & proceeded to our stateroom to drop off the carry-on lugguage & begin exploring the ship. Cabin: Larger than I remember & laid out well. Did not get to use our veranda much due to the weather. It was standard size with a table & 2 chairs. The bathroom is great with a round enclosed shower. Lots of room with plenty of hot water & pressure. Housekeeping: Just plain excellent. We had the best cabin attendant & always available to ensure your needs. Always had a nice bucket of ice waiting for us at 4;30pm each day. Dining Room: Nicely appointed. The food was good & some meals excellent. Again we had an exceptional waiter who knew our needs & also provided great subjections. This really helped to make our trip better. Entertainment Very subjective. Thought the 2 production were just okay. The other entertainment kinda what you would expect. Did not feel like there was any special for this inaugural sailing. The theatre is very nice & seemed to have enough seats for everyone. (maybe they enlarged it on this vessel) Activities: Although there is a full list of things to do on sea days, nothing was that exciting. We found few things of interest for us. We did notice the game room was busy most of the time & the library is beautiful. Again these days were very crowded becuase of the weather conditions. I did notice what I thought to be a lack of live music in the public areas throuthout the day. Futher only counted 3 pianos on the entire ship. Of course they sat idle most of the time. It was also curious how the cruise director made such a big deal about inaugural sailing,you are the first customers/passengers on this sailing,a unique experience, yet nothing special was done. There was no gift for purchase or otherwise from Celebrity for this sailing. Many passengers were very disappointed.(it would have nice to have something to remember this event from the ship) Excursions: We did 4 ship & 1 private shore excursion on this sailing. Again alot of people to move, however Celebrity did a good job. Somewhat disappointed with all the excursions. Bad weather played a large role, umbrellas everywhere,one really bad local guide,nowhere to shop as stores were closed at the end of the tour due to Spanish Siesta,& few oppertunities to try the local cusine. My poor picture taking skills are really noticable because of the conditions. Finally the Celebrity tours we were on provided no headsets.Everyone tried to huddle around the guide to hear the information.(how do you get close with 25 plus people & umbreallas in your way?) For the high costs of these trips, Celebrity should have done a better job with their guides & vendors. Summary: The ship is great & the crew/staff tried really hard to make all the passengers happy. For us it was just too many people & alot pushing & shoving. (you know who you are) There was a good mix of people, Europeans,North Americans,Asians,Great Britain & Australians. This made for us lively conversations & a good exchange of ideas. One problem we encountered was in Cellar Masters The machines were not working properly at all times. Therefore unable to get your choice of wine by the glass without assistance. Many times no one was in the Cellar to help. We purchased a $100 wine card & ended up using 50% of it. Often forced to go to bar & purchase their limited choices.(kinda defeats the purpose Cellar Masters).Will we go on another solistice ship? Unlikely. The overall experience was good, however we will be more careful in choosing our next Celebrity Cruise. Read Less
Sail Date: August 2012
I am retired and have so far 121 cruises on 51 different ship. We flew into Amsterdam and arrived at the cruise terminal at noon. There were about 2000 people, in the venue with 200 seats, and people were still disembarking.When they ... Read More
I am retired and have so far 121 cruises on 51 different ship. We flew into Amsterdam and arrived at the cruise terminal at noon. There were about 2000 people, in the venue with 200 seats, and people were still disembarking.When they called to start boarding at 1 p.m. utter chaos started, because the majority of the passengers were Italiens with at least 4 children each. We finally made it on board. The ship is "Costa" but not as overdecorated as the other ships. Cabin 7821 was a standard cabin with a shower, with a larger balcony than usual. First seating for dinner was at 6:45 p.m. a bit late for some. The restaurant was nicely decorated, but the waiters have to many tables compared to other cruise lines, so they are constantly running, still the service takes very long. The food was Italian, and we found it to be quite good. On the 5th day we stopped the maitre D when he passed by and told him our complaints. He had not been to our table before, after that he made it an issue to pour the water into our glasses. Since there were more than 1200 children on board, which could do whatever they wanted, the rules and regulations were not observed at all. e.g. 12 year olds were playing the machines in the casino, 4 year old naked girls were in the mens sauna, the whirlpool reserved for adults was constantly full of children, and all the people in charge or the officers looked the other way. When we finally approached them, because the no smoking signs were not observed at all, and people smoked heavily everywhere, he said: so far nobody has complaint. I said "am I a nobody", he shrugged and left me standing there. The shows varied in quality, some were so bad that we left, some were ok. BUT it seems to be an Italian custom to come 15 min. late into the show. So everybody has to get up and there was fighting over the vacant seats. The on board activities catered exclusively to the Italians, English was spoken by 20 % of the crew, the rest of them did not understand a word. Tips are automatically added to your bill, drinks are relatively expensive, but still international standard. We stopped in Cork, nice to visit Cough after you have done the Blarney stone. Vigo is a wonderful port, lots to do, Lisbon is always one of our favorite stops. Cadiz was very nice and unfortunately we arrived in Barcelona at 8;30 and left at 1 p.m. already. Disembarcation in Savona was as it is with other cruise lines, BUT the minute you step out of the terminal, chaos starts, no order at all, and we took the Costa Bus to Milan, which was a good deal, since it took the bus 2:30 h to get there, but 1 hour to get out of the parking lot. We had too many passengers on the bus, so they had to off load 4 people. As a resume we strongly suggest to avoid Costa during Italian vacation time. Children travel for free and some parents in an inside cabin bring their five children. Read Less
Sail Date: September 2011
Keith,kirsty.tennika,sage,elvin ,all the gang,thankyou for a wonderful fun packed time onboard,never a dull moment..quizes,to cooking,to bingo,to cocktail classes,too many things to mentionfood panos what can I say,you and your team ... Read More
Keith,kirsty.tennika,sage,elvin ,all the gang,thankyou for a wonderful fun packed time onboard,never a dull moment..quizes,to cooking,to bingo,to cocktail classes,too many things to mentionfood panos what can I say,you and your team excel.  The cabin.spotless,fresh flowers and fruit daily,nothing too much trouble anything we needed or asked for was there in a heartbeat!!! My first cruise .Williams 5th and his opinion celebrity has been the best.beatiful ship,but the staff made it.Destinations were lovely,we decided to do our own thing at ports,but there were many excursions to choose from.We will definately cruise celebrity again.Perry lets not forget your funny banter and msical talent,very enjoyable evenings with you,we hope yuor health allows you to entertain many more...There is nothing bad I can say wonderful time,i'll never forget,feels like we have a new family...THANKYOU. loads of love,sharon and William.xxxxxxxxxxxxxxxx one little critisism,spa treatments being in that industry,found treatments too expensive and didnt use,lower prices a bit and you'll get far more custom,many people on ship commented on this to me.apart from that change nothing.,xxx Read Less
Sail Date: September 2009
We just got back from a wonderful repositioning cruise on the Century on its voyage from the Baltic to the Med. What attracted us were the unusual ports: Antwerp- Le Havre-Dover-La Coruna-Lisbon-Cadiz-Gibraltar- Palma de Mallorca. We had ... Read More
We just got back from a wonderful repositioning cruise on the Century on its voyage from the Baltic to the Med. What attracted us were the unusual ports: Antwerp- Le Havre-Dover-La Coruna-Lisbon-Cadiz-Gibraltar- Palma de Mallorca. We had already sailed on the Century twice. Well, the Century is still in wonderful shape ( except for the noisy engines especially when they start!!), it keeps the flair of the older cruise liners ! The service is wonderful and the cabins are nicer than the Millenium class since they have been redone. Everything was amazingly clean and in top shape. However the Century does not provide the Entertainment venues that the newer ships offer, if the ship is the attraction for you, the Century is not for you. For this cruise it was the destinations. The Century just got their new menus and they were as good as expected. The service is still the same, no cutbacks there, we did have an issue at our first table but we were rapidly transferred and the new maitre d' Alex really took great care of us. We went to the Murano once and it is worth every penny.... The nightly shows had excellent entertainers but they kept bringing them back every night in different combinations ! Also the musicians around the ship were really awful with the exception of the Celebrity Orchestra... It was not possible to dance and also the bridge games were not organized as usual in other Celebrity cruises. The dressing code has been relaxed, too much !!! Blue jeans and t-shirts in the dining room should not be accepted. It is just not up to the elegance of the place and of the meal. We organized our outings every day but be warned that guest services do not know much about these ports and be well prepared. The most they can do is give out a map. All in all we would go on the Century again anytime ! Read Less
Sail Date: September 2009
It was great that we were allowed to board in Amsterdam the day prior to departure. This allowed us the opportunity to recover from the long flight and also have time to enjoy Amsterdam. All the ports were really fantastic beginning in ... Read More
It was great that we were allowed to board in Amsterdam the day prior to departure. This allowed us the opportunity to recover from the long flight and also have time to enjoy Amsterdam. All the ports were really fantastic beginning in Antwerp, Belgium and then on to Dover, England, LeHarve, France, La Coruna Spain, Lisbon, Portugal, Cadiz Spain, Gibraltar, U.K., Palma de Mallorca and ending in Barcelona. Shuttle buses provided by the cruise line were overpriced - ranging from $10-12 each way. Most of the ports were not within walking distance from the ship and some form of transportation was required. Antwerp was very close but the others were not. Getting money in Gibraltar was a challenge. There are many exchange booths but it's hard to find an ATM. Seeing those apes was worth it though! They have their own currency but will take Euros. This does not work in your favor. The ship had a lot of creaking and clanging. It moaned most of the day and sometimes into the night. They did make an effort to correct the problems. They are cutting corners in the entertainment area. We had two production shows - one of which I had seen years ago. The last time we cruised on Century we had the most outstanding performers - but this time we had the same people for several night in a row but just paired up with new partners form a previous night. Blame the cruise director for this. Celebrity is apparently switching from the old fashioned trivia games where you compete and write down the answers to win a pen or some little item. Now they have high tech video games which are just awful. I suggested they throw them in the ocean. On two of the three sea days there was very little to pass the time in the way of activites and games. On the third sea day after I spoke to the activities director they did have several trivia games but it was kind of too little too late. Good thing we play bridge or we would have been totally bored. The enrichment seminars sometimes didn't make the daily schedule and if you didn't watch the TV announcements in the morning you just missed them. These were also kind of out of sequence. For instance, they did Paris the day after we left. Food overall was good - sometimes not as hot as it should have been. The pea or carrot flan were disgusting and we wondered why the next day there might have been soup of that flavor.... Wish there was a way to keep the pastries from drying out. Rolls and donuts needed dunking to be able to eat them. Celebrity was disappointing this time and I think I'll try some other cruise line for future cruises. Read Less

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