2 Helpful Votes
Sail Date: July 2019
We had a good experience on a Viking Ocean Cruise and had not done a river cruise before. Viking gets high marks in that category, so we were excited to try it. However, we have been very disappointed. Our ship, The Embla, has been ... Read More
We had a good experience on a Viking Ocean Cruise and had not done a river cruise before. Viking gets high marks in that category, so we were excited to try it. However, we have been very disappointed. Our ship, The Embla, has been experiencing severe mechanical issues, that Viking was well aware of, prior to our boarding. In the interest of “the bottom line”, they didn’t disclose this, they put us on the ship anyhow. Our stateroom and all the others, had no air conditioning on our arrival and throughout the few days that we were kept on the ship (Tim sent you a photo of the thermostat in our cabin, showing 96F degrees ). We sailed, literally, across the river, and with no transparency, Viking strung us along in an ugly, smelly dockage for more than two and a half days. We could all, quite literally, give tours of Russe, for as much time as we spent there. The Embla finally sailed at 11 pm on the 3rd night, at a crawl, (less than 4 knots we figure), not making it even half way to our first port of Vidin. We were disembarked in Lom or Silistra, Bulgaria. We then had a bus trip complete with 11 and 12 hours on the bus with en mass bathroom breaks at malls and gas stations, (not fun when only 4 stalls and 5 buses worth of passengers) buffet lunches, hot sandwiches that were meant to be cold, and water on the bus only the first day. Our bus driver’s skills were questionable and our bus broke down. Excursions were abbreviated and virtually, all by bus or eliminated completely. They took us hours out of the way to make a brief lunch with locals in Croatia, that added at least 4 hours to our second day on the bus and added an unnecessary second border crossing, which took in excess of an hour in itself. We felt like going hours out of the way for 1 hour off the bus lunch, was probably an attempt by Viking to go through the motions of making it to Croatia. Read Less
Sail Date: July 2018
This was our 6th River Cruise on a Viking ship. We wanted to re-visit some of the cities in Germany and the Netherlands that we had been to previously. The Grand European Tour offered us just the right route. We loved the food on board ... Read More
This was our 6th River Cruise on a Viking ship. We wanted to re-visit some of the cities in Germany and the Netherlands that we had been to previously. The Grand European Tour offered us just the right route. We loved the food on board the Longship - always a good variety and tasty options, and the "sit where you want to" policy suits us just fine. All of the other guests were well-traveled and offered suggestions as to what to see in various cities, and what other Vicing River Cruises we might enjoy. We love the staff - always warm and friendly and helpful. We found the included panoramic city tours by bus to be a good introduction to the cities. We signed up for a number of optional tours to see sights that we had missed during prior travel. It was a great trip.The cabin was comfortable for us. The evening entertainment was enjoyable after a busy and tiring day of travel. We highly recommend this trip to all travelers. Read Less
1 Helpful Vote
Sail Date: July 2018
Heard many great things from many past Viking Guests. Wanted to go to Europe , Germany etc, thought I would give Viking a try. Our first week we were on another ship, then midweek we had to transfer to another ship Due to the low water ... Read More
Heard many great things from many past Viking Guests. Wanted to go to Europe , Germany etc, thought I would give Viking a try. Our first week we were on another ship, then midweek we had to transfer to another ship Due to the low water of the river. Really hated leaving the 1st ship. Loved the staff. The second ship the Embla was a little smaller stateroom. We were never on the Aegir. I forgot the name of the first ship. The transfer was painless and everyone was very professional. I give credit to our tour guide Stephen. Food and dining service fantastic and friendly. The only negative thing I have to say about the dinner, was that the dinners all started at 7 p. M. It would have been nice to have an earlier dinner, because by the time you were finished dinner, you had to go right to bed because you had to get up so early in the morning for the excursions.Ship clean and attractive. River Cruises are different from sea Cruises There is nothing to do on the ship of you don't go on the excursions. A small library, relaxing on the top sundeck where there is a walking track and a small putting green. The top deck is not accessible when the ship has to go under bridges for height restrictions. The only nightly entertainment they had was a lady singer who was very nice and a electric piano player. Every night everybody would gather into the lounge, where the tour guide would discuss the plans for the next day and the excursions. Sometimes they would have lectures the day before on specific details of the area that you were going to see the next day. They also had a couple of demonstrations, making Turkish coffee for instance. Beware of the excursions, where they say or easy or moderate, it's not exactly true to form. There are times where you have to walk up steep hills on cobblestones for quite a while just to get where you have to meet your guide. These excursions are for very healthy fit individuals that can do a lot of vigorous walking, at least three to four miles per day. Europe especially has lots of uneven cobblestones streets which can wreak havoc on your back. You are not allowed to bring any type of scooter on board. You are allowed to bring a wheelchair, someone even brought a motorized wheelchair but no scooters are allowed. I had a hard time keeping up with the groups. I am in my 50s, and unfortunately I could not keep up as much as I'd like to. Some excursions were better than others.My advice, if you wish to do excursions with any type of river cruise, is to make sure you're able to walk 3 or 4 miles on cobblestone streets which are prevalent in Europe. I'm glad I went on this Viking tour, however regarding the excursions, I don't think that they were very accommodating to people with any type of mobility issues. The walking tours that were included with Viking we're Fair. The ones I would recommend in Europe specially Germany is to go to all the Palaces. The interior of these palaces were tremendous. Unfortunately due to the restrictions you are not able to take photographs inside. would I travel with Viking again, yes I would if there was a particular place that I would like to go see, and also the price. Read Less
1 Helpful Vote
Sail Date: June 2018
We wanted to celebrate our 45th wedding anniversary in a special way, and had heard of Viking's excellent reputation through friends. The idea of a river cruise sounded appealing, and the ports were all new to us. We expected to ... Read More
We wanted to celebrate our 45th wedding anniversary in a special way, and had heard of Viking's excellent reputation through friends. The idea of a river cruise sounded appealing, and the ports were all new to us. We expected to receive good service on the Elba, but what we experienced was so much more than that. Everything, from the port tours to the on-board special presentations, were so varied and well organized. And the staff were amazing. The housekeepers consistently smiled and said hello, desk personnel were always professional and helpful, wait staff were so accommodating and pleasant, and our Program Director, Violeta, was such an attentive and hard working representative for Viking! It was so obvious that all had the same goal...to make this voyage a wonderful and rewarding experience for their guests. And they succeeded! We loved the special touches too, such as a champagne toast upon our arrival and the offer of a wonderful piece of chocolate on our return from the Vienna tour. Dining was exceptional, and we truly enjoyed trying the delicious regional offerings. We are so impressed with Viking that we have convinced 2 other couples to book trips with them, and we have already booked another Viking cruise for ourselves! Read Less
Sail Date: April 2018
Viking did everything right to make this trip even more special for us. We knew we picked the right cruise company for our river adventure when we found out that we were going to be in Amsterdam on "King's Day". Heck, we ... Read More
Viking did everything right to make this trip even more special for us. We knew we picked the right cruise company for our river adventure when we found out that we were going to be in Amsterdam on "King's Day". Heck, we didn't know what "King's Day meant until they told us. All roads in and out of the city are shut down by 8am for motor traffic and don't open again until the next day. King's Day was the day we were to meet our ship, the Embla, to start our 14-day voyage! Our Amsterdam hotel learned about our predicament and arranged a special driver to take us to our riverboat, but we had to leave the hotel about 7 am and we arrived at the EMBLA about 7:30am, almost 5-hours before we were to check in. What happened next was incredible. The tour director for our cruise actually was waiting for us on the dock, and just said "Welcome Home"! She then told us to just leave our bags on the dock and they would take care of them, go on board, have a coffee or breakfast and mingle with the guests who hadn't yet departed. We were "Home"! We continually had those same type of experiences throughout our two-week journey on the Embla. The hotel accommodations on board the Embla were great. The food was consistently incredible and yummy. The entertainment, music and exhibitions on board seemed to be just about perfect to meet the needs for almost anyone and either prepared us for places we were going, helped reflect on the places we just visited, or just to have fun. The staff, in every part of our Embla experience, were absolutely WONDERFUL (friendly, courteous, and always ready to help). We actually wanted to adopt one of the crew (Dani). He was one of the servers in the lounge who also helped at lunch time on the forward terrace and during dinner in the main dining room. He made us feel special every time we saw him. The local tour guides also provided unbelievable history and ambiance to always set the right image for the specific experience. We loved everything about our experience aboard the Embla and we are already planning our next Viking trip in 2020. Read Less
Sail Date: April 2018
After talking about the Viking river cruises with a few people, who said they absolutely loved them, we decided to try one ourselves. It surpassed our expectations! The trip was very relaxing. We saw beautiful scenery and really enjoyed ... Read More
After talking about the Viking river cruises with a few people, who said they absolutely loved them, we decided to try one ourselves. It surpassed our expectations! The trip was very relaxing. We saw beautiful scenery and really enjoyed learning about the history and cultures of the people in the areas that we visited. The staff treated us like royalty; they were always ready to talk, listen, and answer any questions we might have. The food was delicious! Our stateroom was roomy and comfortable. We especially enjoyed sitting on the top deck and viewing the beautiful scenery as we cruised down the river. One night we stood on the top deck as the boat navigated through the locks. Very interesting! We also enjoyed meeting other passengers. Everyone was very friendly and always eager to share a table at mealtime. At first glance, when we were deciding on the cruise, the price looked a bit high. However, when we took into account the complimentary beer and wine at meals and the included shore excursions, as well as the very low price of our flights, we felt that it was a good deal. We have taken several other cruises, and all of those things (drinks and shore excursions) were added costs. We are already planning a Viking cruise on the Mediterranean next year! Read Less
Sail Date: November 2017
We had day tripped the Rhine near Rudesheim in the Summer., wanted to see old Europe along the Rhine, Main, Danube, Chritmas Markets.It was enchanting! Saw the Van Gogh museum in Amsterdam, walked the Riverfront sights in Cologne, Had ... Read More
We had day tripped the Rhine near Rudesheim in the Summer., wanted to see old Europe along the Rhine, Main, Danube, Chritmas Markets.It was enchanting! Saw the Van Gogh museum in Amsterdam, walked the Riverfront sights in Cologne, Had Coffee and Sacher Torte in the heart of Vienna, saw Rudesheim, the Loreli, Christmas Market setting up in Neuremberg, two separate Chrismas Markets in BudaPest. We added a day in Amsterdam, 2 days in Budapest. (Use the hop-on-hop off canal ride in Amsterdam, the Hon-H- off bus in BudaPest. The Embla veranda staterooms are great, and we had 24/7 coffee and tea with am rolls and pm cookies near the library. The lounge/dining room was a central meeting point, with a pianist/ singer, and excellent lectures each day about what was next to tour or spot from the ship.The meals were good, with a chance to try local dishes in each area. Read Less
2 Helpful Votes
Sail Date: September 2017
We chose this cruise because we were able to see so many beautiful cities and travel down three rivers in a relatively short amount of time. Additionally, most excursions were included--which is not the case on most cruises, and the ... Read More
We chose this cruise because we were able to see so many beautiful cities and travel down three rivers in a relatively short amount of time. Additionally, most excursions were included--which is not the case on most cruises, and the excursions were wonderful! Since the ship was small, in most cases we were within walking distance between our ship and our destinations, which made it easy to go back and forth between the port and our ship. Buses and shuttles were also included, so we didn't have to worry about getting lost or left behind. Since the ship was designed for only 190 passengers and 50 crew members, we got to know most of our fellow passengers and crew very easily. Having less passengers also meant that we never had to stand in line for meals or wait for seating. The crew was outstanding...catering to all of our needs. We ate gourmet meals with most drinks included. Our cruise director was outstanding--presenting informative programs, demonstrations, and small scale entertainment, which made the whole experience more personal and enjoyable. Finally, we felt very safe and secure traveling on a river cruise, where we could see the shoreline! Our captain and the riverboat crew were excellent navigators. The cruise was wonderful! Read Less
1 Helpful Vote
Sail Date: September 2017
Coming from Hawaii I wanted to see as much of Europe as I could and I like the idea of unpacking one time. The smoothness of the river journey made the trip even more enjoyable. When we on board we didn't even know we were moving. ... Read More
Coming from Hawaii I wanted to see as much of Europe as I could and I like the idea of unpacking one time. The smoothness of the river journey made the trip even more enjoyable. When we on board we didn't even know we were moving. Except for the stunning scenery passing by. Visiting the towns, castles and countryside were exhilarating. The meals on the boat were exceptional. It made coming home and having to cook painful. LOL We were very impressed with the crew. Working with the public is not easy, but the Viking crew was delightful. They were always so friendly, helpful and personable. We stayed on the second level and since we were not in our cabin that often it served its purpose. Mainly sleeping. I was totally amazed at the cleanliness of the boat at all times. We really had to schedule time for the various activities on board. Like the glass blowing demonstration. All the activities on board were well Every time we reached a new port we were amazed at how easy the disembarkation and embarkation went. Even when we had to pass over another ship. Read Less
Sail Date: July 2017
We had heard that Viking had wonderful river cruises, so decided to see for ourselves and were pleasantly rewarded. If it weren't for the interminable international travel aboard airlines, we'd do it again soon! Enjoyed all the ... Read More
We had heard that Viking had wonderful river cruises, so decided to see for ourselves and were pleasantly rewarded. If it weren't for the interminable international travel aboard airlines, we'd do it again soon! Enjoyed all the cities we'd heard and read so much about, with extra activities to make it even more exciting. Thank you, Viking, for an exceptional experience aboard a beautiful longboat. Food at every meal was delicious, as was the service. Our stateroom was big enough and laid out in a very efficient manner, lots of drawers and shelves with room under the bed for empty luggage. It was always cleaned promptly at convenient parts of the day when we were otherwise occupied. We were glad to have the 24-hour beverage service at our disposal with tasty choices of snacks as well. Shore activities were interesting and informational, with the opportunity for even more should we have chosen them. Read Less
Sail Date: May 2017
We heard from many folks that the Viking cruises were outstanding and highly recommended. Having a stop every day with included tours as well as optional tours made it an experience to remember. Everyone on board was marvelous. Very ... Read More
We heard from many folks that the Viking cruises were outstanding and highly recommended. Having a stop every day with included tours as well as optional tours made it an experience to remember. Everyone on board was marvelous. Very courteous and helpful. The tour guides were all the best. Very friendly and lots of good information. Meals were very well done with the open seating. One improvement would have been more local influenced meal options. All in all a trip of a lifetime. Everything was coordinated from meeting us at the airport to leaving the boat in Budapest. It was great having the upper deck to enjoy the sailing. Even the 100+ locks were a fun experience. Probably the only "fly in the ointment{" was the glass blowing demonstration. They offered to engrave and ship items to us if we ordered instead of taking the items with us. Unfortunately, despite multiple attempts to contact them, we were unable to get a response or the glassware and had to dispute the credit card charges. This certainly wasn't Vikings fault. They made an effort to have the vendor contact us with no success. Overall, an amazing adventure that my wife and I will always remember. Read Less
Sail Date: May 2017
The itinerary brought me into the heart of Europe. Each day of our 15 were full of fun adventures. The activity level was perfect. The staff all over the ship was very professional and made sure that my vacation was enjoyable everyday. ... Read More
The itinerary brought me into the heart of Europe. Each day of our 15 were full of fun adventures. The activity level was perfect. The staff all over the ship was very professional and made sure that my vacation was enjoyable everyday. We have never been on a river cruise before this adventure. We were very pleasantly surprised that there was no feeling of the ship moving. Sea sickness was never an issue. The excursion into Salzburg was the highlight of our European vacation. The bus dropped us off in the center of the city and the guided made sure we understood exactly what place and time we needed to meet the group. We enjoyed the Sound of Music tour very much. As a part of our tour they had several actors sing many of our favorites from the play. The food was very nice as was the atmosphere. As we left Salzburg we even saw snow on the Alps. Read Less
Sail Date: April 2017
This was our first river cruise after 36 ocean cruises its was for a 50th wedding anniversary, we fly Business class with Viking air and booked a Veranda suite so about 25k cost, the suite has a sitting room and separate bedroom separated ... Read More
This was our first river cruise after 36 ocean cruises its was for a 50th wedding anniversary, we fly Business class with Viking air and booked a Veranda suite so about 25k cost, the suite has a sitting room and separate bedroom separated by a pocket door which was opaque so the light was not eliminated from the bedroom when shut a big mistake, we had two TV’s but when I would go in the sitting room to watch late at night the remote would turn both sets on waking my wife, it took them six days to get that fixed room was 275 Sq ft. but hardly any storage at all beds were very narrow and easy to fall out of. Bathroom also had opaque glass should be blackout the food on the boat was truly poor quality and badly prepared, the free wine at lunch and dinner was almost always the same one lunch the had fish and chips the chips were fine but the fish was so strong could not eat it most of the fish was very strong or way overcooked, most of the soups were watery and very salty, I could not find any clam in the clam chowder. Shrimp cocktails were never available as appetizers nor was escargot ever served one night for the farewell dinner for those getting of after two weeks we were supposed to have lobster, scallops and filet we were served a small filet no lobster no scallops just two quarter size shrimp other examples baby back ribs turned out to be short ribs they pre cooked the burgers so they were like hockey pucks and the buns were left out so the were stale one night they had spaghetti with meat sauce with cauliflower in it! The waiters and staff tried very hard to please but they had nothing to work with! I CANT REMEMBER A CRUSI WHEN WE HAD WORSE FOOD!!! Read Less
Sail Date: April 2017
This was our fourth Viking cruise. We decided to take the Grand European Tour as a means of gaining broader knowledge of Europe. Everything about the cruise was great! The site tours were informative and there was sufficient ... Read More
This was our fourth Viking cruise. We decided to take the Grand European Tour as a means of gaining broader knowledge of Europe. Everything about the cruise was great! The site tours were informative and there was sufficient "alone" time for private exploring. We met some great people on board and ended up dining repeatedly with them. By the way, meals are always excellent. The on-board lectures and cultural events were great fun. We definitely will do a fifth Viking cruise! Spend a bit more money and get a suite. We have had a suite on the Portugal trip and it was spacious and more relaxing than a simply room - though the interior design of the staterooms is really beautiful. In fact, the whole ship's interior design is exceptionally elegant. We bought the alcohol package and I was able to try more than a dozen brands of scotch whiskey not to mention several vodkas. The free wine and beer at lunch and dinner is a pleasant benefit of Viking. Read Less
2 Helpful Votes
Sail Date: October 2016
We arrived the day the cruise started but would go a couple of days earlier if ever go again, Embarkation was very smooth and the crew were exceptional the ship was very long and low our room was great small but we were only in it at ... Read More
We arrived the day the cruise started but would go a couple of days earlier if ever go again, Embarkation was very smooth and the crew were exceptional the ship was very long and low our room was great small but we were only in it at night, The dinning was excellent with choices of sit down dinning or smorgasbord. The food was excellent and lots of it. The wines were great at our meals and the staff were the best.The entertainment while travelling was very good and lots to do.The shore excursions were great very informative our guides were great and answered all our questions as well as kept track of every one. Our buses very very clean and our guide on the buses very good. After our tours a couple of times we were allowed to travel around on our own and we had great directions how to get back to the ship. There was a very good way of knowing who was off the ship and when you came back with card telling the phone numbers and room numbers so was very hard to get lost.My wife and I loved the whole trip and would definitely go again. We disembarked in Budapest and went to the airport by bus and we had a guide go with us and helped us get to the right areas as well could speak the language. We enjoyed our trip so much we just booked the world cruise with the Viking Sun . Read Less
Sail Date: September 2016
We did a tour of Amsterdam, prior to boarding the long boat. Once aboard, we were greeted with smiles, escorted to our suite, and shown all the amenities of the room. The dining room is open seating and we found that we enjoyed eating ... Read More
We did a tour of Amsterdam, prior to boarding the long boat. Once aboard, we were greeted with smiles, escorted to our suite, and shown all the amenities of the room. The dining room is open seating and we found that we enjoyed eating meals with different people; many became friends over the course of the trip. There is a lounge where lectures, entertainment and demonstrations are done. There is a small dance floor and it was used by some fancy steppers. The customer service and staff was top notch; they felt like friends. I don't understand how they keep everyone straight, but they do, and are so helpful with anything you're interested in, even if it's going somewhere off the beaten path. We did many of the free provided excursions and felt they were accommodating to everyone, offering different paced groups. The ports we visited, and areas we sailed were truly impressive and I would love to go again someday. Go Viking! It is great! Read Less
Sail Date: June 2016
Our family choose a Viking River Cruise because we had heard terrific reviews about the Viking Experience. We did the River Cruise from Amsterdam to Budapest and had a terrific time. The walking excursions were all well done - great ... Read More
Our family choose a Viking River Cruise because we had heard terrific reviews about the Viking Experience. We did the River Cruise from Amsterdam to Budapest and had a terrific time. The walking excursions were all well done - great guides, good information, wonderful adventure! The crew were fantastic and the accommodations and meals great! The time off the ship was well organized and each person could choose to do as much or as little as they wanted - lots of variety and options. We enjoyed the entire trip and will book with Viking again! Having a smaller group of people on the boat made it possible to meet people and share experiences better. Meal times were a great time to talk with other people and also to find out about other cruise options. The meals were great with local choices as well as casual dining. The opportunity for quick, casual lunches was a great feature. Read Less
Sail Date: June 2016
We chose a Viking river cruise because of the reviews, what was included on the cruise, and this particular itinerary. We were not disappointed! The tours were excellent. Each tour guide was knowledgeable and helpful when answering ... Read More
We chose a Viking river cruise because of the reviews, what was included on the cruise, and this particular itinerary. We were not disappointed! The tours were excellent. Each tour guide was knowledgeable and helpful when answering questions. We received a great overview of each city or town along with interesting historical content. The optional tours we elected to take were wonderful and significantly added to the quality of our experience. The artists and entertainers who came on board gave us the opportunity to experience even more of the culture of the area, and we made sure we attended every one! As far as meals go, I was surprised at the many food choices, and we appreciated having regional dishes on the menu. Each dish was delicious and well presented. Every single employee was courteous, friendly, and helpful. Several went above and beyond to make our experience special. We will definitely be sailing with Viking again. Read Less
4 Helpful Votes
Sail Date: June 2016
We had planned this cruise for 2 years to mark a special anniversary and a milestone birthday. We had seen many advertisements both paper and media and thought we liked what we saw. Perhaps we should have checked some reviews. The ... Read More
We had planned this cruise for 2 years to mark a special anniversary and a milestone birthday. We had seen many advertisements both paper and media and thought we liked what we saw. Perhaps we should have checked some reviews. The river cruise was not inexpensive and the per night cost, in retrospect, was high for what we got. Yes, the air was "included", as were daily tours and dinner wine and beer. The daily tours mostly consisted of walking tours in cities, or driving tours with excellent guides who told us about the area's history. However, only two or three tours took you inside buildings. Churches/cathedrals were free to enter on your free time, but after several, we'd seen enough. In depth tours, were pricey although we did book two which we enjoyed to Salzburg and a Mozart/Strauss concert. However many other interesting and important opportunities were missed, such as a visit to the Place of Justice in Nuremberg. Just a drive by. We sailed through beautiful vineyards in Germany, but were served Argentinian wine! The staff on board was friendly and some were exceptional in their performance of duty such as the maitre d' and cruise director. The entertainment was repetitive with the same pianist on board for 14 days! On three occasions, two different groups came on board as did a glass blower. Don't waste your money on a French Balcony. What you see in ads is not what you get. Our room was so small that there was no room for a chair, only a small backless stool that barely fit between the bed and the ledge. Yes, we could open the lovely doors and see out. Romantic? Hardly. In order to sit with a glass of wine in hand and watch the lovely view, you could only sit on the bed! Two people dressing at the same time was not possible unless one used the bathroom, which was quite adequate for a ship. Sadly, we were disappointed and wished we had spent the money on 2 regular cruises rather than one river cruise. Read Less
1 Helpful Vote
Sail Date: June 2016
Great way to see Europe! Trip was well organized, service on board was top notch, and the staff, from top to bottom, was friendly, happy and incredibly motivated. Food was well presented with a wide variety of offerings, and delicious. ... Read More
Great way to see Europe! Trip was well organized, service on board was top notch, and the staff, from top to bottom, was friendly, happy and incredibly motivated. Food was well presented with a wide variety of offerings, and delicious. Wine was great and we learned a lot about the different varieties along our route. We booked the pre-embarkation days in Amsterdam, but our flight from the US to Amsterdam was delayed 24 hours, so we missed one of the days. Viking was very responsive to our plight and made arrangements to help us with our late arrival. Embarkation was very easy. The ship was so easy to get around (as opposed to a giant cruise ship). We especially enjoyed the top deck and/or the lounge on those rainy or chilly days. We enjoyed virtually every port of call, each shore excursion, and especially the time that we were able to explore on our own. The local guides were, for the most part, exceptional. Having a guide that has lived in the area for most or all of their lives made the tours that much more authentic. They shared more info than just the standard tourist blabber. We actually learned so much about each port and the history that went along with it. Absolutely the best way to experience several different countries. We would absolutely go again. The only question is what part of the world to see next! Read Less
Sail Date: April 2016
This was my first time to visit Europe. We chose this cruse to see as much as we could. We were really happy with what we saw and visited. The Viking ship stopped at a port each day. We had a local guide to show us around, tell us the ... Read More
This was my first time to visit Europe. We chose this cruse to see as much as we could. We were really happy with what we saw and visited. The Viking ship stopped at a port each day. We had a local guide to show us around, tell us the stories and the history. Back on board, the food was great and a large variety. We ate the local fare in addition to a regular menu. There was local wines and beer for our tasting. The mornings were beautiful. The river was smooth and the reflections in the water made great pictures. The norning weather was cool, so we were provided with blankets and a heater. The ear phones that were used to listen to the guide were great. No matter how much external noise, we were able to hear what they said. There were a couple of bumps in the road, but nothing to spoil the trip. Read Less
1 Helpful Vote
Sail Date: March 2016
This cruise stopped at a lot of places I have always wanted to see. We had taken a cruise of the Eastern part of the Danube, but not the Western part. This cruise offered us a combination of three rivers and many beautiful stops. We ... Read More
This cruise stopped at a lot of places I have always wanted to see. We had taken a cruise of the Eastern part of the Danube, but not the Western part. This cruise offered us a combination of three rivers and many beautiful stops. We picked a veranda cabin this time, and even though the weather was not as warm on this trip, we used the veranda many times and really enjoyed the beautiful view as we went along the rivers. It was so nice to sit outside and sip a glass of wine, listening to music from the cabin, and enjoying the great views. Most of the excruisions were great, but one was way too long, and left us with nothing to do for too much time. The weather was a factor, but even in better weather, we would have been happier with only four hours, and then back to the ship. All in all, it was great. Food is very good, service exceptional from the cabin staff and waiters. We had a bad experience with the concieriege, but she was new and not experienced in good customer service. In spite of that problem, we really enjoyed the cruise and have since booked another. Read Less
5 Helpful Votes
Sail Date: March 2016
With this being my first cruise, I don't have any other cruises to base my experience on. Bu, I can relate this cruise to my other holidays where I stayed at a hotel and found tourist thing to do. I've stayed at the Four ... Read More
With this being my first cruise, I don't have any other cruises to base my experience on. Bu, I can relate this cruise to my other holidays where I stayed at a hotel and found tourist thing to do. I've stayed at the Four Seasons in Seattle and Maui, at the Del Coronado in San Diego, and at Nayara Hotel, Spa & Garden, Costa Rica. These places were fabulous to stay and the staff were fantastic to a fault. The crew and Viking Cruise, particularly the Grand European river cruise, now fall into the same category. I can't say enough about the staff and their leader, consierge and program director. Every detail was covered. And when I wanted to move from the the plan of the cruise, all I had to do was ask. If I wanted some a little different, no problem. If I wanted to see something more, they asked which direction I wanted to go in. No extra cost. No extra trouble. Not any problem at all. The rooms aren't like I have at home, but I on a boat. Accommodations are going to be short on size and space. My bartender, Sorin, knew what I liked and how before we ever left Amsterdam. And all through the trip we had develop[ed a wonderful relationship. The housekeeper for our section was attentive to every detail. Our servers (Rommel and Paul) really made our dining experience fun. But the most important thing was that my Mother had the best of times. Thank you all very much (the crew of the Viking Embla). You really know you had a great time when you actually miss the people. Read Less
1 Helpful Vote
Sail Date: November 2015
Shall I start with the positive or the negative of my experience? Three Boats, never saw the one I was supposed to be on. Three weeks before departure I started tracking the Viking Mimir the boat I was supposed to be on, and noticed ... Read More
Shall I start with the positive or the negative of my experience? Three Boats, never saw the one I was supposed to be on. Three weeks before departure I started tracking the Viking Mimir the boat I was supposed to be on, and noticed that it was not moving in the direction it needed to be to board. I started asking my Travel Agent to get into contact with Viking to find out if there were going to be changes to our trip and if there were going to be issues with Water Levels or anything else. After saving money for THREE YEARS to go on a once in a lifetime trip and as I am an anxious traveler and I have high levels of anxiety. I kept getting the typical PR Responses that all would be fine. Needless to say we got on our Plane to Amsterdam on November the 10th. NOVEMBER 11 2015 at 12:22 in the Afternoon Mountain Standard Time WE GET AN EMAIL ASKING US IF WE WANTED TO CANCEL OUR TRIP AFTER ALREADY ARRIVING IN AMSTERDAM! Too Late now we are already in another country where we have no way to call and talk to anyone. We had already been gone for over 18 hours. Way to go Viking you really excelled at communication there. This is why I called every day and bugged my Travel Agent every day for a week before we left. Day 2 in Extended stay in Amsterdam, we joined the walking tour it was nice and informative. I talked with the Viking Representatives at the Hotel and found out that people who had arrived were canceling and returning home just as angry as I was. I heard others talking about how they got on-board ship credit for use on this cruise for the inconvenience. I promptly sent an email to my Travel Agent and Demanded that she call Viking and get the same for me I felt I was owed that much at least for lack of communication from Viking before I left the country. I eventually did get this on-board ship credit and it did soften the blow. Others got the Silver Drink Package for no Charge, Others got $200 each traveler on-board ship credit, some got 25% off vouchers. I got late communication and 15% off. NOT including my airfare. Yeah I was mad, livid is more like it. Day 3. I had booked an outside tour of the Jewish Museums, and Anne Frank house. Before I booked this alternate tour I called Viking directly and asked when I needed to be on board the ship. I was told as long as we made it back to the ship before 11:30 Departure we would be ok to tour Amsterdam. (NOT TRUE) The Viking Representatives at the Hotel told me I had to be on board for a 6:45 Daily Briefing and that it was Mandatory. Well my tour was not over till 8:00 that night. So I missed this Mandatory Briefing. Again another communication breakdown from the left hand not knowing what the right hand was doing. We boarded the Viking Eistla on Friday the 13th. All was well. I got to know the staff. There are several Staff members that I would like to pay tribute too. Vana our room Matron on the Eistla and Baldur. Vana went the extra mile to make our stay special. She had a wonderful energy and was always so nice to see. She gives great hugs and she made the trip positive for me. With the special little room gestures from one ship to another. She remembered the Extra Blanket that was needed and had it ready on the next boat so I did not have to ask for it again. I hope that I get to see her again on a future cruise. The Maitre'd Aryan (I think I am spelling his name right) has made every day on the ship memorable, Kurt and Lucas at the Front Desk, Vanya and Mary and Marlon in the Dining Room, Kristyan at the Bar, Ohna at the Bar were all excellent in their jobs and I enjoyed interacting with all of them. Monday the 16th we were switching ships. I appreciate all the hard work the staff did to help us switch ships. I am thankful that Viking booked a Scenic Cruise from Braubach to Bingen so we would not miss the beauty and splendor of the Rhine. I am grateful that we were able to do this instead of being bused. So I give Viking Cruise Director Rob a big thumbs up for coordinating this for us. We arrived the Baldur and everything was seamless and very nice. It was a lot better than I expected. This ship was exactly like the Eistla and so I did not notice any difference. Sunday November 22nd Switching Ships Again. Sadly I had to say Goodbye to Vana our Room Matron who again I must say was the most positive and wonderful staff members I have ever come across. Time to go to the Viking Embla. After a long day out and about we got to our room. As I was unpacking I noticed a constant humming coming from the bathroom. It was non stop and very annoying. This ship is showing signs of wear and tear. While I was unpacking my suitcase I pulled out the beside table to put down a glass of water. Instead in Stateroom 225 the bedside table pulled out and fell off right on my foot. I have a lovely bruise that is fading but it was painful. The closet door in the room would not stay shut and it would open and close on its own at all hours of the night. The temperature in the Shower was not consistent. Anytime someone flushed a toilet the water would turn scalding hot and I actually got a burn on my chest from the water and a blister from the water in the Shower. The Embla did not have the same amenities that we had in the other two ships. (No USB Port and Outlets were fewer) No under light in the bathroom and no lights in the closet that worked. Needless to say it was a disappointment from the other two ships. And that constant humming noise and closet doors opening on their own, this room was a little bit annoying to say the least. (FIX THOSE THINGS FOR FUTURE TRAVELERS) Now that we are home and going over the memories we are very pleased with the experience for the most part. However finding that others we cruised with got more than 15% off for a future cruise, some are getting 25-30% off. Considering it took us THREE Years to save for this cruise we would like to give Viking another try but we are taken back that we have to use this voucher in less than a year. So I would like something done about that. Considering I did not get 100% of what I paid for I expect some form of compensation that is not a complete and total slap in the face especially since I repeatedly asked for information before I left, and I would have canceled and re-booked for a later date when Water Levels were better. But the experience even though several ports were cut short due to water levels and some of our free time was taken away it was a good trip. Read Less
19 Helpful Votes
Sail Date: November 2015
I enjoyed many aspects of my Viking "Grand European" bus tour. Which basically means I enjoyed the European towns we visited by bus. Viking offerred us a really sweet deal on their November "Grand European" river ... Read More
I enjoyed many aspects of my Viking "Grand European" bus tour. Which basically means I enjoyed the European towns we visited by bus. Viking offerred us a really sweet deal on their November "Grand European" river tour. Unfortunately they failed to mention to us that their boats couldn't sail due to low water levels on all the rivers we were supposed to sail, the Rhine, Main and Danube, and that we would be traveling far away from these scenic rivers, by buses. I take particular umbrage at the fact that they booked us knowing full well that the rivers were unsailable, and had been since early June, but never told us. When we arrived on our boat, everything just got worse. Everyday they lied to us. We were bused to four seperate boats on our 14 day extravanga, two of which never sailed. We had one afternoon of "scenic river cruising." We are younger retired people and travel about 4 months a year. I have simply never had a travel experience like this. I suspect Viking may think they can get away with their deceit because many of the people who take these cruises are elderly and were too overwhelmed by the experience to do anything but weakly complain. It was particularly galling to me to see what happened to the "leisurely" cruisers, those elderly people who booked the cruise so they could sail and see, while not able to walk and tour. These people were bused to restaurants, where they sat and waited for the bus to drive them to the next destination. Elderly handicapped people were forced to walk in the rain up and down boat ramps, up and down bus stairs, pack and repack. Their health and welfare were essentially endangered by Viking. Besides all of this, here are some other factoids about Viking: Did you read Vikings PR about how the chefs prepare "regional delicacies" from local markets? Malarky. I saw the canned food being trucked in one day while I stayed on the boat and everyone else was off on their bus. There were lots of canned onion rings, canned stale cookies, really mediocre food. Did you read about their free wifi? Malarky again. The wifi didn't work. They had two wired ship computers for "guests" which were infected with malware which infected everyone's computers who used them, a Viking gift that keeps on giving, even after you come home. Our last day was especially memorable. We were bused from Vienna to Slovakia where we had lunch in the cheesiest Holiday Inn you have ever seen, with really the worst meal anyone could remember. Steamed ice cream scoops of rice, and microwaved chicken breasts with no sauce. Slovakia had amazing food available at their Christmas markets and restaurants but we had a schedule to meet on our bus and had no time. We then were bused through Hungary where four buses, 186 people arrived at a Mc Donalds, I kid you not, to use the two available toilets. Really special. Thanks Viking! Viking gave us "free round trip airfare," except of course when the airline they booked us on went on strike. After one solid day in Budapest wrangling with Viking trying to arrange air transport home, they finally booked us on a flight from Munich to DC to home in San Diego, six hours before the flight departed. Unfortunately we were in Budapest with insufficient time to arrange transport to Munich. So we paid $4,500 to arrange our own last minute costly flight home. If all goes well on Viking, I hear it can be a very nice experience. If all doesn't go well, you are really out of luck. Please see yelp for more current reviews of the viking experience. Read Less
Viking Embla Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 4.1
Entertainment 3.0 3.6
Public Rooms 5.0 4.2
Fitness Recreation 1.0 2.8
Family 1.0 2.8
Shore Excursion 4.0 4.0
Enrichment 4.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.7
Rates 4.0 3.7

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