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2 Helpful Votes
Sail Date: September 2018
We have been on 2 other Scenic river cruises and they were above expectations. We do not know whether Scenic is now cutting corners or whether it was just this boat, but it was a real come down from our previous experiences with Scenic. ... Read More
We have been on 2 other Scenic river cruises and they were above expectations. We do not know whether Scenic is now cutting corners or whether it was just this boat, but it was a real come down from our previous experiences with Scenic. It was not just the food, service and entertainment aboard the ship but also the tours. We had read other reviews about the food quality and variety complaints before taking this cruise, but felt they were just whiners. To our surprise found that their observations were acurate. When entering the restaurant, we could not get the waiters attention to bring us a menu, so our table ended up just grabbing one as we entered the restaurant each day. The food portions were so small, we started taking pictures. Instead of providing a bread basket for the table, the waiter would cut off a small piece of from a bread roll. It was so small, you just put the whole piece into your mouth. Not all the meals were substandard though, as they did serve a great leg of lamb one night and the chateau briand and salmon were great. The fruit selection was mainly water melon and other melon fruits. There were only 2 waiters in the lounge for the talks, so we just went to the bar and got our own drinks. There was a large group of Thomas Cook people that left part way through the cruise and we really noticed a big improvement in service when they left as the crew had more time to look after everyone. Only had 2 occasions where the waiter forgot the order. Most of the tours were just a walk around a local village or town and other than some cobblestone streets, there was not much to see. The trip to the Delta Works in the Netherlands was a must see. The day of cruising on the Moselle provided spectacular scenery. Scenic have what they call Tailormades and they are fanstasic. We had these with us most of the day. They tell you what you are looking at as you cruse along or as you walk around. They are also great for listening to your guides which were very good. Scenic also has e-bikes which we found were really enjoyable for touring around the country side. They should have mirrors though. Read Less
2 Helpful Votes
Sail Date: June 2018
Scenic (at least in Australia) actively market the Scenic experience as a five star world quality product. In reality our cruise was really mass tourism and more focused on drinking. The bad: The food is woefully bad. It is ... Read More
Scenic (at least in Australia) actively market the Scenic experience as a five star world quality product. In reality our cruise was really mass tourism and more focused on drinking. The bad: The food is woefully bad. It is not hard to realise that the braised beef one night is the Swedish style meat balls the next lunch. Whilst the Italian concept and French table were actually quite good the main restaurant was nothing more than a salad based cafeteria. Compared to other cruises the food and available selections was bad. The river side café was liked for the ice cream and cakes they served but the beef burgers and pasta were not eaten. Scenic markets up to 5 dining choices, so the Italian section (Invite only and French Table invite only) are again part of the main dining room but are considered 3 dining destinations. The river café is really more coffee and cake and lastly room service from a small menu is the 5th. The menus every day were wrong. The bar staff could not keep up with the amount of passengers and this is more reflective on management rather than the staff who really tried. The nightly entertainment (Ian) was good when he simply tinkled on the piano but the singing was not his best effort. On the last night he was eager to encourage everybody to have a great time. But the comments “I know I sing flat but I am still going to sing” saw many of us leave for better locations or even your room. Those in the back of the boat complained about the noise and constant vibration and these were the best suites. The rooms whilst neat had a problem with the hot water that would change from hot too cold to hold. We were told that every cabin had the same problem with the changing temperatures. Our cruise (Amsterdam to Basel) did not make it to Basel due to river congestion and you have to expect this on congested rivers. The issue being that Scenic simply printed a list of alternative arrangements and left it on the reception counter. So whilst we were warned we had no details. The tours whilst expertly organised do suffer with some bad guides. Two notable excursions the tour guide gave us a detailed analysis for 40 minutes on why people from Cologne do not get on with people from Dusseldorf. The second being a bible lesson after visiting the castle in Heidelberg for 30 minutes. The reception staff were dismissive about any queries or problems. The good: The crew and butlers are excellent. Our cabin was spotless and nothing was any trouble be it food or drinks or anything. It could so easily be a great product and time but on this particular cruise it was more a 2 or 3 star cruise that didn’t deliver on most fronts. Read Less
2 Helpful Votes
Sail Date: August 2018
Expectations for the money spent was lacking. Food selection was mediocre at best although the quality of most dinners was very good. Breakfast and lunch was the same everyday and not as high quality as expected. Organization for tours was ... Read More
Expectations for the money spent was lacking. Food selection was mediocre at best although the quality of most dinners was very good. Breakfast and lunch was the same everyday and not as high quality as expected. Organization for tours was well done and options for excursions was varied. Staff and crew were exceptional. Nightly entertainment was very poor with the exception of staff night. They were entertaining. Could have had some interactive activities that entertained and included the guests. Other guests who have sailed with this line said it was the worst they had ever been on. Sadly it’s the one we picked so nothing to compare too besides the 4 major ocean cruises we’ve experienced. This very expensive trip of a lifetime did not compare to those. Because of low water levels on the Rhine we could not complete our cruise as expected. Unfortunately we were stuck in an industrial port for most of a day and overnight. Thought some sort of excursion could have been arranged. We were a 20 minute ride from a major town and those that choose to go we’re out of pocket for the cost of cabs. Overall the sites we saw and the people we met made this a trip to talk about. We would unfortunately be very leery of trying this again. Read Less
9 Helpful Votes
Sail Date: June 2017
This was our 1st river cruise and we chose Scenic because of their "reputation". This having been said,since they are all inclusive, so was the lofty cost. During the 1st week, for 4 days in a row, everyone in the Crystal ... Read More
This was our 1st river cruise and we chose Scenic because of their "reputation". This having been said,since they are all inclusive, so was the lofty cost. During the 1st week, for 4 days in a row, everyone in the Crystal dining room waived away flies at all 3 meals. You would think that after 1 day this would be remedied by the crew who witnessed this. However,only after I talked to the restaurant manager on the 5th day, did it improve. The public rooms (dining and lounge) were never cool during the entire trip. The weather was only very hot 1 day out of 14. The food lacked flavor. Meals on the ocean cruises we have been on were so much better. The service, crew, and cabin were 6 stars out of 5 but.... More than 1/2 the passengers on board were ill during the trip. Scenic had a cavalier approach to this and should have been extremely more proactive. Plan on spending a great deal of time riding buses once you dock at a city. 1 day it was a total of 7 hours to and from. Finally, I did write Scenic before I chose to post this review. Their response did not address my concerns at all in a genuine, sincere manner-another disappointment of a company that I feel does not warrant the reputation they have 1 bit Read Less
4 Helpful Votes
Sail Date: June 2016
Overall we were a tad disappointed by this Scenic cruise for the following reasons: 1. The quality of evening meals weren't up to what we expected given previous reports. Overcooked pork fillets and wiener schnitzel. 2. Despite ... Read More
Overall we were a tad disappointed by this Scenic cruise for the following reasons: 1. The quality of evening meals weren't up to what we expected given previous reports. Overcooked pork fillets and wiener schnitzel. 2. Despite some very good waiter service, the poor 25% let them down e,g. a) request for coffee 1st night at end of evening meal - "yes, the coffee machine is upstairs" b) re-fills of white wine simply poured on top without asking, problem was it was a different wine. Happened at least 6 times 3. Many people including ourselves caught the flu or a stomach bug, Highlights: 1. Very good cruise itinerary, all inclusive tours & 80% of guides were very good. 2. Our housemaid was a gem and the Captain was the most pleasant captain I have ever met. 3. Many people valued the all inclusive drinks service, We enjoy a drink at meals so not such a big issue for us and we had a Royal Suite Read Less
2 Helpful Votes
Sail Date: October 2018
This was our first trip on Scenic and we were pleasantly surprised. We were on the Diamond Deck in a Balcony Room. It was very nice and small but manageable. The balcony was a plus. Our room service was excellent. We did get a butler who ... Read More
This was our first trip on Scenic and we were pleasantly surprised. We were on the Diamond Deck in a Balcony Room. It was very nice and small but manageable. The balcony was a plus. Our room service was excellent. We did get a butler who was wonderful and very personable but he seemed to have other duties which kept him busy. We did get the "special dinner" which was excellent and fun to try different wines and food. It was part of the dining room but in the back. The food was good. My favorite was the German lunch!! The excursions were fine but wish we had more time in some cities. They do give you a GPS device. Now, let me tell you these when they work they are great. We only had one in our room, so we had to ask for another one which did not charge. Then we had to get another one as the sound did not work. We suggested that maybe it would a good idea to give the tour guides extra ones but I think these could be expensive. Now the river ... it was low. The lowest in years. The captain was awesome and I was amazed that we got as far as we did. Also, he was there to greet us on and off the ship at every port. Very friendly and helpful. As I stated the river was low and we did make it to Worms. We were not able to go to the castle for our concert, so they brought it to us. We couldn't make it to our last two stops but they did bus us to Strasbourg and provided lunch. We were able to see the town but being Sunday many places were closed. We were then bused to Zurich where we stayed at a lovely Marriott, They provided us with a lovely dinner with wine and beer. The next day, we had breakfast and transported to the airport. All provided by Scenic. We did not make it to Basel. Our social director, Sylvia really did a fantastic job. I wasn't sure about her first because she was like other social directors that I have had on other ships but let me tell you did a phenomenal job. The only concerned was that those who were on their own after the cruise should have been given a choice of going to Basel or Zurich with us instead of being left on the ship and transferred the next day. One more thing, when they say that everything included they mean everything!! We did not have to pay anything extra. I would definitely take another cruise on Scenic. It was not their fault that the river was low. For future travels maybe I would go in the spring!! Their care department will take care of any issues. They did go out of their way considering the problems to make it a fun cruise. Look what we have to talk about with our friends!! Read Less
2 Helpful Votes
Sail Date: June 2017
Positives -Scenic Jewel is beautiful, well-appointed and our individual room (205) was ingeniously laid-out and comfortable. -Butler service was a nice touch. -Staff and crew were first-rate. The staff was most professional and ... Read More
Positives -Scenic Jewel is beautiful, well-appointed and our individual room (205) was ingeniously laid-out and comfortable. -Butler service was a nice touch. -Staff and crew were first-rate. The staff was most professional and delivered first-class service with a smile, many learning passenger names once the badges were left off. The answer was never “no” but always “of course.” When other river ships had to stop due to low water, our captain and crew made the entire route happen. A talented group of men and women all around. -Sailing with people from Australia, Canada and the UK we saw as a real plus; nice conversations with “worldly” clientele. -Most guides in the ports were very knowledgable and we learned a lot from them. The “Enrich” events were hit and miss. For example, the trip to Marksburg Castle and orchestra/piano concerts were quite nice while the “Oktoberfest” and “Sound of Music” events were a bit too “cheesy” for us. -E-bikes were really fun. We used them on three occasions. The GPS devices are nice too, though we found ourselves using them less and less and just enjoying the scenery. Negatives -Food was above average but never exceptional, which was disappointing. The Portobello experience was a step above, but there was never a “WOW” meal moment. The breakfast and lunch buffets always had great variety and seemed to be very fresh, but by the 15th day, we were tired of the same breakfast buffet and wished that lunch could be served table-side. -Too many bus transfers for us. I realize that the ship doesn’t magically dock in the city center and we just stroll off into town, but that is kind of what the river cruise companies lead you to believe in their brochures and commercials. However, they do a good job of getting 160+ passengers where they need to be when they need to be there--we just wish there were fewer bus rides involved. A couple of days we skipped the bus excursions and stayed on-board for the nice river cruising. -From day one we encountered at least one very sick person on the ship.....and then more and more got sick until there was a real epidemic. Some people went to the hospital while others saw a doctor and still others went to the pharmacy to get meds. It’s hard to say how many were sick, but we would guess more than half by cruise end. We managed to stay healthy until the last two days when it got us too. Upon landing after our final flight, we went straight to the emergency room to find out that it was influenza. We are now recovering at home. Not a great end to the trip but at least we were able to enjoy most of it---some people spent a large part of their trip flat on their backs--and paid $18K to do so. In our opinion, Scenic did not seem to have good enough protocols to handle this situation. While we saw them trying to clean the lobby of the ship, there were many areas (menus, chairs, buffet utensils, railings etc.) that we did not see them sanitize. Though there were hand sanitizer dispensers at the entrance to the ship and dining rooms, they did not insist that everyone use them or supervise guests entering/exiting those spaces as they did with the electronic badge check-in/out system. In an attempt not to lose travel days, many people who were quite ill got on the buses each day and proceeded to infect the others. Not a great situation. Read Less
1 Helpful Vote
Sail Date: May 2017
To celebrate / commiserate for my wife's 80th birthday and for mine to come shortly ! Our first experience of river cruising , though we had been well looked after by Fred Olsen in the past. Though one might feel that it is an ... Read More
To celebrate / commiserate for my wife's 80th birthday and for mine to come shortly ! Our first experience of river cruising , though we had been well looked after by Fred Olsen in the past. Though one might feel that it is an expensive venture in the first instance, because it is an " all in " package , it proved to be very good value for money. EVERYTHING is included. Crew are ultra friendly and helpful , drinks are always " on tap" , whether it be alcoholic or merely a cup of tea or coffee, advice on venues for the tours is always available and they are generally good value. I personally thought the Drachenburg Castle was largely a waste of time but other tours ( all inclusive ) were good. The visit to the vineyard was particularly good , not for the obvious reasons , but for the interesting explanations from Albert who is a 14th generation wine producer and knows his stuff ! Rudesheim is a gem to walk around but unfortunately " Captain Sunshine" did not work a miracle and it poured down the day we visited. The menu aboard is very varied and can be a simple salad or a full blown meal for lunch with almost endless courses in the evening. Th early part of the week the standard was superb but, for some unknown reason , the standard was not maintained towards the end of the week. A number of us thought that Head office should allow local purchasing by the chef where possible, asparagus was absent from the menu until several clients asked why. The answer from the galley was that Manchester dictated the menus !! Austin & Pat Read Less
Sail Date: May 2017
When searching cruise lines most stated they were all inclusive but when I would talk to some of the cruise lines when researching I would find limitation the choices for excursions, limited on beverages, and free time. SCENIC is ... Read More
When searching cruise lines most stated they were all inclusive but when I would talk to some of the cruise lines when researching I would find limitation the choices for excursions, limited on beverages, and free time. SCENIC is litereally all inclusive. We chose SCENIC based on the luxury ratings and great reviews, but mostly for it's all-inclusiveness. The ammenities included our own GPS units with informational guides as well as walking sticks and umbrellas in each room. You could reserve the electric bikes they have onboard and go out on your own anytime. We were able to convince family members to come along as well. We traveled from Amersterdam to Basel, Switzerland. For the most part we had a fabulous time on the SCENIC Jewel. Most of the staff were attentive and friendly. We thoroughly enjoyed the lounge staff, especially Ana and our butler Bogdan. They took very good care of us. We also enjoyed being able to be on the top deck especially when we traveled through the river gorge with the beautiful scenery and all those castles! The food was usually good. Breakfast & lunch were open seating with eating anytime between certain hours. Dinners were set at a certain time. Some of our party arrived late for dinner the first evening. The wait staff started serving as soon as you are seated, but we asked to wait until our entire group were seated. The waiter was unsure of what to do so he involved the maitre'd. This maitre'd scolded us for being late as the staff are to start serving right away despite whether your entire group has arrived. (It wasn't like there was another seating coming in later). The Jewel maitre'd certainly could have been more cordial in his explanation, but we decided to let it go based on his non-communication skills. The next unfortunate encounter with the Jewel maitre'd came a few nights later. Two of our party were served cold food. The wait staff were great and immediately took the food back and served new plates a few minutes later. These too were only lukewarm. By then we just wanted to eat so we were dealing with it. The wait staff called over the maitre'd again to get involved and he said the food was hot as it had just come off the grill. We were obviously wrong. It was about winning the argument for him. It was not pleasant. We took these incidents to the Concierge manager. He told us he would look into this and get some resolution for us. This never happened. A simple apology from the SCENIC JEWEL maitre'd would have been welcomed. When we disembarked we were asked to use our name fobs to enter a review on a website Scenic provided. Several in our party attempted to write a review but were denied access. I emailed Scenic about this issue and was told there was a glitch in the system and they were working to resolve. I contacted them AGAIN but still no resolvement to this problem.I gave up trying which I am assuming SCENIC was hoping we would do. Due to this memory of the trip we will certainly consider using another cruise line for future river cruises. Read Less
2 Helpful Votes
Sail Date: September 2016
We booked this cruise to celebrate our Golden Wedding Anniversary and were not disappointed. Embarkation and disembarkation went smoothly. The ship is modern and well appointed and was kept spotlessly clean. The entire crew is a credit ... Read More
We booked this cruise to celebrate our Golden Wedding Anniversary and were not disappointed. Embarkation and disembarkation went smoothly. The ship is modern and well appointed and was kept spotlessly clean. The entire crew is a credit to Scenic and you were made to feel welcome at all times. The cabin had a balcony which increased the floor space and gave great views of the passing scenery. As we frequently travelled overnight and our cabin was located near the rear of the ship, engine noise was noticeable but did not affect sleeping - in fact you were more aware of it when the engines stopped and the quietness hit you! Our cabin steward was excellent and kept everything neat and tidy all day and constantly amused us with her 'towel sculptures'. The main dining room is very pleasant although sometimes a bit too busy in the evenings. The breakfast buffet gave a good choice and also provided a chef for the cooking of eggs and omelettes. Unfortunately the plate warmers were never turned on at this time and your food got cold too quickly. However you were able to order pancakes, eggs benedict, etc from the kitchen which came out on hot plates! A buffet lunch was available in the main dining room or from Cafe Rive in the main lounge - always a good choice of food. Evening meals were always a la carte with a good choice of courses. Overall dining was a good experience. Entertainment was provided - some acts were better than others! The shore excursions were well organised and enjoyable, with a good range of places to go and see. Some of the highlights for us were the windmills in Amsterdam, the chair lift in Rudesheim and a visit to the walled medievil city of Rothenburg where our guide was exceptional. All the trips were good. Overall this is a holiday we thoroughly enjoyed and we would consider another river cruise but for a shorter period of time. Also this cruise did involve going through 67 locks and lots of low bridges which means the sun deck is not always available for the use of passengers. Read Less
4 Helpful Votes
Sail Date: May 2016
Jewels of Europe We chose this cruise to see as much of Europe as we could as well as do a cruise. It met all our expectations and more,our only complaint was we were sometimes to exhausted to enjoy all that was on offer. ... Read More
Jewels of Europe We chose this cruise to see as much of Europe as we could as well as do a cruise. It met all our expectations and more,our only complaint was we were sometimes to exhausted to enjoy all that was on offer. Everything went like clock work in every aspect of the tour. The crew and staff were very friendly and helpful,And made the the cruise even better. History was the main focus of our trip,but as we are farmers a bit more of what the local areas grow would have been very interesting. The entertainment was second to none,a taste of all the different cultures. Also the fellow passengers were in our age group and very likeminded in their outlook. May was a great time to travel,not too hot,not too many queues and the rivers were still passable as the snow and rains had not effected them at that time.The buses that took us on the land part of our trip were very comfortable,drivers very helpful and good at there jobs.Sometimes the places they had to take the buses were unbelievable. We thoroughly recommend this tour. Read Less
6 Helpful Votes
Sail Date: October 2015
It was a freezing sunny day when we boarded the Scenic Jewel, we were made to feel very welcome and our butler explained all amenities to us in great detail. We were on the top deck (diamond) and had choosen a junior suite. The cabin as ... Read More
It was a freezing sunny day when we boarded the Scenic Jewel, we were made to feel very welcome and our butler explained all amenities to us in great detail. We were on the top deck (diamond) and had choosen a junior suite. The cabin as with all river cruise lines was small with very little hanging space and one has to be a great packer to put everything away. However it was The bathroom that made us choose this suite as its larger and has a bath. The bathroom has plenty of room with a separate shower lots of space. Plus I had a hot bath at the end of almost evry day. There are lots of lovely bath salts and gels it was lovely. The Scenic Jewel is like a floating 5 star hotel, the decor, modern, simple and stylish. Everything is very clean and attention to detail sublime. The food is wonderful with plenty of choices, so much food. All drinks are served pretty much all day and are included in the tariff. If you wanted you could eat and drink all day long. There is a huge upper deck with ample deck & longe chairs. It was very cold during our trip but sunny not many clients braved the upper deck but we did and the views with all the castles were divine. All staff were first class and a credit to Scenic, in particular Raddo our barman who was very attentive to the point of when I got ill he made me a hot brandy lemon drink without prompting for my husband to bring to me in our cabin. Everyone on our cruise pretty much got sick, this was of NO fault of Scenic who went to great lenghts to explain to the guests why they needed to use hand sanatation but so many ignored this advise and those few morons infected us all. The day trips were plentiful with many great choices our only upset was we couldnt dock in Vienna (something about a bridge being fixed) this meant we had to moor 90 minutes away from Vienna and commute backwards and forwards. In a 18 hour space we spent a total of 7 hours on a bus meaning less time in Vienna. I was very disappointed with this as Vienna was the main reason we did this trip, however this was not Scenics fault so I cant blame them. The onboard entertainment is so bad its good. The entertainment brought on board at various cities excellent. The hairdresser and masseur were not as good as I usually have but they were certainly okay. If you want to get a wonderful overview of Europe in a 5 star floating hotel, with awesome staff, excellent food and unpack only once then I would suggest you take a river cruise, this one was our third (first with Scenic) and matched our expectations. Read Less
1 Helpful Vote
Sail Date: June 2013
We booked our river cruise with Scenic Tours travelling from Amsterdam to Budapest from the beginning of June 2013. We had booked in the middle of 2012 so we were really looking forward to the whole experience. As reasonably seasoned ocean ... Read More
We booked our river cruise with Scenic Tours travelling from Amsterdam to Budapest from the beginning of June 2013. We had booked in the middle of 2012 so we were really looking forward to the whole experience. As reasonably seasoned ocean cruisers we knew that river cruising would be different but we expected from the Scenic Tours advertising that a high standard of life on board would be expected, and that the smaller sizes of ship would lead to smaller groups. The day before we left home we got an email saying that although we were booked on the Scenic Jewel it would no longer be possible to board this ship and we would be transferred to the Scenic Ruby in the same cabin number. However, as the Ruby was different to the Jewel we would be given a small refund. We landed in Schipol airport and were supposed to be met by a Scenic Tours rep. We couldn't find him and eventually the airport information office ran him to ground. It turned out that he was attempting to pacify another passenger who hadn't been told about the ship change. When we got on board the Ruby the welcome was warm and the offer of a cold drink and a snack accepted with alacrity. The Tour Director was helpful and knowledgeable but explained that as the waters on the Rhine and Danube were in flood we were unable to get under some of the bridges. This might have an adverse effect on parts of our cruise but that he was told that the situation would be rectified in a few days. We stayed overnight in Amsterdam and began cruising on that evening. By day 3 we were in Dusseldorf and were coached to Cologne, about two hours away. After a day's sight-seeing we re-joined the ship and travelled as far as Bonn where we docked. In that evening's briefing by the Tour Director we were told that due to the delay from flooding we could not now walk to the mediaeval castle where dinner was arranged, but would instead be bussed there - a total of four hours there and back. The next day we were supposed to travel to Rudesheim but the river was too dangerous and the ship's captain turned back and moored at Koblenz. by this stage we realised that the cruise was not going to take place even remotely as planned, but the Tour Director still kept insisting that we would visit the places as agreed, not on the ship but would do so by coach. Most of our fellow passengers accepted the situation but as we saw what was happening elsewhere on the river a few became quite upset. It was clear from the reaction of the other river cruise companies that we were one of the few cruise ships still trying to complete their voyage. At one stage we were tied up five abreast with four empty river cruise ships alongside. Their passengers had had their cruise cancelled and given refunds. Scenic Tours did not make this offer. In the event, we got increasingly longer bus trips to see villages and towns for shorter periods of time. Then we changed ships to the Scenic Jewel and tied up in an industrial basin for four days before being bussed on an epic eight hour journey to Scenic Pearl moored in Vienna. The only cruising on this stretch of the river was from Vienna to Budapest. This was not a cruise trip but an extended coach holiday. As a result of all the ship changing we did get to experience the different levels of service on board three of the Company's vessels. Most of the time the service and helpfulness of the staff were exemplary but on one of the ships the vessel hadn't moved for ten days and the staff were beginning to get fractious - and it showed! Some evening dining was waiter service but for breakfast, lunch, and most evenings the service was mostly on a buffet style, with a somewhat limited choice. However, the specialist dining room, Portobello's, was very good with fine food and wines and excellent service. The cruise was advertised as all-inclusive and while wine was from a selected list I understand that there was a charge made if a different wine was ordered. However, I never experienced that as I thought that the wines available were fair enough. Most of the passengers were Australian (as befits an Australian Tour operator)and many of them did not like the European wines on offer. The Tour Director stayed with the passengers throughout the various moves and attempted to control the situation as far as he could. He talked to us daily, sometimes twice daily, but was unable to get any information from his Head Office about the future of the cruise. Their attitude seemed to be to keep doing the same thing (putting the passengers on buses) and maybe the flooding situation will improve. In the event we missed out on huge parts of the Rhine and the Danube including some iconic areas like the Rhine Gorge, and Rudesheim, but Scenic Tours just shrugged their metaphorical shoulders and herded the passengers around on buses. We had been on the Rhine before so knew most of the sights so we enjoyed the on-board service and sitting in the sun. Consequently we only took the bus option when either we had to, say when changing ships, or if we really wanted to see an attraction. I can't say why Scenic Tours decided to press on with a doomed river cruise when the other cruise companies had cancelled. Maybe because the majority of the passengers were Australian and the cost of sending them home would have been too high? If it hadn't been for the buses and the three ship changes we would have had a good holiday. Read Less
Sail Date: August 2019
Scenic was recommended by my sister-in-law who is a travel journalist. We had a great meeting with Scenic personnel at the Ottawa Travel Show. We chose to include three extra days at either end to visit Amsterdam and Budapest in a ... Read More
Scenic was recommended by my sister-in-law who is a travel journalist. We had a great meeting with Scenic personnel at the Ottawa Travel Show. We chose to include three extra days at either end to visit Amsterdam and Budapest in a little more depth than the cruise would allow, The cruise itself was beyond my expectations, every possible scenario was planned and executed perfectly, so that the excursions had every detail taken into consideration. The on board experience was as perfect as could be. Every meal allowed for many options. We very much enjoyed the relaxed atmosphere as all meals. The lounge and bar were exceptional, with no charge drinks, snacks and coffee or tea the entire way. Info sessions were held every evening before dinner where we had a chance to go over the days activities and better understand the plan for the next day. The entire staff, from the room attendants to the head chef were available and helped ensure that every moment was as perfect as possible. Read Less
1 Helpful Vote
Sail Date: July 2019
A scenic cruise is a real five star experience. It’s quite an investment, but you do get a quality experience. The crew are sensational, they were very attentive and nothing was too much trouble. The food was always fresh, beautifully ... Read More
A scenic cruise is a real five star experience. It’s quite an investment, but you do get a quality experience. The crew are sensational, they were very attentive and nothing was too much trouble. The food was always fresh, beautifully presented and a wonderful variety at all meal times. I would strongly recommend it. The facilities & food are brilliant. Most of the tours were enjoyable and gave us a good glimpse of important attractions and local cultures. Nikola our cruise director was very professional and enthusiastic and always ensured all passengers were well informed of upcoming events, times and places to meet which resulted in smooth transition from ship to tour & back to the ship again... The water levels in the rivers were apparently problematic, but the captain & crew moved the ship along when needed to make sure we could get through ok which we are very thankful for. This cruise really was value for money and definitely will look at travelling with Scenic again in the future. Read Less
Sail Date: June 2019
We had to change ships on the 10th day of a 14 day cruise. Scenic was repositioning the Jewel and the Pearl due to high water problems on a prior cruise. Our comments are based on our experience on the Jewel in the first 10 days. Our ... Read More
We had to change ships on the 10th day of a 14 day cruise. Scenic was repositioning the Jewel and the Pearl due to high water problems on a prior cruise. Our comments are based on our experience on the Jewel in the first 10 days. Our experiences on the Pearl were NOT as good. The crew and staff on the Jewel were very friendly, communicative, accomodating and fun to be with. They handled a passenger emergency in a very professional manner and all worked out in the end. The Captain was very visible and friendly. The excursions were good and informative. We wish that there was more free time at some of the stops. Entertainment was very enjoyable. Our cruise director, Jeff, was very helpful and informative. This was our second river cruise with Scenic. We have recommended Scenic cruises to family and friends. We enjoyed ourselves very much. Read Less
5 Helpful Votes
Sail Date: September 2018
We boarded the Scenic Jewel in Amsterdam for this 14 day itinerary. In each port, Scenic gives guests a choice from at least 2 excursions. First port was Antwerp, and we chose the excursion to Bruges. This town was quaint and interesting. ... Read More
We boarded the Scenic Jewel in Amsterdam for this 14 day itinerary. In each port, Scenic gives guests a choice from at least 2 excursions. First port was Antwerp, and we chose the excursion to Bruges. This town was quaint and interesting. Next stop was Veere, and we were quite impressed with the excursion to the Delta Works. We were treated to a "Dixie-land Band" after our Delta Works tour. In Arnhem, we found the Open Air Museum informative. In Maastricht we did a walking tour, then cruised the Maas River in the afternoon. When docked in Emmerich, the excursion to the Roman ruins of Xanten was awe-inspiring. Our next port was Koblenz, where we did a city tour. Then we headed down the Moselle River and delighted in the steep hills covered with vineyards and small towns along the way. First port on that river was Cochem, where we visited the fully-furnished Reichsburg Castle. We next briefly stopped at Traben-Trarbach to let the Electric-Bikers off the ship, as they were biking 15 miles to meet the ship in Bernkastel. While docked in Bernkastel, we took the excursion to Trier for an impressive city tour. We then headed back to the Rhine as quickly as possible as water levels were dropping. The ship diverted to Andernach until water levels rose enough we could enter the Rhine Gorge. The Rhine Gorge was dotted with hillside castles, impressive cathedrals, and riverfront towns. Gorgeous! Due to the delay from the low water, we had to skip our scheduled stop in Rudesheim. In Mannheim, we toured Heidelberg castle and the old town. The ship then docked in Rastatt, where guests toured Rastatt Palace and were entertained by a classical music concert. We docked next in Kehl, and took a city tour of Strasbourg and spent time in Le Petite France area. Next was Breisach, where we took coaches to the Black Forest. Unfortunately, it was windy that day, so we were unable to take the cable car gondolas to the top of the mountains. During our hike in the hills, we toured a farmhouse museum and sampled Black Forest cake. We disembarked in Basel. In addition to daytime excursions, we had 5 evenings where local musical entertainers came onboard. Overall, the excursion guides were top-notch, and Scenic arranged so only about 25 people were with each guide. We wore "Tailormade" devices, which were headsets to hear the guides. But these devices also serve as GPS locators, if you want to self-tour with the city maps they provided for each location. The food on the Jewel was excellent, with a wide variety of choices at each meal. All types of alcohol are included in Scenic's price, and with the well-stocked bar, drinks flowed generously. Regional red and while wines were offered at each meal. Service was prompt. The staff was always pleasant and welcoming. The electric-assist bikes make treks along the shore enjoyable. Also, while cruising, the "Tailormade" device clicks on to describe points of interest along the shore. Scenic also provided complimentary maps and a tour book of the Rhine and Moselle Rivers. The map showed landmarks and bridges, so it was easy to follow the ship's progress. The tour book detailed pertinent information about towns along the river. We had a butler to attend to our every need. Room service was complimentary. We were on the Sapphire deck, so included was one small bag of laundry per cabin. Those on the Diamond deck also had complimentary pressing services. We felt Scenic filled this 14 day trip with a satisfying blend of sightseeing and entertainment. There were 169 passengers onboard (majority being Australian & Canadian), and demographic was 60+. We met many lovely, outgoing, well-traveled people. Overall, Scenic really looked after their guests. I would not hesitate to cruise with this company again. Read Less
Sail Date: August 2018
The dates suited and this particular cruise was suggested by the Travel Agent. We thought it would be a good idea to go on the cruise from Budapest to Amsterdam en route to Sweden where were going to a 90th birthday in the Arctic Circle ... Read More
The dates suited and this particular cruise was suggested by the Travel Agent. We thought it would be a good idea to go on the cruise from Budapest to Amsterdam en route to Sweden where were going to a 90th birthday in the Arctic Circle where we hoped to arrived in a relaxed manner - and we certainly did. It was a wonderful way to begin a journey. Everything on the Scenic Jewel was way beyond expectations from the welcome on board, luggage handling, cabin service, tours, entertainment, food and drink, cleanliness and departure. ALL staff without exception were efficient, helpful, thoughtful, courteous and very good humoured. We met some delightful people with whom we had many laughs and many drinks and many wonderful meals. The land excursions were excellent though the listening devices could be improved. The ear pieces tended to fall out of your ear and the sound was often faint and/or broke up. It is difficult to say what the most memorable part of the trip was - it was all so different and interesting. Going through the locks was amazing; the scenery was charming in fact in many ways it often felt as though one were moving gently through a postcard. It was always delightful to go on shore and walk around such interesting and charming places which prior to the trip were essentially names in atlases or novels. Read Less
1 Helpful Vote
Sail Date: August 2018
We wanted a 5 star experience with nothing to worry about and Scenic was recommended. I can't express what an amazing time we had on this River Cruise. From the minute we stepped aboard until we stepped off 8 days later, we were ... Read More
We wanted a 5 star experience with nothing to worry about and Scenic was recommended. I can't express what an amazing time we had on this River Cruise. From the minute we stepped aboard until we stepped off 8 days later, we were given the Royal treatment. The excursions are of top quality, from glass boat tours through the canals of Amsterdam to Castles, cathedrals and even a Baroque Concert. The food was excellent!! They do not skimp on anything, the wine and drinks are all of excellent quality and the selection of meals, cheese and desserts were fantastic! We were lucky enough to enjoy an 8 course meal with wine parings for each course! A true 6 star event!! The staff (on the Jewel) is the best we have ever experienced on any of our travels. They were fun, courteous, professional and never left you wanting for a thing! Special mention of Goran (butler), Sandy,(bartender) Nickola (cruise director) for making our holiday even better than we could have expected! The beds were so comfortable, the rooms were kept incredibly clean, with room care and full bar service twice a day! If you want a holiday that you don't need to worry about a thing and want to be treated like kings and queens, then Scenic is the only way to go! You won't regret it. Now to decide where our next Scenic River cruise will take us! Read Less
2 Helpful Votes
Sail Date: June 2018
Very organized, they think of all the details. Glad we added a few extra days in Amsterdam through Scenic, prior to departure. We did a canal cruise in that time so after boarding the ship we could select the excursion to Volendam which ... Read More
Very organized, they think of all the details. Glad we added a few extra days in Amsterdam through Scenic, prior to departure. We did a canal cruise in that time so after boarding the ship we could select the excursion to Volendam which gave us the opportunity to see some of the countryside including a windmill. Beautiful ship, very modern suites. The most comfie bed and pillows I've ever had, except at home! Being able to open the balcony window was a great perk to enjoy some fresh air. More than enough space for 2 people and their suitcases. The process to board and disembark was so well organized and fast, no endless waiting in line. The food was great, nice variety. Drinks were awesome, especially the local beers and wine. Very attentive staff. They seemed like they were actually enjoying the trip. Excursions were also well organized and well chosen, very interesting choices, it made it difficult to decide which to take. I only wish we had more time at each stop but then it wouldn't have been an eight day cruise! The special concert at Ratstatt Palace was absolutely amazing. If I do another river cruise I would definitely choose Scenic again. Read Less
1 Helpful Vote
Sail Date: May 2018
Scenic appealed to us for its luxury, interesting itinerary and all-inclusive approach to travel and we had travelled with Seniic before. They delivered on all levels. Our Balcony Suite was compact - as you would expect on a river cruise - ... Read More
Scenic appealed to us for its luxury, interesting itinerary and all-inclusive approach to travel and we had travelled with Seniic before. They delivered on all levels. Our Balcony Suite was compact - as you would expect on a river cruise - but really well designed so there was plenty of room in wardrobes and bathrooms and the bed was huge and really comfortable. This theme continued throughout the ship. The common areas were excellent and the staff were consistently superb - friendly, attentive, helpful and all with a good sense of humour especially Nenad, Milan KJ, and Goran. House keeping staff worked so tirelessly keeping our rooms well serviced. Gally staff worked very hard pumping out fabulous food with restaurant and front of house staff ( too many names to mention) delivering wonderful meals and service. Bar staff Sandy, Lobo an Milika were fantastic with what ever e wanted to drink. Front desk Vjeko, Milica & Martine friendly faces there to help. Trips ashore provided excellent variety and range of choice and all the excursions were excellent. A major highlight was the quality of the food and wine for every meal. Plenty of choice and a great size allowing you to easily taste four or five courses without feeling stuffed but some of us did over indulge. Entertainment onboard was fun and engaging. Laundry service was great and cheap compared to hotel stays and items returned most times same day. Out Cruise Director Taree was superb worked round the clock making sure our every need was met thank you to you and all the staff. Last bit not least the Captain and his crew for a safe and smooth sailing thank you. Trip paid in advanced and felt like a free holiday. Wow!! Read Less
9 Helpful Votes
Sail Date: July 2017
Our travel agent had been on this cruise and rated it the best. Knowing that the one off payment covered everything once on board ship took out any stress about off shore excursions, tipping and different exchange rates. Only needed small ... Read More
Our travel agent had been on this cruise and rated it the best. Knowing that the one off payment covered everything once on board ship took out any stress about off shore excursions, tipping and different exchange rates. Only needed small amount of change for toilets in town. Free toilets were always available at organised tour events. The offshore excursions arranged by Scenic were varied and provided wonderful musical experiences from the different areas we visited. The Octoberfest and Sound of music lunch and show are exclusive to Scenic tours. Each outing was accompanied by an experienced guide giving extremely detailed information about the place we were visiting and the history going back to Roman times. Alexander our very experienced cruise director was always patient, cheerful, interesting and extremely well organised , Some of the crew expressed their multi talents by providing us with musical entertainment on our last night which was a real treat. Food, what can I say!' The meals were superb, fresh produce beautifully prepared, a culinary delight at each meal. Providing a shuttle bus in some cities was an unexpected bonus. I could not have asked for more. A wonderful, memorable experience Thank you Scenic. Read Less
3 Helpful Votes
Sail Date: June 2017
We selected this cruise as we had excellent experience of Scenic before, and the itinerary matched our ideal places to see and the Scenic Enrich activities looked superb. We were not disappointed! Everything was well organised, ... Read More
We selected this cruise as we had excellent experience of Scenic before, and the itinerary matched our ideal places to see and the Scenic Enrich activities looked superb. We were not disappointed! Everything was well organised, embarkation, transfers, communication and service all spot on. The Scenic Enrich activities were the highlights, with a visit to a medieval castle and entertainment, the Sound of Music excursion to Salzburg, and the Palais Lichtenstein concert in Vienna absolutely outstanding. The food on board was excellent, with the special menus at Table La Rive and Portobellos truly outstanding. Minor issues like bar service during busy times wee quickly forgotten. Special mentions for Cruise Director Andreea, bar waiter Ana, and restaurant waiter Iwan, who all worked hard and multi-tasked enthusiastically. Andreea in particular led the cruise with enthusiasm and experise, communicated very well despite English not being her first language, and looked after the passengers who had health problems during the cruise. Read Less
Scenic Jewel Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 2.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 3.0 3.7
Family 1.0 3.7
Shore Excursion 4.0 4.3
Enrichment 3.0 4.3
Service 4.0 4.7
Value For Money 5.0 4.2
Rates 4.0 3.3

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