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1 Helpful Vote
Sail Date: July 2019
A scenic cruise is a real five star experience. It’s quite an investment, but you do get a quality experience. The crew are sensational, they were very attentive and nothing was too much trouble. The food was always fresh, beautifully ... Read More
A scenic cruise is a real five star experience. It’s quite an investment, but you do get a quality experience. The crew are sensational, they were very attentive and nothing was too much trouble. The food was always fresh, beautifully presented and a wonderful variety at all meal times. I would strongly recommend it. The facilities & food are brilliant. Most of the tours were enjoyable and gave us a good glimpse of important attractions and local cultures. Nikola our cruise director was very professional and enthusiastic and always ensured all passengers were well informed of upcoming events, times and places to meet which resulted in smooth transition from ship to tour & back to the ship again... The water levels in the rivers were apparently problematic, but the captain & crew moved the ship along when needed to make sure we could get through ok which we are very thankful for. This cruise really was value for money and definitely will look at travelling with Scenic again in the future. Read Less
Sail Date: June 2019
We had to change ships on the 10th day of a 14 day cruise. Scenic was repositioning the Jewel and the Pearl due to high water problems on a prior cruise. Our comments are based on our experience on the Jewel in the first 10 days. Our ... Read More
We had to change ships on the 10th day of a 14 day cruise. Scenic was repositioning the Jewel and the Pearl due to high water problems on a prior cruise. Our comments are based on our experience on the Jewel in the first 10 days. Our experiences on the Pearl were NOT as good. The crew and staff on the Jewel were very friendly, communicative, accomodating and fun to be with. They handled a passenger emergency in a very professional manner and all worked out in the end. The Captain was very visible and friendly. The excursions were good and informative. We wish that there was more free time at some of the stops. Entertainment was very enjoyable. Our cruise director, Jeff, was very helpful and informative. This was our second river cruise with Scenic. We have recommended Scenic cruises to family and friends. We enjoyed ourselves very much. Read Less
2 Helpful Votes
Sail Date: October 2018
This was our first trip on Scenic and we were pleasantly surprised. We were on the Diamond Deck in a Balcony Room. It was very nice and small but manageable. The balcony was a plus. Our room service was excellent. We did get a butler who ... Read More
This was our first trip on Scenic and we were pleasantly surprised. We were on the Diamond Deck in a Balcony Room. It was very nice and small but manageable. The balcony was a plus. Our room service was excellent. We did get a butler who was wonderful and very personable but he seemed to have other duties which kept him busy. We did get the "special dinner" which was excellent and fun to try different wines and food. It was part of the dining room but in the back. The food was good. My favorite was the German lunch!! The excursions were fine but wish we had more time in some cities. They do give you a GPS device. Now, let me tell you these when they work they are great. We only had one in our room, so we had to ask for another one which did not charge. Then we had to get another one as the sound did not work. We suggested that maybe it would a good idea to give the tour guides extra ones but I think these could be expensive. Now the river ... it was low. The lowest in years. The captain was awesome and I was amazed that we got as far as we did. Also, he was there to greet us on and off the ship at every port. Very friendly and helpful. As I stated the river was low and we did make it to Worms. We were not able to go to the castle for our concert, so they brought it to us. We couldn't make it to our last two stops but they did bus us to Strasbourg and provided lunch. We were able to see the town but being Sunday many places were closed. We were then bused to Zurich where we stayed at a lovely Marriott, They provided us with a lovely dinner with wine and beer. The next day, we had breakfast and transported to the airport. All provided by Scenic. We did not make it to Basel. Our social director, Sylvia really did a fantastic job. I wasn't sure about her first because she was like other social directors that I have had on other ships but let me tell you did a phenomenal job. The only concerned was that those who were on their own after the cruise should have been given a choice of going to Basel or Zurich with us instead of being left on the ship and transferred the next day. One more thing, when they say that everything included they mean everything!! We did not have to pay anything extra. I would definitely take another cruise on Scenic. It was not their fault that the river was low. For future travels maybe I would go in the spring!! Their care department will take care of any issues. They did go out of their way considering the problems to make it a fun cruise. Look what we have to talk about with our friends!! Read Less
5 Helpful Votes
Sail Date: September 2018
We boarded the Scenic Jewel in Amsterdam for this 14 day itinerary. In each port, Scenic gives guests a choice from at least 2 excursions. First port was Antwerp, and we chose the excursion to Bruges. This town was quaint and interesting. ... Read More
We boarded the Scenic Jewel in Amsterdam for this 14 day itinerary. In each port, Scenic gives guests a choice from at least 2 excursions. First port was Antwerp, and we chose the excursion to Bruges. This town was quaint and interesting. Next stop was Veere, and we were quite impressed with the excursion to the Delta Works. We were treated to a "Dixie-land Band" after our Delta Works tour. In Arnhem, we found the Open Air Museum informative. In Maastricht we did a walking tour, then cruised the Maas River in the afternoon. When docked in Emmerich, the excursion to the Roman ruins of Xanten was awe-inspiring. Our next port was Koblenz, where we did a city tour. Then we headed down the Moselle River and delighted in the steep hills covered with vineyards and small towns along the way. First port on that river was Cochem, where we visited the fully-furnished Reichsburg Castle. We next briefly stopped at Traben-Trarbach to let the Electric-Bikers off the ship, as they were biking 15 miles to meet the ship in Bernkastel. While docked in Bernkastel, we took the excursion to Trier for an impressive city tour. We then headed back to the Rhine as quickly as possible as water levels were dropping. The ship diverted to Andernach until water levels rose enough we could enter the Rhine Gorge. The Rhine Gorge was dotted with hillside castles, impressive cathedrals, and riverfront towns. Gorgeous! Due to the delay from the low water, we had to skip our scheduled stop in Rudesheim. In Mannheim, we toured Heidelberg castle and the old town. The ship then docked in Rastatt, where guests toured Rastatt Palace and were entertained by a classical music concert. We docked next in Kehl, and took a city tour of Strasbourg and spent time in Le Petite France area. Next was Breisach, where we took coaches to the Black Forest. Unfortunately, it was windy that day, so we were unable to take the cable car gondolas to the top of the mountains. During our hike in the hills, we toured a farmhouse museum and sampled Black Forest cake. We disembarked in Basel. In addition to daytime excursions, we had 5 evenings where local musical entertainers came onboard. Overall, the excursion guides were top-notch, and Scenic arranged so only about 25 people were with each guide. We wore "Tailormade" devices, which were headsets to hear the guides. But these devices also serve as GPS locators, if you want to self-tour with the city maps they provided for each location. The food on the Jewel was excellent, with a wide variety of choices at each meal. All types of alcohol are included in Scenic's price, and with the well-stocked bar, drinks flowed generously. Regional red and while wines were offered at each meal. Service was prompt. The staff was always pleasant and welcoming. The electric-assist bikes make treks along the shore enjoyable. Also, while cruising, the "Tailormade" device clicks on to describe points of interest along the shore. Scenic also provided complimentary maps and a tour book of the Rhine and Moselle Rivers. The map showed landmarks and bridges, so it was easy to follow the ship's progress. The tour book detailed pertinent information about towns along the river. We had a butler to attend to our every need. Room service was complimentary. We were on the Sapphire deck, so included was one small bag of laundry per cabin. Those on the Diamond deck also had complimentary pressing services. We felt Scenic filled this 14 day trip with a satisfying blend of sightseeing and entertainment. There were 169 passengers onboard (majority being Australian & Canadian), and demographic was 60+. We met many lovely, outgoing, well-traveled people. Overall, Scenic really looked after their guests. I would not hesitate to cruise with this company again. Read Less
1 Helpful Vote
Sail Date: September 2018
We have been on 2 other Scenic river cruises and they were above expectations. We do not know whether Scenic is now cutting corners or whether it was just this boat, but it was a real come down from our previous experiences with Scenic. ... Read More
We have been on 2 other Scenic river cruises and they were above expectations. We do not know whether Scenic is now cutting corners or whether it was just this boat, but it was a real come down from our previous experiences with Scenic. It was not just the food, service and entertainment aboard the ship but also the tours. We had read other reviews about the food quality and variety complaints before taking this cruise, but felt they were just whiners. To our surprise found that their observations were acurate. When entering the restaurant, we could not get the waiters attention to bring us a menu, so our table ended up just grabbing one as we entered the restaurant each day. The food portions were so small, we started taking pictures. Instead of providing a bread basket for the table, the waiter would cut off a small piece of from a bread roll. It was so small, you just put the whole piece into your mouth. Not all the meals were substandard though, as they did serve a great leg of lamb one night and the chateau briand and salmon were great. The fruit selection was mainly water melon and other melon fruits. There were only 2 waiters in the lounge for the talks, so we just went to the bar and got our own drinks. There was a large group of Thomas Cook people that left part way through the cruise and we really noticed a big improvement in service when they left as the crew had more time to look after everyone. Only had 2 occasions where the waiter forgot the order. Most of the tours were just a walk around a local village or town and other than some cobblestone streets, there was not much to see. The trip to the Delta Works in the Netherlands was a must see. The day of cruising on the Moselle provided spectacular scenery. Scenic have what they call Tailormades and they are fanstasic. We had these with us most of the day. They tell you what you are looking at as you cruse along or as you walk around. They are also great for listening to your guides which were very good. Scenic also has e-bikes which we found were really enjoyable for touring around the country side. They should have mirrors though. Read Less
Sail Date: August 2018
The dates suited and this particular cruise was suggested by the Travel Agent. We thought it would be a good idea to go on the cruise from Budapest to Amsterdam en route to Sweden where were going to a 90th birthday in the Arctic Circle ... Read More
The dates suited and this particular cruise was suggested by the Travel Agent. We thought it would be a good idea to go on the cruise from Budapest to Amsterdam en route to Sweden where were going to a 90th birthday in the Arctic Circle where we hoped to arrived in a relaxed manner - and we certainly did. It was a wonderful way to begin a journey. Everything on the Scenic Jewel was way beyond expectations from the welcome on board, luggage handling, cabin service, tours, entertainment, food and drink, cleanliness and departure. ALL staff without exception were efficient, helpful, thoughtful, courteous and very good humoured. We met some delightful people with whom we had many laughs and many drinks and many wonderful meals. The land excursions were excellent though the listening devices could be improved. The ear pieces tended to fall out of your ear and the sound was often faint and/or broke up. It is difficult to say what the most memorable part of the trip was - it was all so different and interesting. Going through the locks was amazing; the scenery was charming in fact in many ways it often felt as though one were moving gently through a postcard. It was always delightful to go on shore and walk around such interesting and charming places which prior to the trip were essentially names in atlases or novels. Read Less
1 Helpful Vote
Sail Date: August 2018
We wanted a 5 star experience with nothing to worry about and Scenic was recommended. I can't express what an amazing time we had on this River Cruise. From the minute we stepped aboard until we stepped off 8 days later, we were ... Read More
We wanted a 5 star experience with nothing to worry about and Scenic was recommended. I can't express what an amazing time we had on this River Cruise. From the minute we stepped aboard until we stepped off 8 days later, we were given the Royal treatment. The excursions are of top quality, from glass boat tours through the canals of Amsterdam to Castles, cathedrals and even a Baroque Concert. The food was excellent!! They do not skimp on anything, the wine and drinks are all of excellent quality and the selection of meals, cheese and desserts were fantastic! We were lucky enough to enjoy an 8 course meal with wine parings for each course! A true 6 star event!! The staff (on the Jewel) is the best we have ever experienced on any of our travels. They were fun, courteous, professional and never left you wanting for a thing! Special mention of Goran (butler), Sandy,(bartender) Nickola (cruise director) for making our holiday even better than we could have expected! The beds were so comfortable, the rooms were kept incredibly clean, with room care and full bar service twice a day! If you want a holiday that you don't need to worry about a thing and want to be treated like kings and queens, then Scenic is the only way to go! You won't regret it. Now to decide where our next Scenic River cruise will take us! Read Less
2 Helpful Votes
Sail Date: August 2018
Expectations for the money spent was lacking. Food selection was mediocre at best although the quality of most dinners was very good. Breakfast and lunch was the same everyday and not as high quality as expected. Organization for tours was ... Read More
Expectations for the money spent was lacking. Food selection was mediocre at best although the quality of most dinners was very good. Breakfast and lunch was the same everyday and not as high quality as expected. Organization for tours was well done and options for excursions was varied. Staff and crew were exceptional. Nightly entertainment was very poor with the exception of staff night. They were entertaining. Could have had some interactive activities that entertained and included the guests. Other guests who have sailed with this line said it was the worst they had ever been on. Sadly it’s the one we picked so nothing to compare too besides the 4 major ocean cruises we’ve experienced. This very expensive trip of a lifetime did not compare to those. Because of low water levels on the Rhine we could not complete our cruise as expected. Unfortunately we were stuck in an industrial port for most of a day and overnight. Thought some sort of excursion could have been arranged. We were a 20 minute ride from a major town and those that choose to go we’re out of pocket for the cost of cabs. Overall the sites we saw and the people we met made this a trip to talk about. We would unfortunately be very leery of trying this again. Read Less
2 Helpful Votes
Sail Date: June 2018
Very organized, they think of all the details. Glad we added a few extra days in Amsterdam through Scenic, prior to departure. We did a canal cruise in that time so after boarding the ship we could select the excursion to Volendam which ... Read More
Very organized, they think of all the details. Glad we added a few extra days in Amsterdam through Scenic, prior to departure. We did a canal cruise in that time so after boarding the ship we could select the excursion to Volendam which gave us the opportunity to see some of the countryside including a windmill. Beautiful ship, very modern suites. The most comfie bed and pillows I've ever had, except at home! Being able to open the balcony window was a great perk to enjoy some fresh air. More than enough space for 2 people and their suitcases. The process to board and disembark was so well organized and fast, no endless waiting in line. The food was great, nice variety. Drinks were awesome, especially the local beers and wine. Very attentive staff. They seemed like they were actually enjoying the trip. Excursions were also well organized and well chosen, very interesting choices, it made it difficult to decide which to take. I only wish we had more time at each stop but then it wouldn't have been an eight day cruise! The special concert at Ratstatt Palace was absolutely amazing. If I do another river cruise I would definitely choose Scenic again. Read Less
2 Helpful Votes
Sail Date: June 2018
Scenic (at least in Australia) actively market the Scenic experience as a five star world quality product. In reality our cruise was really mass tourism and more focused on drinking. The bad: The food is woefully bad. It is ... Read More
Scenic (at least in Australia) actively market the Scenic experience as a five star world quality product. In reality our cruise was really mass tourism and more focused on drinking. The bad: The food is woefully bad. It is not hard to realise that the braised beef one night is the Swedish style meat balls the next lunch. Whilst the Italian concept and French table were actually quite good the main restaurant was nothing more than a salad based cafeteria. Compared to other cruises the food and available selections was bad. The river side café was liked for the ice cream and cakes they served but the beef burgers and pasta were not eaten. Scenic markets up to 5 dining choices, so the Italian section (Invite only and French Table invite only) are again part of the main dining room but are considered 3 dining destinations. The river café is really more coffee and cake and lastly room service from a small menu is the 5th. The menus every day were wrong. The bar staff could not keep up with the amount of passengers and this is more reflective on management rather than the staff who really tried. The nightly entertainment (Ian) was good when he simply tinkled on the piano but the singing was not his best effort. On the last night he was eager to encourage everybody to have a great time. But the comments “I know I sing flat but I am still going to sing” saw many of us leave for better locations or even your room. Those in the back of the boat complained about the noise and constant vibration and these were the best suites. The rooms whilst neat had a problem with the hot water that would change from hot too cold to hold. We were told that every cabin had the same problem with the changing temperatures. Our cruise (Amsterdam to Basel) did not make it to Basel due to river congestion and you have to expect this on congested rivers. The issue being that Scenic simply printed a list of alternative arrangements and left it on the reception counter. So whilst we were warned we had no details. The tours whilst expertly organised do suffer with some bad guides. Two notable excursions the tour guide gave us a detailed analysis for 40 minutes on why people from Cologne do not get on with people from Dusseldorf. The second being a bible lesson after visiting the castle in Heidelberg for 30 minutes. The reception staff were dismissive about any queries or problems. The good: The crew and butlers are excellent. Our cabin was spotless and nothing was any trouble be it food or drinks or anything. It could so easily be a great product and time but on this particular cruise it was more a 2 or 3 star cruise that didn’t deliver on most fronts. Read Less
1 Helpful Vote
Sail Date: May 2018
Scenic appealed to us for its luxury, interesting itinerary and all-inclusive approach to travel and we had travelled with Seniic before. They delivered on all levels. Our Balcony Suite was compact - as you would expect on a river cruise - ... Read More
Scenic appealed to us for its luxury, interesting itinerary and all-inclusive approach to travel and we had travelled with Seniic before. They delivered on all levels. Our Balcony Suite was compact - as you would expect on a river cruise - but really well designed so there was plenty of room in wardrobes and bathrooms and the bed was huge and really comfortable. This theme continued throughout the ship. The common areas were excellent and the staff were consistently superb - friendly, attentive, helpful and all with a good sense of humour especially Nenad, Milan KJ, and Goran. House keeping staff worked so tirelessly keeping our rooms well serviced. Gally staff worked very hard pumping out fabulous food with restaurant and front of house staff ( too many names to mention) delivering wonderful meals and service. Bar staff Sandy, Lobo an Milika were fantastic with what ever e wanted to drink. Front desk Vjeko, Milica & Martine friendly faces there to help. Trips ashore provided excellent variety and range of choice and all the excursions were excellent. A major highlight was the quality of the food and wine for every meal. Plenty of choice and a great size allowing you to easily taste four or five courses without feeling stuffed but some of us did over indulge. Entertainment onboard was fun and engaging. Laundry service was great and cheap compared to hotel stays and items returned most times same day. Out Cruise Director Taree was superb worked round the clock making sure our every need was met thank you to you and all the staff. Last bit not least the Captain and his crew for a safe and smooth sailing thank you. Trip paid in advanced and felt like a free holiday. Wow!! Read Less
9 Helpful Votes
Sail Date: July 2017
Our travel agent had been on this cruise and rated it the best. Knowing that the one off payment covered everything once on board ship took out any stress about off shore excursions, tipping and different exchange rates. Only needed small ... Read More
Our travel agent had been on this cruise and rated it the best. Knowing that the one off payment covered everything once on board ship took out any stress about off shore excursions, tipping and different exchange rates. Only needed small amount of change for toilets in town. Free toilets were always available at organised tour events. The offshore excursions arranged by Scenic were varied and provided wonderful musical experiences from the different areas we visited. The Octoberfest and Sound of music lunch and show are exclusive to Scenic tours. Each outing was accompanied by an experienced guide giving extremely detailed information about the place we were visiting and the history going back to Roman times. Alexander our very experienced cruise director was always patient, cheerful, interesting and extremely well organised , Some of the crew expressed their multi talents by providing us with musical entertainment on our last night which was a real treat. Food, what can I say!' The meals were superb, fresh produce beautifully prepared, a culinary delight at each meal. Providing a shuttle bus in some cities was an unexpected bonus. I could not have asked for more. A wonderful, memorable experience Thank you Scenic. Read Less
2 Helpful Votes
Sail Date: June 2017
Positives -Scenic Jewel is beautiful, well-appointed and our individual room (205) was ingeniously laid-out and comfortable. -Butler service was a nice touch. -Staff and crew were first-rate. The staff was most professional and ... Read More
Positives -Scenic Jewel is beautiful, well-appointed and our individual room (205) was ingeniously laid-out and comfortable. -Butler service was a nice touch. -Staff and crew were first-rate. The staff was most professional and delivered first-class service with a smile, many learning passenger names once the badges were left off. The answer was never “no” but always “of course.” When other river ships had to stop due to low water, our captain and crew made the entire route happen. A talented group of men and women all around. -Sailing with people from Australia, Canada and the UK we saw as a real plus; nice conversations with “worldly” clientele. -Most guides in the ports were very knowledgable and we learned a lot from them. The “Enrich” events were hit and miss. For example, the trip to Marksburg Castle and orchestra/piano concerts were quite nice while the “Oktoberfest” and “Sound of Music” events were a bit too “cheesy” for us. -E-bikes were really fun. We used them on three occasions. The GPS devices are nice too, though we found ourselves using them less and less and just enjoying the scenery. Negatives -Food was above average but never exceptional, which was disappointing. The Portobello experience was a step above, but there was never a “WOW” meal moment. The breakfast and lunch buffets always had great variety and seemed to be very fresh, but by the 15th day, we were tired of the same breakfast buffet and wished that lunch could be served table-side. -Too many bus transfers for us. I realize that the ship doesn’t magically dock in the city center and we just stroll off into town, but that is kind of what the river cruise companies lead you to believe in their brochures and commercials. However, they do a good job of getting 160+ passengers where they need to be when they need to be there--we just wish there were fewer bus rides involved. A couple of days we skipped the bus excursions and stayed on-board for the nice river cruising. -From day one we encountered at least one very sick person on the ship.....and then more and more got sick until there was a real epidemic. Some people went to the hospital while others saw a doctor and still others went to the pharmacy to get meds. It’s hard to say how many were sick, but we would guess more than half by cruise end. We managed to stay healthy until the last two days when it got us too. Upon landing after our final flight, we went straight to the emergency room to find out that it was influenza. We are now recovering at home. Not a great end to the trip but at least we were able to enjoy most of it---some people spent a large part of their trip flat on their backs--and paid $18K to do so. In our opinion, Scenic did not seem to have good enough protocols to handle this situation. While we saw them trying to clean the lobby of the ship, there were many areas (menus, chairs, buffet utensils, railings etc.) that we did not see them sanitize. Though there were hand sanitizer dispensers at the entrance to the ship and dining rooms, they did not insist that everyone use them or supervise guests entering/exiting those spaces as they did with the electronic badge check-in/out system. In an attempt not to lose travel days, many people who were quite ill got on the buses each day and proceeded to infect the others. Not a great situation. Read Less
9 Helpful Votes
Sail Date: June 2017
This was our 1st river cruise and we chose Scenic because of their "reputation". This having been said,since they are all inclusive, so was the lofty cost. During the 1st week, for 4 days in a row, everyone in the Crystal ... Read More
This was our 1st river cruise and we chose Scenic because of their "reputation". This having been said,since they are all inclusive, so was the lofty cost. During the 1st week, for 4 days in a row, everyone in the Crystal dining room waived away flies at all 3 meals. You would think that after 1 day this would be remedied by the crew who witnessed this. However,only after I talked to the restaurant manager on the 5th day, did it improve. The public rooms (dining and lounge) were never cool during the entire trip. The weather was only very hot 1 day out of 14. The food lacked flavor. Meals on the ocean cruises we have been on were so much better. The service, crew, and cabin were 6 stars out of 5 but.... More than 1/2 the passengers on board were ill during the trip. Scenic had a cavalier approach to this and should have been extremely more proactive. Plan on spending a great deal of time riding buses once you dock at a city. 1 day it was a total of 7 hours to and from. Finally, I did write Scenic before I chose to post this review. Their response did not address my concerns at all in a genuine, sincere manner-another disappointment of a company that I feel does not warrant the reputation they have 1 bit Read Less
3 Helpful Votes
Sail Date: June 2017
We selected this cruise as we had excellent experience of Scenic before, and the itinerary matched our ideal places to see and the Scenic Enrich activities looked superb. We were not disappointed! Everything was well organised, ... Read More
We selected this cruise as we had excellent experience of Scenic before, and the itinerary matched our ideal places to see and the Scenic Enrich activities looked superb. We were not disappointed! Everything was well organised, embarkation, transfers, communication and service all spot on. The Scenic Enrich activities were the highlights, with a visit to a medieval castle and entertainment, the Sound of Music excursion to Salzburg, and the Palais Lichtenstein concert in Vienna absolutely outstanding. The food on board was excellent, with the special menus at Table La Rive and Portobellos truly outstanding. Minor issues like bar service during busy times wee quickly forgotten. Special mentions for Cruise Director Andreea, bar waiter Ana, and restaurant waiter Iwan, who all worked hard and multi-tasked enthusiastically. Andreea in particular led the cruise with enthusiasm and experise, communicated very well despite English not being her first language, and looked after the passengers who had health problems during the cruise. Read Less
Sail Date: June 2017
We wanted a true all-inclusive. All tips included, which means you didn't even need to tip the tour guide of the land excursions, nor was there an envelope waiting on your bed the last night with a plea for an extra tip for the ship ... Read More
We wanted a true all-inclusive. All tips included, which means you didn't even need to tip the tour guide of the land excursions, nor was there an envelope waiting on your bed the last night with a plea for an extra tip for the ship staff. All excursions included, which means you didn't have to rush for the "best" shore excursion nor shop for best deals. It was all taken care of AND they also had extra, special excursions in the evening such as a meal in a medieval castle! All drinks included, which means not just wine and beer, but also all liquors, standard and top shelf. The staff was amazing! I cannot overstate how professional, yet friendly the staff was. They bent over backwards to meet your every desire. You really felt like they were there to serve you! And of course the route was beautiful and interesting. But you can take it on another cruise line and get the same view, but not the service! Read Less
1 Helpful Vote
Sail Date: June 2017
We chose this cruise because of the Scenic reputation, range of cruises and the many friends recommendations who had travelled with Scenic before. This cruise covered areas we had not seen before and covered an expansive range of tours ... Read More
We chose this cruise because of the Scenic reputation, range of cruises and the many friends recommendations who had travelled with Scenic before. This cruise covered areas we had not seen before and covered an expansive range of tours which we felt would suit the requirements of my wife and I. All of the places we visited were very picturesque with excellent guides to show us around and impart interesting information. Some of these places we will definitely return to revisit for a bit longer as really this cruise just gives a taste. We also took up the option of a pre cruise stay in Paris and post cruise stay in Budapest, which was an added bonus for us. Just about everything you needed or wanted was covered in the cruise cost with no need to worry about extra money outlay. The whole crew on the Scenic Jewel from Captain and Cruise Director right through the full range are a credit to Scenic with nothing being too much trouble. All crew we engaged with were pleasant, knowledgeable, helpful and generally all had a great sense of humour. The food and drink choices and quality were superb with good on board entertainment making this a really enjoyable way to travel. We will most definitely be recommending this cruise and Scenic to anyone that will listen. Read Less
1 Helpful Vote
Sail Date: May 2017
To celebrate / commiserate for my wife's 80th birthday and for mine to come shortly ! Our first experience of river cruising , though we had been well looked after by Fred Olsen in the past. Though one might feel that it is an ... Read More
To celebrate / commiserate for my wife's 80th birthday and for mine to come shortly ! Our first experience of river cruising , though we had been well looked after by Fred Olsen in the past. Though one might feel that it is an expensive venture in the first instance, because it is an " all in " package , it proved to be very good value for money. EVERYTHING is included. Crew are ultra friendly and helpful , drinks are always " on tap" , whether it be alcoholic or merely a cup of tea or coffee, advice on venues for the tours is always available and they are generally good value. I personally thought the Drachenburg Castle was largely a waste of time but other tours ( all inclusive ) were good. The visit to the vineyard was particularly good , not for the obvious reasons , but for the interesting explanations from Albert who is a 14th generation wine producer and knows his stuff ! Rudesheim is a gem to walk around but unfortunately " Captain Sunshine" did not work a miracle and it poured down the day we visited. The menu aboard is very varied and can be a simple salad or a full blown meal for lunch with almost endless courses in the evening. Th early part of the week the standard was superb but, for some unknown reason , the standard was not maintained towards the end of the week. A number of us thought that Head office should allow local purchasing by the chef where possible, asparagus was absent from the menu until several clients asked why. The answer from the galley was that Manchester dictated the menus !! Austin & Pat Read Less
Sail Date: May 2017
When searching cruise lines most stated they were all inclusive but when I would talk to some of the cruise lines when researching I would find limitation the choices for excursions, limited on beverages, and free time. SCENIC is ... Read More
When searching cruise lines most stated they were all inclusive but when I would talk to some of the cruise lines when researching I would find limitation the choices for excursions, limited on beverages, and free time. SCENIC is litereally all inclusive. We chose SCENIC based on the luxury ratings and great reviews, but mostly for it's all-inclusiveness. The ammenities included our own GPS units with informational guides as well as walking sticks and umbrellas in each room. You could reserve the electric bikes they have onboard and go out on your own anytime. We were able to convince family members to come along as well. We traveled from Amersterdam to Basel, Switzerland. For the most part we had a fabulous time on the SCENIC Jewel. Most of the staff were attentive and friendly. We thoroughly enjoyed the lounge staff, especially Ana and our butler Bogdan. They took very good care of us. We also enjoyed being able to be on the top deck especially when we traveled through the river gorge with the beautiful scenery and all those castles! The food was usually good. Breakfast & lunch were open seating with eating anytime between certain hours. Dinners were set at a certain time. Some of our party arrived late for dinner the first evening. The wait staff started serving as soon as you are seated, but we asked to wait until our entire group were seated. The waiter was unsure of what to do so he involved the maitre'd. This maitre'd scolded us for being late as the staff are to start serving right away despite whether your entire group has arrived. (It wasn't like there was another seating coming in later). The Jewel maitre'd certainly could have been more cordial in his explanation, but we decided to let it go based on his non-communication skills. The next unfortunate encounter with the Jewel maitre'd came a few nights later. Two of our party were served cold food. The wait staff were great and immediately took the food back and served new plates a few minutes later. These too were only lukewarm. By then we just wanted to eat so we were dealing with it. The wait staff called over the maitre'd again to get involved and he said the food was hot as it had just come off the grill. We were obviously wrong. It was about winning the argument for him. It was not pleasant. We took these incidents to the Concierge manager. He told us he would look into this and get some resolution for us. This never happened. A simple apology from the SCENIC JEWEL maitre'd would have been welcomed. When we disembarked we were asked to use our name fobs to enter a review on a website Scenic provided. Several in our party attempted to write a review but were denied access. I emailed Scenic about this issue and was told there was a glitch in the system and they were working to resolve. I contacted them AGAIN but still no resolvement to this problem.I gave up trying which I am assuming SCENIC was hoping we would do. Due to this memory of the trip we will certainly consider using another cruise line for future river cruises. Read Less
Sail Date: May 2017
The whole trip was excellent the crew were great. The food was lovely but my only criticism was about the length of time it took to serve dinner. There were occasions when we had to wait 30 - 45 minutes for our main course. We felt ... Read More
The whole trip was excellent the crew were great. The food was lovely but my only criticism was about the length of time it took to serve dinner. There were occasions when we had to wait 30 - 45 minutes for our main course. We felt you should have had say two staggered sittings. The entertainment was great but we some time wished we had more time in one or two of the stop offs I can't think of anything else to say so to meet you criteria I'll say it again The whole trip was excellent the crew were great. The food was lovely but my only criticism was about the length of time it took to serve dinner. There were occasions when we had to wait 30 - 45 minutes for our main course. We felt you should have had say two staggered sittings. The entertainment was great but we some time wished we had more time in one or two of the stop offs Read Less
4 Helpful Votes
Sail Date: April 2017
We were delighted with our cruise ship. The Captain and crew were the best. Our social director Andreea was lovely and very organized. Our butler Alex and cabin attendant Heri were attentive and did an excellent job. The cruise ship was ... Read More
We were delighted with our cruise ship. The Captain and crew were the best. Our social director Andreea was lovely and very organized. Our butler Alex and cabin attendant Heri were attentive and did an excellent job. The cruise ship was perfectly maintained by the crew. The desk staff were very efficient. The meals were delicious, very nicely presented and a great variety at each meal. The tours were well organized and professionally presented. We enjoyed meeting so many lovely people from various Countries. We would have enjoyed a few more activities due to extra cruising time aboard the ship. Miquel was an excellent Pianist who played for us every evening. I enjoyed shopping for jewellery at the store. We loved the cleanliness of the ship and the friendly staff. We loved the cruise and will go again with Scenic Cruises!!!!! Thanks to the Captain and crew for the cruise of a lifetime. Read Less
Sail Date: October 2016
This was our first ever cruise and it exceeded our expectations with great value for money all inclusive of food, drink, and tours etc. The crew were absolutely fantastic and bent over backwards to help you out with whatever problem or ... Read More
This was our first ever cruise and it exceeded our expectations with great value for money all inclusive of food, drink, and tours etc. The crew were absolutely fantastic and bent over backwards to help you out with whatever problem or question you had. The food was plentiful with variety of choices cooked by the best chef on the river, Georg ! The intertainment on board was a real treat, the talent supberb and the tours off shore were fantastic assisted by very knowledgable tour guides with unexpected surprises occurring on each tour with tastes of the local delicacies. The captain was very hands on which was very unexpected and was always at the gangplank to wish everyone a great day when off on tours and always there to welcome everyone back on board. Couldn't fault the cruise we had a wonderful group of people on board which made it very memorable. Read Less
6 Helpful Votes
Sail Date: October 2016
We are just back from the amazing experience of our lives to sail from Amsterdam to Budapest. Although the weather was overcast and cool it didn't take away from the experience. Our cabin was excellant and provided the comfort ... Read More
We are just back from the amazing experience of our lives to sail from Amsterdam to Budapest. Although the weather was overcast and cool it didn't take away from the experience. Our cabin was excellant and provided the comfort that we were expecting. The staff who took care of our room was so pleasant, always with a smile and a warm welcome. She couldn't do enought to make sure our needs were met. Dinning was alway kept to their high standards and staff more than willing to make sure our dinning experience was to our liking. The soups, salads were excellant and were the other choices of buffet. It was so great to experience foods from the regions we were in, quality was excellant! Beautiful array of wines to also be enjoyed with our meals. The Lounge and Bar, what amazing staff. No matter how busy they were, they always had a smile and wasted no time bring us our drink choices. They always maintain a clean enviorment. The entertainment was great . He had a nice voice and a good range of songs plus music to get us up and dance the night away! The cruise director was the BEST making sure the tours met everyone's needs. He was VERY knowledgable. We can't THANK Scenic Jewel cruise ship and staff enough for making our dream cruise more than we could ever imagine. Hope to see you again. Read Less
4 Helpful Votes
Sail Date: September 2016
My husband and I were celebrating our 30th wedding anniversary, my birthday and our recent retirement. We wanted to do something special and we were not disappointed. From start to finish, the cruise was excellent. The ship was modern and ... Read More
My husband and I were celebrating our 30th wedding anniversary, my birthday and our recent retirement. We wanted to do something special and we were not disappointed. From start to finish, the cruise was excellent. The ship was modern and spacious, the rooms very comfortable and the staff could not have been more welcoming, service oriented and professional. The attention to detail was what struck me. They thought of everything all the time. The captain and other staff would see us off and wish us a good excursion day and were always there to welcome us back and inquire about our day. Issues with water levels were encountered and they never missed a beat. We were offered alternatives when original plans had to be changed for reasons beyond their control and they bent over backwards to meet everyone's needs. I can't say enough about the staff. They were all so very pleasant no matter what their role on the ship, so much so that it felt like we were leaving friends and family at the end of the cruise. The food was phenomenal, from light snacks to gourmet meals. I would highly recommend Scenic to anyone looking for luxury all inclusive cruising. We would never cruise with anyone else. Read Less
3 Helpful Votes
Sail Date: September 2016
Scenic cruise from Amsterdam to Budapest aboard the Scenic Jewel. Would rate this with 6 stars if possible. The staff was amazing--always accommodating and wanting to make your experience outstanding. Our Cruise Director Kurt could not ... Read More
Scenic cruise from Amsterdam to Budapest aboard the Scenic Jewel. Would rate this with 6 stars if possible. The staff was amazing--always accommodating and wanting to make your experience outstanding. Our Cruise Director Kurt could not have been better handling all the small details (like doctor visits, etc), keeping everyone informed with his port talk (which were not only informative but done with humor). The selection of on board entertainment was terrific, the food outstanding. Cannot say enough about how wonderful the staff was. At the end of the cruise they almost felt like family. On many stops we would have a selection of options from city tours, Scenic Free Choice, walking around by ourselves. The Taylor Devices would enable us to explore and the GPS would guide us to local attractions. The city tour guides were excellent, the off ship lunches and dinners were outstanding. We would definitely take another Scenic tour again! Read Less
Scenic Jewel Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 2.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 3.0 3.7
Family 1.0 3.7
Shore Excursion 4.0 4.3
Enrichment 3.0 4.3
Service 4.0 4.7
Value For Money 5.0 4.2
Rates 4.0 3.3

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